Technical support engineer Work, Jobs in Laindon, Ess (with Salaries)

Deskside Support Engineer
7IM —London
- Azure
- Customer service
- Microsoft Office
Support Engineer
Palantir Technologies —London
- Full-time
- Travel
- Mentoring
- In-person
- Work from home
Support Engineer
Alianza, Inc. —London
- Full-time
- Customer service
- Mentoring
- Communication skills
Quick apply
Onsite Support Engineer
Advania UK —London
- £34,000 - £40,000 a year
- Azure
- Microsoft Office
- Analysis skills
Support Engineer - Lambeth - Multiple site
RM Education Limited —London
- Maintenance
- IT
- School
2nd Line Service Desk Engineer
Total IT Technology Solutions Ltd —London
- £29,000 - £31,000 a year
- Full-time
- Azure
- Software troubleshooting
- Windows
- Annual leave
- Referral programme
Quick apply
Staff Support Engineer
CircleCI —London
- £85,000 - £107,000 a year
- Remote
- Azure
- DevOps
- Master's degree
Quick apply
On Site Support Engineer 24 month FTC
SmartestEnergy —London
- £32,000 - £39,000 a year
- Windows
- IT
- Linux
Quick apply
Support Engineer - Tonbridge - FTC
RM Education Limited —London
- Maintenance
- IT
- School
Support Engineer - FreeWheel
Comcast Corporation —London
- Full-time
- SQL
- Bachelor's degree
- Travel
Support Engineer
Reset Health —London
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Java
- SQL
- JavaScript
Quick apply
Associate Support Engineer
SilverRail —London
- Hybrid work
- SQL
- APIs
- IT
- Employee discount
Quick apply
9d
EUC Engineer
CGI —London
- Full-time
- Customer service
- Windows
- IT
Quick apply
2d
System Engineer, Production Support
Point72 —London
- Scripting
- Linux
- Communication skills
Premium Support Engineer (London)
Replit —London
- Full-time
- Hybrid work
- JavaScript
- AI
- Communication skills
- Life insurance
Tech Operations Engineer
ElevenLabs —London
- Full-time
- Hybrid work
- Scripting
- Organisational skills
- Communication skills
Service Engineer
wavenet —Sevenoaks
- Full-time
- Hybrid work
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Work from home
Quick apply
Infrastructure Support Engineer
Wavex Technology Ltd —London
- Up to £38,000 a year
- Full-time
- Hybrid work
- Azure
Quick apply
Microsoft M365 Support Engineer
Avanade —London
- Full-time
- SharePoint
- Paid training
Production Support Engineer (Trading Systems)
Tradeweb Markets —London
- SQL
- Analysis skills
- Scripting

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Deskside Support Engineer

7IM -
London

Apply Now

Job details

Permanent

Qualifications

TCP
Azure
Customer service
Microsoft Office
DHCP
DNS
IT
TCP/IP
Communication skills
Intune

Full job description

About The Role

Purpose:
As part of the IT Infrastructure team, the Deskside Support Engineer provides high‑quality first and second-line technical support to end‑users across multiple office locations. The role is responsible for the delivery, installation, and maintenance of hardware and software, resolving complex technical issues, and acting as a trusted point of contact for IT‑related queries.

The position also carries accountability for associated IT administration and documentation, ensuring consistency and efficiency across support processes. While primarily based at a main office location, the role requires flexibility to support other offices as business needs demand.

Responsibilities:

Deliver first and second line support for the IT infrastructure as a priority, effectively managing demand through helpdesk tickets, telephone support, and on-site walk-ups, including:
Service and change requests
Incident investigation and resolution
Execution of scheduled daily, weekly, and monthly operational tasks
Install, configure, and deploy hardware and software in line with agreed infrastructure standards and best practices
Troubleshooting and fault reporting of end-user devices
Reporting progress to the IT Infrastructure Operations Manager, immediately escalating outages, major delays and other serious issues
Completing IT administration tasks to the defined standard including but not limited to user account creation, group amendment, leavers process, resource allocation
Assisting and applying operating system updates and patches
Maintaining and updating the Infrastructure team’s documentation library
Assist with ensuring that IT security policy and procedures are enforced and staff are aware of their contribution.
Providing out of hours support cover for application deployments and upgrades, on a rota where required
Act as an on-site point of contact for third line support teams to assist with the resolution of incidents. This may include performing certain activities at the direction of third line support teams such as patching, power cycles, replacing drives or any such activity which requires on-site presence
Travel to various office locations on an ad-hoc basis to provide on-site end-user support
Work closely with colleagues to maintain a high-performing team
Assist in distributing knowledge amongst members of the Infrastructure team to aid personal development and the improvement of the IT Infrastructure
Maintain a technical advantage through continual training and personal development
Understand the business strategy and contribute to the overall goals of the business through infrastructure development, improvement and support

About You

Skills:

Excellent PC support skills including a broad knowledge of Windows Client OS, Office 365 Apps and experience of supporting 3rd party desktop applications
Installing and configuring end-user devices
Ability to logically and methodically problem solve IT issues
Experience with supporting Azure AD\Entra ID
Experience with supporting and troubleshooting Microsoft 365 and Exchange Online
Experience with supporting and troubleshooting Microsoft Teams
Experience with supporting and troubleshooting Intune
Experience of installing and utilising server and desktop hardware
Strong customer service skills
Excellent written and oral communication skills
Proven track record of delivering to commitments
Knowledge of industry recognised IT and support practices
An understanding of IT infrastructure technologies. Including DNS, DHCP, routing, TCP/IP

Qualifications:

Microsoft certifications in relation to M365, Intune, Entra ID\Azure are a distinct advantage

Apply Now

Refine Your Search

technical support engineer jobs in laindon, ess

Deskside Support Engineer

Support Engineer

Support Engineer

Onsite Support Engineer

Support Engineer - Lambeth - Multiple site

2nd Line Service Desk Engineer

Staff Support Engineer

On Site Support Engineer 24 month FTC

Support Engineer - Tonbridge - FTC

Support Engineer - FreeWheel

Support Engineer

Associate Support Engineer

EUC Engineer

System Engineer, Production Support

Premium Support Engineer (London)

Tech Operations Engineer

Service Engineer

Infrastructure Support Engineer

Microsoft M365 Support Engineer

Production Support Engineer (Trading Systems)

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