Customer insights analyst Work, Jobs in Leeds (with Salaries)

Customer Complaints Root Cause Analyst
Novuna —Leeds
- Up to £34,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Organisational skills
1d
Business Analyst - Transformation
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Analysis skills
- Agile
- IT
- Employee discount
Commercial Trading Analyst
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Organisational skills
- Employee discount
12d
Data Analyst
interactive investor —Leeds
- From £33,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- Project management
- Annual leave
- Employee discount
Quick apply
2d
Senior Business Analyst in Business Analysts
Bank of England —Leeds
- £49,360 - £55,530 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Flexible schedule
1d
Collections Strategy Analyst
Lowell Group —Leeds
- Full-time
- Hybrid work
- Management
- SQL
- Analysis skills
- Free parking
1d
Associate Product Manager
HM Revenue and Customs —Leeds
- £45,544 - £55,157 a year
- Part-time
- Hybrid work
- English
- Analysis skills
- Presentation skills
- Work from home
21h
SAP Ariba Master Data Analyst
Yorkshire Water —Bradford
- £27,052 - £30,840 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
- Annual leave
- Flexible schedule
1d
Asset Analyst (Networks)
Ancala Water Services —Barnsley
- £38,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Excel
- Analysis skills
- Communication skills
- Annual leave
- Flexible schedule
8d
Business Systems Analyst - Manufacturing
Consolidated Timber Holdings —Leeds
- Full-time
- Hybrid work
- Travel
- Organisational skills
- In-person
- Free parking
- Life insurance
Quick apply
2d
HR Systems Analyst (HRIS)
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Maintenance
Senior Performance Analyst
Evri —Leeds
- Full-time
- Management
- SQL
- Analysis skills
1d
Finance Business Partner Analyst
TransUnion —Leeds
- Full-time
- Microsoft Excel
- Communication skills
- Employee stock purchase plan
- Annual leave
13d
Senior Business Analyst
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- Agile
- Employee discount
Lead Business Analyst - Data
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Administrative experience
- AWS
- Agile
- Employee discount
MI Senior Analyst FTC
GXO Logistics —Bradford
- Up to £32,000 a year
- Full-time
- Microsoft Excel
- SQL
- Communication skills
- Annual leave
- Employee assistance programme
National Account Manager
Northern Bloc —Leeds
- £50,000 - £55,000 a year
- Travel
- Communication skills
- Free parking
- Annual leave
Quick apply
Senior SOC Analyst – Leeds
BAE Systems —Leeds
- Full-time
- Hybrid work
- Azure
- AWS
- Scripting
- Referral programme
5d
Senior Data and AI Analyst
Barrett Steel —Bradford
- Full-time
- Hybrid work
- Oracle
- ERP systems
- SQL
- Employee discount
Quick apply
Data Information Architect
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- SQL
- Communication skills
- Employee discount
8d

I want to receive the latest job alerts for customer insights analyst in leeds

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Complaints Root Cause Analyst

Novuna -
Leeds

Apply Now

Job details

Full-time
Up to £34,000 a year
1 day ago

Qualifications

Power BI
Microsoft Excel
Organisational skills
Root cause analysis

Full job description

Hybrid

Leeds

Full Time

Closing on: Aug 14 2026

up to 34,000

Do you love digging into data to uncover what's really going on? Does solving problems and improving customer experiences give you a buzz? If Excel, analysis, and meaningful change are your thing — we'd love to hear from you.

If your answer is 'yes' then keep reading.

Please note this role is Leeds based and will require attendance on site 1-2 days per week.

Who we are.

From interest-free credit to Buy Now, Pay Later, over 3,000 leading retailers trust us to provide fast, flexible and responsible finance solutions for their customers. At Novuna Consumer Finance, we offer finance for lots of life's key purchases, including home furnishings and improvements, special jewellery, leisure services, healthcare, as well as electronics and appliances.

What you'll do.

You'll dive into customer complaints, claims and key data to uncover what's really going on. Working closely with the Customer Care Operations & Insight Manager, you'll use your root cause analysis to spot meaningful trends and help the business understand how external factors or our own processes shape customer experiences. You'll team up with colleagues across the business to turn your findings into real change, supporting the full root cause journey and helping us make things better for both our staff and our customers. You'll also spend one day a week working from our Leeds office.

You'll also:

Measure 'Consumer Duty', to ensure all customer experiences are effective
Manage and follow up on actions to address any underlying issues
Present your findings in key business meetings, sharing what you've learned and driving the actions needed to move things forward

What you'll bring.

You'll bring root cause analysis experience and a natural curiosity to dig into the ‘why' behind customer contacts. You'll be driven to make a real difference, with strong organisational skills and the confidence to work on your own initiative to hit deadlines. You'll enjoy building great relationships and sharing what you find, using your influence to help teams take action and create positive change. Additionally, knowledge of Section 75 of the Consumer Credit Act (CCA) would be advantageous.

You'll be a great fit if you:

Are a confident communicator, both verbally and in writing
Have strong Excel skills (Power BI experience would be a bonus)
Can analyse data in line with root cause requirements
Have excellent attention to detail

What can we offer you?

Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.

Our offer to you includes:

An excellent bonus scheme
Hybrid working
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

Being yourself.

At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.

Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.

#LI-Hybrid

What makes working here different?

At Novuna, you’ll find a supportive, inclusive culture where people are encouraged to be themselves and do their best work. We offer real opportunities to learn and grow, the freedom to make a difference, and the time and trust you need to shine — all while being part of a business that genuinely cares about its people and its impact.

Ready to apply?

Step 1:

Apply for the role via careers.novuna.co.uk

Step 2:

If you match the role criteria we'll contact you for a telephone interview.

Step 3:

We’ll carry out a face to face or online interview (and we may request a second interview if the role you're applying for is a more specialist role).

Step 4:

We’ll contact you with feedback, and maybe even a job offer.

Apply Now

Refine Your Search

customer insights analyst jobs in leeds

Customer Complaints Root Cause Analyst

Business Analyst - Transformation

Commercial Trading Analyst

Data Analyst

Senior Business Analyst in Business Analysts

Collections Strategy Analyst

Associate Product Manager

SAP Ariba Master Data Analyst

Asset Analyst (Networks)

Business Systems Analyst - Manufacturing

HR Systems Analyst (HRIS)

Senior Performance Analyst

Finance Business Partner Analyst

Senior Business Analyst

Lead Business Analyst - Data

MI Senior Analyst FTC

National Account Manager

Senior SOC Analyst – Leeds

Senior Data and AI Analyst

Data Information Architect

I want to receive the latest job alerts for customer insights analyst in leeds

Related Searches

Explore jobs in more locations