Customer experience manager Work, Jobs in Dumfries, Sct (with Salaries)

Duty Manager
RAD Hotel Group —Dumfries
- Overtime
- Hotel
- Team management
- Organisational skills
- Employee discount
Quick apply
General Manager
Mercure Dumfries —Dumfries
- £42,000 a year
- Full-time
- Hotel
- Training & development
- Employee assistance programme
- Employee discount
Counter Manager - Dumfries
Benefit Cosmetics UK —Dumfries
- Part-time
- Sales
- Customer service
- Annual leave
- Referral programme
Facilities Manager
Dumfries and Galloway Council —Dumfries
- £81,768 - £88,020 a year
- School
- Employee discount
Trainee Assistant Manager
KwikFit —Dumfries
- £30,690 a year
- Full-time
- Customer service
- Supervising experience
- Team management
- Employee discount
1d
Shift Manager
GAD Corporation (do not delete) —Dumfries
- £11 - £22 an hour
- Night shift
- Basic maths
- Cooking
- Maths
- Annual leave
- Flexible schedule
Restaurant General Manager
GAD Corporation (do not delete) —Dumfries
- £11 - £22 an hour
- Night shift
- Inventory control
- Sales
- Customer service
- Annual leave
- Flexible schedule
Retail Customer Service
Entain —Dumfries
- £13 an hour
- Overtime
- Cash handling
Sales Manager
Park's Motor Group —Dumfries
- Management
- Customer service
- Computer literacy
- Employee assistance programme
- Employee discount
Sales Advisor
Bannatyne —Dumfries
- £12.71 an hour
- Weekend availability
- Sales
- Marketing
- Customer service
- Annual leave
- Employee assistance programme
Relief Health and Wellbeing Coordinator
Wheatley Care —Dumfries
- Up to £13.97 an hour
- Call to connect
- In-person
- Teaching
- Nursing
Quick apply
12d
Retail Store Manager
Dreams —Dumfries
- Full-time
- Hybrid work
- Customer service
- Training & development
- Employee discount
11d
Hybrid Store Manager/Labourer
DME D McCormick Engineering LTD —Dumfries
- £28,000 - £40,000 a year
- Full-time
- Management
- In-person
- Leadership
Quick apply
11d
Joules Supervisor
NEXT —Dumfriesshire
- £13.34 an hour
- Part-time
- Customer service
- Employee discount
Sales Assistant
Salvation Army Trading Co. Ltd. —Dumfries
- £10,046.40 a year
- Part-time
- Customer service
- Cash handling
2d
Joules Assistant Store Manager
NEXT —Dumfriesshire
- From £28,025 a year
- Weekend availability
- Customer service
- Retail management
- Employee discount
4d
Restaurant Assist Mngr, Garden Wise Garden Centre
The Klondyke Group —Dumfries
- £13.69 an hour
- Full-time
- Customer service
- Restaurant
- Communication skills
- Free parking
- Annual leave
Quick apply
Chef Manager
Sanctuary Care —Dumfries
- £16.59 an hour
- Full-time
- Team management
- Recruiting
- Budgeting
- Annual leave
- Employee assistance programme
Quick apply
10d
Trainee Traffic Controller
A.W. Jenkinson Transport Ltd —Lockerbie
- £8.50 - £10.00 an hour
- Full-time
- Microsoft Word
- Analysis skills
- In-person
- Life insurance
Quick apply
Finance Officer
TP Niven —Palnackie
- Full-time
- Data analysis skills
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
1d

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Duty Manager

RAD Hotel Group -
Dumfries

Quick apply

Job details

Full-time

Benefits

Employee discount

Qualifications

Hotel events and banqueting department experience
Hotel and accommodations experience
Shift management
Team management
Banquet experience
Organisational skills
Cash handling
Communication skills
Hospitality management

Full job description

Job Ref: RAD1366

Branch: Hetland Hall Hotel

Location: Hetland Hall Hotel, Dumfries

Salary/Benefits: Competitive Rate (DOE) Plus Tips and Benefits

Contract type: Permanent

Hours: Full Time

Hours per week: 45

Posted date: 11/08/2026

Closing date: 10/09/2026

Duty Manager

Hetland Hall Hotel

Full Time

We are looking for a Duty Manager to join our team at Hetland Hall Hotel. In this role, you will support the smooth day-to-day operation of the hotel, ensuring exceptional service for both guests and colleagues. Working across all departments, you will provide leadership and support wherever needed to maintain high standards throughout the hotel and report directly to the Operations Manager.

At RAD Hotel Group, we pride ourselves on creating memorable experiences through exceptional hospitality, distinctive venues, and a commitment to excellence. Our award-winning collection of hotels across Scotland each has its own unique personality, while all sharing the same RAD values of quality, passion, and genuine care for both our guests and our people.

What You’ll Be Doing?

Oversee the day-to-day operations of the hotel, ensuring all departments are running efficiently and to the highest standards.
Act as the primary guest contact, handling inquiries and resolving issues with professionalism.
Lead and support the team on shift, fostering clear communication and high performance.
Maintain hotel standards through regular checks on cleanliness, presentation, and service.
Manage financial duties including cash handling and basic reporting.
Ensure compliance with all licensing, health safety, and hotel policies.

What We’re Looking For?

Previous supervisory or management experience within a hotel or hospitality environment. Conference and banqueting experience would be beneficial.
Exceptional customer service skills with a genuine desire to exceed guest expectations.
A keen eye for detail and strong organisational skills.
The ability to multitask, problem-solve effectively, and make informed decisions under pressure.
Excellent communication skills, both verbal and written, with the ability to build rapport with guests, colleagues, and management.
A positive attitude, professional appearance, and a diplomatic approach.
A flexible approach to working hours, with the ability to work varied shifts, including evenings, weekends and holidays.

What We’ll Offer You?

Weekly pay
Paid overtime
4-weekly tips
Staff uniform provided
Staff meal on duty
Discount across all RAD Hotel Group venues
Ongoing training and development
Career progression opportunities
Birthday incentive
Length of service incentive

With sweeping views over the Solway Firth and the mountains of the Lake District, you'll never tire of the scenery. Situated just outside Dumfries and 15 minutes from Gretna Green, Hetland Hall is ideal for exploring the undiscovered beauty and history of Dumfries and Galloway or the countless local golf courses.

Quick apply

Refine Your Search

customer experience manager jobs in dumfries, sct

Duty Manager

General Manager

Counter Manager - Dumfries

Facilities Manager

Trainee Assistant Manager

Shift Manager

Restaurant General Manager

Retail Customer Service

Sales Manager

Sales Advisor

Relief Health and Wellbeing Coordinator

Retail Store Manager

Hybrid Store Manager/Labourer

Joules Supervisor

Sales Assistant

Joules Assistant Store Manager

Restaurant Assist Mngr, Garden Wise Garden Centre

Chef Manager

Trainee Traffic Controller

Finance Officer

I want to receive the latest job alerts for customer experience manager in dumfries, sct

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