Technical support Work, Jobs in Market Drayton, Sts (with Salaries)

IT Support Technician
Datasystems (Midlands) Limited —Cannock
- £26,000 - £29,500 a year
- Full-time
- Azure
- Customer service
- Windows
Quick apply
IT Client Support Specialist
Ecolab Inc. —Northwich
- Full-time
- Customer service
- IT
- Communication skills
Technical Support & Application Engineer UK (f/m/x)
OMICRON electronics —Stafford
- Full-time
- English
- Up to 25% travel
- Flexitime
Senior Technical Training Advisor
Carrier —Telford
- £34,500 - £69,500 a year
- Full-time
- Presentation skills
- Mentoring
- IT
- Life insurance
Service Coordinator (Helpdesk)
ISS Facility Services —Stoke-on-Trent
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
Installations Coordinator
Radius Limited —Crewe
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
9d
Apprentice ICT Support Officer
Staffordshire County Council —Stafford
- £16,352 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Microsoft Office
9d
Manufacturing & Logistics Systems Support
Northwood —Telford
- Full-time
- Hybrid work
- Microsoft Excel
- Oracle
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
Estates Help Desk Administrator & Coordinator
Elysium Healthcare —Wolverhampton
- £28,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply

Discover related jobs

Based on your search for technical support jobs.

Kitchen staff / 5534 - The Hippodrome, Market Drayton
J D Wetherspoon plc —Market Drayton
Cross-training into other areas (bar, floor, hotel). 20% discount on all food, drinks and hotel accommodation (for you and up to three guests), when not working…
£12.91 an hour
4d
Telephone Receptionist
Your Office & PA —Runcorn
Keeping up to date with new customers and information. Professional telephone manner: A confident, polished and courteous approach to customer interactions.
£12.75 an hour
Quick apply
17h

I want to receive the latest job alerts for technical support in market drayton, sts

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Support Technician

Datasystems (Midlands) Limited
Cannock

Quick apply

Job details

Permanent | Full-time
£26,000 - £29,500 a year

Benefits

Company pension
On-site parking

Qualifications

Sage
TCP
Azure
Customer service
GCSE
Microsoft Exchange
Windows
Technical support
Microsoft Office
Administrative experience
Firewall
DHCP
Scripting
DNS
Mac OS
IT
TCP/IP
Active Directory
Help desk
4G/LTE

Full job description

About us

Datasystems (Midlands) Limited are a Managed Service Provider (MSP) based in Cannock, Staffordshire supporting companies across the UK with their IT equipment, and providing cloud services, communications, and a range of other related services.

We are a forward-thinking company with a growth mindset, seeking an experienced engineer to join the team in providing excellent IT remote support to our clients.

Description:

We are seeking a pro-active IT Helpdesk Technician to join our growing team in Cannock.

Our organisation is looking for a strong, independent and reliable individual to join our IT Support team. The successful candidate will be required to work both independently and as part of a team to provide proactive support for our clients.

The number one goal of everyone in our team is to make our clients exceptionally happy. The Helpdesk Technician plays an important role in making sure that happens.

The Helpdesk Technician handles the first level support requests that come in from our clients. They are the first to touch a helpdesk ticket and make sure that the issue is handled quickly, and the Client is informed of what to expect every step of the way.

Providing first and, in some cases, second-line support to users of desktop and laptop PCs.

Responsibilities:

Providing a first point of contact for customers through our helpdesk, be that via phone, email or ticket

Delight our Clients with a Friendly, Quick and Helpful Experience

Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests

Monitor background systems to ensure client devices, servers and networks are working correctly and secure.

Deliver impeccable customer service and customer satisfaction.

Liaise with third party suppliers, working between them and the client to troubleshoot and resolve issues.

Maintain up-to-date documentation of any changes, logins or other critical information. Review Remote Monitoring & Management (RMM) dashboard and apply remediation actions as indicated by our Processes

Review regularly scheduled/automated actions as indicated by our Processes

Escalate tickets that require Senior Helpdesk Engineer support

Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue.

Skills/Experience:

A love of (and ability to) Solve Problems & Challenges. Great Communications skills. An understanding of support tools, techniques and how technology is used to provide services.

Experience of support, installation and configuration of:

Network Infrastructure (methodology and deployment) – Routers, Firewalls, Access Points, Firewalls, Cabling.

Network Technologies – AD, DNS, DHCP, TCP/IP

Microsoft technologies – Azure, Hyper-V, Active Directory, Teams etc.

Internet services – ADSL, FTTC, FTTP, leased line, 4G etc.

Security software – centrally managed AV solutions and email filtering.

Backup / Disaster Recovery Software, including Business Continuity systems.

RMM Platform – deployment, general use, management and resource scripting.

You must have good administrative knowledge of Microsoft 365 (Including MS Office and MS Exchange Online), Microsoft Operating Systems (Primarily Windows 10/11), MacOS and various other key business applications, such as Sage Accounts.

Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.

Join our team and enjoy a dynamic work environment where your technical expertise will be valued. Apply now to be part of our IT Support team!

Job Types: Full-time, Permanent

Pay: £26,000.00-£29,500.00 per year

Benefits:

Company pension
On-site parking

Education:

GCSE or equivalent (preferred)

Experience:

Technical support (IT MSP Preferred): 3 years (required)
Customer service (IT MSP Preferred): 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

technical support jobs in market drayton, sts

IT Support Technician

IT Client Support Specialist

Technical Support & Application Engineer UK (f/m/x)

Senior Technical Training Advisor

Service Coordinator (Helpdesk)

Installations Coordinator

Apprentice ICT Support Officer

Manufacturing & Logistics Systems Support

Estates Help Desk Administrator & Coordinator

Discover related jobs

I want to receive the latest job alerts for technical support in market drayton, sts

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected