Director office lead cardiff Work, Jobs in Dodington, Som (with Salaries)

Senior Operations Manager - Customer Service
Capital on Tap —Cardiff
- £500 - £750 a week
- Customer service
- Analysis skills
- Financial services
Senior Official Controls Auditor
Food Standards Agency —Cardiff
- £42,596 - £52,700 a year
- Part-time
- Remote
- Presentation skills
10d
Account Executive
Meltwater Group —Cardiff
- Hybrid work
- English
- Bachelor's degree
- Organisational skills
- Annual leave
Technical Director, Ecology - South West Regional Lead
SLR Consulting —Cardiff
- Full-time
- Management
- Project management
- Team management
- Annual leave
- Employee assistance programme
13d
Commercial Category Manager
Food Standards Agency —Cardiff
- £45,125 - £48,899 a year
- Full-time
- Remote
- Presentation skills
- Organisational skills
- IT
12d
Outbound Sales Representative
Honey Asset Finance Ltd —Cardiff
- £25,420 - £27,000 a year
- Part-time
- Sales
- English
- School
- Flexible schedule
Quick apply
7d
Associate (Roads)
WSP —Cardiff
- Part-time
- Hybrid work
- Leadership
- Flexitime
- Work from home
Sales Account Manager
Maddocks —Cardiff
- £30,000 a year
- Full-time
- Oracle
- Sales
- ERP systems
- Free parking
- Store discount
Quick apply
3d
Associate Cost Manager (Infrastructure Consultancy)
AECOM —Cardiff
- Full-time
- Hybrid work
- Engineering
- Contracts
- Construction experience
IT Manager
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Azure
- Management
- IT
- Employee assistance programme
Quick apply
3d
IAM Analyst
Starling —Cardiff
- Full-time
- Hybrid work
- AWS
- Bachelor's degree
- Scripting
- Annual leave
- Employee discount
Quick apply
Country Director Wales
British Council —Cardiff
- £65,000 a year
- Weekend availability
- English
- No degree
- Travel
13d
Comisiynydd Drama / Drama Commissioner
S4C —Cardiff
- From £70,000 a year
- Weekend availability
- Hybrid work
- Public speaking
- Teaching
Quick apply
Information Security Analyst - Vulnerability Management
Starling —Cardiff
- Full-time
- Hybrid work
- Management
- Java
- AWS
- Annual leave
- Employee discount
Quick apply
Information Security Engineer - Vulnerability Management
Starling —Cardiff
- Full-time
- Hybrid work
- Management
- Java
- SQL
- Annual leave
- Employee discount
Quick apply
Chef
Bill's - Cardiff Bay —Cardiff
- £12.70 - £15.00 an hour
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
10d

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Senior Official Controls Auditor
Food Standards Agency —Cardiff
Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or…
£42,596 - £52,700 a year
10d

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Senior Operations Manager - Customer Service

Capital on Tap -
Cardiff

Apply Now

Job details

£500 - £750 a week

Benefits

Cycle to work scheme
Season ticket loan
Company pension
Private medical insurance
Sabbatical

Qualifications

Customer service
Analysis skills
Financial services
Leadership
Communication skills

Full job description

We're Capital on Tap
Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.

Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.

1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We've done a pretty good job so far, but we're just getting started!

Cardiff | 3 days per week in the office

Customer Service / Customer Operations

Customer Operations is the beating heart of Capital on Tap, making sure everything runs smoothly for our customers. Customer Service is at the frontline of Customer Operations - the first people our customers talk to when they need help and the face of the business.

What You'll Be Doing ️

Reporting to the Head of Customer Services, you will play a pivotal role in shaping the future of our contact centre, leading teams that serve our UK and US business customers. This role goes beyond day-to-day people leadership: you will be the driving force behind how the contact centre evolves, using technology and a deep understanding of why customers contact us to reduce friction, improve efficiency, and deliver an outstanding customer experience.

Drive the contact centre forward by identifying and implementing technology and tooling that improves efficiency, colleague experience, and customer outcomes.
Build a deep understanding of the root causes of customer contact, using data and insight to inform process redesign, self-serve options, and contact deflection strategies.
Translate contact driver analysis into tangible action plans that reduce avoidable contact and improve first-contact resolution.
Build and lead a high-performing team, focusing on professional growth and personal development.
Champion engagement, recognition, and team development to foster connection, alignment, and a shared sense of purpose.
Lead, mentor and support customer-facing colleagues and Team Leaders to cultivate a culture of accountability, collaboration, and continuous improvement.
Oversee team performance and service delivery standards, providing expert support for escalations while maintaining a proactive approach to problem-solving.
Collaborate with other departments to optimise customer interactions, influence product and process improvements, and identify training needs.

Our Values & Culture

Just Pilot: We never settle for "good enough". We pilot new ideas fast, ask questions to figure it out, and scale quickly.
Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
Be a Buddy: We tap in from day one to help the team, we do the right thing even if it's hard.
Owners and Dates: We don't chase people. If you own a task and agree to a date, the expectation is that it gets done.
Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.

We're Looking For

A senior leader with significant experience in contact centre management within a financial services environment.
A track record of using technology and automation to drive operational improvement within a customer service or contact centre setting.
Strong analytical capability, with experience interpreting contact driver and customer insight data to shape strategy and reduce unnecessary contact.
A highly effective communicator with excellent leadership skills, able to foster collaboration with key stakeholders across the business.
A proven track record of successfully leading and managing high-performing teams within a fast-paced and dynamic environment.
A deep understanding of customer service processes, with a history of driving measurable operational improvements.

Interview Process

Stage 1: 30 minutes with a Talent Partner
Stage 2: 60 minutes with the Head of Customer Service
Stage 3: 60 minutes with the Customer Operations Director and Lead People Partner

Diversity & Inclusion
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
️ 28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

Other Info
Check out our 'Top Tips' for interviewing.
✔️Keep updated on new job opportunities by following us on Linkedin.
Email [email protected] if you have any questions.

Excited to work here? Apply!
If you'd like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)

Apply Now

Refine Your Search

director office lead cardiff jobs in dodington, som

Senior Operations Manager - Customer Service

Senior Official Controls Auditor

Account Executive

Technical Director, Ecology - South West Regional Lead

Commercial Category Manager

Outbound Sales Representative

Associate (Roads)

Sales Account Manager

Associate Cost Manager (Infrastructure Consultancy)

IT Manager

IAM Analyst

Country Director Wales

Comisiynydd Drama / Drama Commissioner

Information Security Analyst - Vulnerability Management

Information Security Engineer - Vulnerability Management

Chef

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