Resource officer Work, Jobs in Gorseinon, Swa (with Salaries)

Service Designer
Driver and Vehicle Licensing Agency —Swansea
- £35,663 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Continuous improvement
- Annual leave
- Employee assistance programme
9d
Trading Standards Officer
Neath Port Talbot County Borough Council —Neath Port Talbot
- £40,777 - £45,091 a year
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
Finance & Administration Officer
Project Seagrass —Bridgend
- From £25,875 a year
- Part-time
- Free parking
- Health & wellbeing programme
Quick apply
Security Officer
ABM UK —Bridgend
- £13.10 an hour
- Full-time
- Computer literacy
- AI
- Communication skills
- Employee discount
Quick apply
Registration Officer (RO) - Swansea *Updated*
HM Land Registry —Llansamlet
- £26,811 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Flexible schedule
1d
Commissioning Support Officer
Carmarthenshire County Council —Carmarthen
- £16.62 - £18.85 an hour
- Full-time
- Annual leave
- Employee discount
1d
Team Leader - Swansea Crown Court
HM Courts & Tribunal Service —Swansea
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Leadership
- Annual leave
- Employee discount
2d
Waste Enforcement Officer
Neath Port Talbot County Borough Council —Neath Port Talbot
- £33,699 - £37,280 a year
- Weekend availability
- Hybrid work
- Employee assistance programme
- Employee discount
8d
Security Officer
OCS Group —Llanelli
- £13.58 an hour
- 8 hour shift
- Communication skills
Quick apply
Security Officer
OCS Group —Llanelli
- £13.58 an hour
- 8 hour shift
- Communication skills
Wellbeing, Attendance & Inclusion Manager
Driver and Vehicle Licensing Agency —Swansea
- £35,663 a year
- Part-time
- Hybrid work
- Research
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
8h
Team Leader - Swansea Civil Justice Centre
HM Courts & Tribunal Service —Swansea
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Leadership
- Annual leave
- Employee discount
7d
Education Welfare Officer
Neath Port Talbot County Borough Council —Neath Port Talbot
- £29,858.16 - £33,699.00 a year
- Full-time
- Travel
- Communication skills
- School
- Employee discount
8d
Stores and Logistics Manager
Driver and Vehicle Licensing Agency —Swansea
- £35,663 a year
- Part-time
- Presentation skills
- Continuous improvement
- Team management
- Annual leave
- Employee assistance programme
7d
Senior Science Officer, South & West Wales
Project Seagrass —Bridgend
- From £37,260 a year
- Full-time
- Data analysis skills
- In-person
- Python
- Free parking
- Health & wellbeing programme
Quick apply
Civil Enforcement Officer
Neath Port Talbot County Borough Council —Neath Port Talbot
- £25,583 - £27,254 a year
- Full-time
- Hybrid work
- Communication skills
- Employee discount
13d
Trainee Solicitor
Neath Port Talbot County Borough Council —Neath Port Talbot
- £27,694 - £31,022 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
7d
Incident Manager (SWTRA)
Neath Port Talbot County Borough Council —Neath Port Talbot
- From £59,204 a year
- Weekend availability
- Hybrid work
- Employee assistance programme
- Employee discount
Talent & Learning Delivery Manager
Driver and Vehicle Licensing Agency —Swansea
- £30,485 a year
- Part-time
- Hybrid work
- Customer service
- English
- Presentation skills
- Annual leave
- Employee assistance programme
2d
Area Relief Officer
OCS Group —Llanelli
- £13.53 an hour
- Overtime
- Customer service
- Communication skills
Quick apply
12d

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Service Designer

Driver and Vehicle Licensing Agency -
Swansea

Apply Now

Job details

Permanent | Part-time | Full-time
£35,663 a year
9 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Stakeholder collaboration
Stakeholder liaison
English
Presentation skills
Continuous improvement
User research
Multidisciplinary collaboration
Welsh
PRINCE2 Certification

Full job description

Details

Reference number

471069

Salary

£35,663

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Higher Executive Officer

Contract type

Permanent

Business area

DVLA - Operations and Customer Service Directorate - Service Management

Type of role

Operational Delivery

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Swansea

About the job

Job summary

Can you?

Can you successfully manage a varied and fast-paced workload, balancing multiple priorities while maintaining excellent service delivery?

Have you?

Have you worked collaboratively with a range of stakeholders to improve services, champion user needs, and deliver positive outcomes?

Are you?

Are you passionate about putting users first, driving continuous improvement, and making a real impact through the services you support?

If so, wed love to hear from you!

Our team is dedicated to delivering high-quality, user-focused services that make a meaningful difference to the people we support. Working in a collaborative and dynamic environment, we bring together a diverse range of skills, experience and perspectives to solve challenges, drive improvements and deliver excellent outcomes. We value innovation, teamwork and continuous learning, encouraging colleagues to share ideas and contribute to positive change.

As part of the wider department, you'll join a forward-thinking team committed to service excellence, operational efficiency and customer satisfaction. We work closely with colleagues and partners across the organisation, fostering strong relationships and a shared commitment to achieving our goals. This is an exciting opportunity to be part of a supportive and inclusive environment where your contributions will be valued and where you can develop your skills while helping to shape and improve the services we provide.

Joining our department comes with many benefits, including:

Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the Kings birthday
Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at DVLA: Driver and Vehicle Licensing Agency - Department for Transport Careers.

