Support line coordinator Work, Jobs in Edinburgh, Sct (with Salaries)

Weekends On-Call Coordinator
Quality Care (SC) Ltd —Edinburgh
- £20,000 a year
- Weekend availability
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Work from home
- Sick pay
Quick apply
Reservations Co-ordinator
The Bruntsfield Hotel —Edinburgh
- £12.71 an hour
- Full-time
- Hospitality
- Sales
- Customer service
- Employee discount
Service Coordinator
Evolution Security —Edinburgh
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
Team Member (Stock)
NEXT —Edinburgh
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
3h
HSE Project Coordinator (UK)
Nadara —Edinburgh
- Full-time
- Engineering
- Microsoft Office
- Project management
Senior Production Coordinator: Tools
Rockstar Games —Edinburgh
- Full-time
- Microsoft Excel
- Microsoft Office
- Project management
Quick apply
Control of Contractors Co ordinator
ISS Facility Services —Midlothian
- Communication skills
Quick apply
Administrative Assistant
Fife Council —Dunfermline
- £29,170.80 - £31,761.26 a year
- Full-time
- Organisational skills
- Front desk
- IT
- Employee discount
6d
Service Delivery Coordinator
Cox Automotive —Shotts
- £29,648 a year
- Full-time
- Customer service
- First Aid Certification
- Data entry
- Employee discount
6d
Relief Security Officer
Anchor Group Services —Edinburgh
- £13.45 an hour
- Employee assistance programme
Work Winning Lead - Water
AECOM —Edinburgh
- Full-time
- Hybrid work
- Analysis skills
- Leadership
Environmental Specialist - Marine Mammal Specialist
Xodus Group —Edinburgh
- Call to connect
- Hybrid work
- Master's degree
- Business development
- Analysis skills
- Employee assistance programme
- Life insurance
Quick apply
12d
Principal Environmental Consultant
Amey Ltd —Edinburgh
- Part-time
- Master's degree
- Project management
- Bachelor's degree
- Annual leave
Quick apply
Sales and Marketing Coordinator
Hard Rock Cafe Edinburgh United Kingdom —Edinburgh
- English
- Hotel
- Café
Quick apply
Support Line Coordinator
Children First —Edinburgh
- £30,602 - £35,778 a year
- Hybrid work
- Supervising experience
- Experience working with children
- Annual leave
8d
Support Line Coordinator
Children First —Edinburgh
- £30,602 - £35,778 a year
- Full-time
- Hybrid work
- Supervising experience
- Experience working with children
- Travel
- Annual leave
Quick apply
8d
Athlete Lifestyle & Performance Coordinator
Heriot Watt University —Edinburgh
- £26,707 - £31,236 a year
- Full-time
- Customer service
- University
- Recruiting
- Annual leave
- Flexible schedule
4d
Fleet Parts & Maintenance Coordinator
Briggs Equipment —Bathgate
- Full-time
- Maintenance
- Employee discount
Quick apply
Early Careers Senior Specialist - Selection (9-12-month FTC)
RSM UK —Edinburgh
- Full-time
- Hybrid work
- Team management
- Travel

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Weekends On-Call Coordinator

Quality Care (SC) Ltd
Edinburgh

Quick apply

Job details

Permanent
£20,000 a year

Benefits

Company pension
Work from home
Sick pay

Qualifications

SVQ
Level 3 in Health & Social Care
Driving Licence
Customer service
Microsoft Office
Administrative experience
Senior care
Supervising experience
Home care
IT
Care plans
Leadership
Communication skills
Time management

Full job description

Job Description – Weekends On-Call Coordinator

Work Location: Hybrid (Edinburgh)

Work Style: Primarily work-from-home (WFH).
In-Office Requirement: Twice-weekly visits to our Edinburgh office to collect electronic equipment and have quick briefing.
Location Preference: Candidates should ideally live within a 40-minute driving distance of Edinburgh to accommodate the weekly pickups.
Hours of Work

This is a weekend on-call position providing operational support outside normal office hours.

Working Pattern:

Friday: 5:00 pm – 10:30 pm
Saturday: 6:00 am – 10:30 pm
Sunday: 6:00 am – 10:30 pm
Monday: 6:00 am – 8:30 am

Rota:

3 weekends on duty followed by 1 weekend off.
In a fourth week one morning weekday (6am to 8:30 am) and one evening weekday (5pm to 10:30pm)

Role Overview

As the Weekends On-Call Coordinator at Quality Care (SC), you will be responsible for ensuring the smooth and safe delivery of domiciliary care services throughout weekends and out-of-hours periods. You will act as the first point of contact for care staff, service users, families and healthcare professionals, ensuring that all care visits are delivered safely, efficiently, and in accordance with company policies and CQC requirements.

This role requires excellent organisational, communication, and problem-solving skills, together with the ability to remain calm under pressure and make informed decisions in a fast-paced environment.

Key Responsibilities

Manage and coordinate all weekend and out-of-hours care services.
Monitor the electronic rostering system to ensure all scheduled visits are allocated and completed.
Respond promptly to emergency calls from care staff, service users, and their families.
Arrange emergency cover for sickness, absenteeism, or unexpected staffing shortages.
Reallocate visits where necessary to ensure continuity of care.
Provide telephone support, guidance, and advice to care staff throughout the on-call period.
Escalate safeguarding concerns, accidents, incidents, medication errors, or serious issues in line with company policies.
Liaise with emergency services, NHS teams, social workers, district nurses, GPs, and other healthcare professionals where required.
Conduct emergency welfare visits when necessary.
Support care workers with guidance relating to moving and handling, medication, care plans, and risk assessments.
Ensure all incidents, telephone calls, actions taken, and decisions are accurately documented on the company's electronic care management system.
Complete comprehensive handovers for the Registered Manager and office team before the start of the next working day.
Maintain confidentiality and comply with GDPR, company policies, and Care Inspectorate/CQC regulations.
Promote a positive, professional, and compassionate image of Quality Care (SC) at all times.

Person Specification

The successful candidate will:

Have previous experience working within domiciliary care or home care coordination.
Be confident making decisions independently during out-of-hours periods.
Have excellent communication and customer service skills.
Be calm under pressure and able to prioritise competing demands.
Demonstrate excellent organisational and time-management skills.
Be proficient in Microsoft Office and electronic care management systems.
Be reliable, trustworthy, and able to work autonomously.
Have a strong understanding of safeguarding, risk management, and person-centred care.

Essential Requirements

Minimum 1 year's experience in Home Care Coordination or a senior care role.
Full UK Driving Licence.
Access to a vehicle for work purposes.
Good IT and administrative skills.
Excellent verbal and written communication skills.
Flexibility to respond to emergencies and changing priorities.
Right to work in the UK.

Desirable Qualifications

SVQ Level 3 in Health and Social Care (or equivalent).
Experience using electronic rostering and care management software.
Knowledge of Care Inspectorate/CQC standards and domiciliary care legislation.

Benefits

Competitive salary.
Company pension.
Work from Home
Statutory Sick pay.
Full induction and ongoing training.
Continuous professional development opportunities.
Supportive management team.
Opportunity for career progression within the organisation.

Pay: £20,000.00 per year

Benefits:

Sick pay
Work from home

Work Location: Hybrid remote in Edinburgh

Quick apply

Refine Your Search

support line coordinator jobs in edinburgh, sct

Weekends On-Call Coordinator

Reservations Co-ordinator

Service Coordinator

Team Member (Stock)

HSE Project Coordinator (UK)

Senior Production Coordinator: Tools

Control of Contractors Co ordinator

Administrative Assistant

Service Delivery Coordinator

Relief Security Officer

Work Winning Lead - Water

Environmental Specialist - Marine Mammal Specialist

Principal Environmental Consultant

Sales and Marketing Coordinator

Support Line Coordinator

Support Line Coordinator

Athlete Lifestyle & Performance Coordinator

Fleet Parts & Maintenance Coordinator

Early Careers Senior Specialist - Selection (9-12-month FTC)

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