Job description

This Service Designer role sits within the Government Digital and Data Profession Framework and focuses on designing and improving end-to-end services that help users achieve their goals while supporting government objectives. Working across digital and offline channels, you'll use evidence, user insight and design thinking to create effective, accessible and user-centred services. The role is delivered within a people-focused environment that values recognition, collaboration, development and wellbeing, while upholding Civil Service values and supporting continuous improvement.

Your responsibilities will include, but arent limited to:

Be trusted to make good decisions. To support the Senior Service Designer in managing the end-to-end, cross-platform user experience of one or more services, for the duration of its lifecycle from initial development to continuous improvement.
Work in a multi-disciplined team to design user-focussed services based on user needs.
Support the delivery of an excellent and consistent user experience across all channels for their specific service.
Contribute to the development of design concepts. Working with other Service Designers and Senior Service Designer to deliver an excellent and consistent user experience across our services.
Contribute to the development of design concepts. Working with other Service Designers and Senior Service Designer to deliver an excellent and consistent user experience across our services.
Interpret evidence-based research and incorporate this into your work. Championing the user needs of their service. Monitor and improving the performance of their service via management information, customer feedback.
Recognise when to ask for further guidance and support. Collaborate with all DVLA business areas to design, continually improve and deliver services, to include:

technical resource to contribute to story priorities and developed stories.
operational resource to integrate new services or service improvements into operations.
policy managers to contribute to development principles and compliance with legal and legislative requirements.
user research to carry out activities to understand the views of the customer and feed into developments.

Collaborating with internal and external stakeholders to ensure that we can provide services that are fit for purpose.
Supporting the resolution of incidents associated with their service.

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Person specification

Required Experience:

To be successful in this role you will need to have the following experience:

Supporting the management of one or more services
Championing user needs to create or improve services
Managing a busy workload with conflicting priorities
Working collaboratively with stakeholders to achieve results

We welcome applications from candidates who can speak Welsh and English. Welsh language skills could be useful in this role, but it is not an assessment criterion, so it wont put you at any disadvantage during recruitment if you arent a Welsh speaker. Please note that the application and assessment process will be held in English.

Additional Information

Working hours, office attendance and travel requirements

Full time roles consist of 37 hours per week.

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 35 hours per week over 5 days.

This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location/visiting stakeholders. Your designated workplace will be your contractual place of work. There may be occasions where you are required to attend above the minimum expectation.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

Visa Sponsorship

Please note that we do not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Candidates must ensure they have the appropriate rights to work in the UK before application.

Behaviours

We'll assess you against these behaviours during the selection process:

Working Together
Delivering at Pace
Changing and Improving
Managing a Quality Service

Benefits

Alongside your salary of £35,663, Driver and Vehicle Licensing Agency contributes £10,331 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
8 Bank Holidays plus an additional Privilege Day to mark the Kings birthday.
Access to the staff discount portal.
Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
24-hour Employee Assistance Programme providing free confidential help and advice for staff.
Flexible working options where we encourage a great work-life balance.

Find out more about the benefits of working at DfT and its agencies .

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Strengths and Experience.

How to Apply:

Our selection process ensures a comprehensive assessment of each applicant's skills and potential fit within our organisation.

The selection process for this role will be:

Stage 1: Sift of CV and Personal Statement

Stage 2: Interview

You must be successful at each stage to progress to the next stage.

Stage 1: Sift

At sift, you will be assessed against the following Success Profile elements:

Experience you will be asked to provide a CV (unlimited wordcount) and personal statement (1000 wordcount). Please provide evidence of your Experience of the following:
Supporting the management of one or more services
Championing user needs to create or improve services
Managing a busy workload with conflicting priorities
Working collaboratively with stakeholders to achieve results

The sift will take place from 13th August 2026.

Stage 2: Interview

At interview stage, you will be assessed against the following Success Profile elements:

Behaviours Working Together, Delivering at Pace, Changing & Improving and Managing a Quality Service
Strengths

The interviews will take place week commencing 7th September 2026.

This interview will be conducted in person at our Swansea office (DVLA, Longview Road, Morriston). Further details will be provided to you should you be selected for interview.

Please note that we will try to meet the dates set out in the advert. There may be occasions when these dates will change.

Further information on the selection process

For more information about how we hire, useful tips on submitting your application and interview guidance for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.

We will also hold a 12-month reserve list for this role, which may lead to potential opportunities beyond the role you applied for. You can read more about our reserve lists here.

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if youre deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.

Document Accessibility

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you are experiencing accessibility problems with any attachments on this advert or the information on our website, please contact the email address in the 'Contact point for applicants' section.

Pre-employment Checking

If your application is successful but you have been dismissed from the Civil Service, your application could be removed at the pre-employment checking stage depending on the nature of the dismissal.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

All external applicants and current employees of accredited non-departmental public bodies (NDPBs) will be required to undergo a Social Media Check. A Social Media Check is a review of your publicly available online activity, typically across platforms like LinkedIn, Facebook, X (formerly Twitter), Instagram, and others. The purpose is to identify any public posts or content that could raise concerns for employers, such as:

Hate speech or discriminatory behaviour
Threats or acts of violence
Illegal activity or substance misuse
Sexually explicit material
Extremist views or affiliations

Importantly, this check does not involve hacking into your accounts or accessing private messages. It only considers content you have chosen to make public. Employers use this kind of screening to help ensure their workplace remains safe, inclusive, and aligned with company values. Its not about judging your personality or lifestyle - its about checking for potential red flags that might affect the role or company culture. If you have questions or concerns about the social media check, we would be happy to explain in more detail whats being looked at and how your data is handled securely and fairly.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : OCSD Recruitment Team
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: [email protected]
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website Here

Apply Now

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Details

Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information