Senior customer service representative Work, Jobs in Dumbarton G82 (with Salaries)

Product Support Senior Specialist
Jaguar Land Rover —Irvine
- £95,000 - £119,000 a year
- Presentation skills
- Bachelor's degree
- No degree
- Annual leave
Dual Site Branch Manager, Kurt Geiger & Carvela Glasgow
Kurt Geiger —Glasgow
- Full-time
- Retail management
- Leadership
- Communication skills
- Employee discount
Quick apply
Women in Field Sales: Venue Sales Rep
Octopus Energy Group —Glasgow
- £26,300 a year
- Full-time
- Customer service
Quick apply
8d
Senior HV Plant Engineer - Transmission & Distribution (Multiple Location, UK)
Burns & McDonnell —Glasgow
- Full-time
- Computer literacy
- Business development
- Analysis skills
Principal Design Manager - Transmission & Distribution (Glasgow, UK)
Burns & McDonnell —Glasgow
- Full-time
- PMP
- Customer service
- Engineering
Lead Accounts Receivable Representative
Thermo Fisher Scientific —Paisley
- Full-time
- Spanish
- Travel
- Data entry
8d
Sales Development Representative
ElevateHire —Glasgow
- From £25,520 a year
- Full-time
- CRM software
- Customer service
- In-person
- Referral programme
Quick apply
2d
Senior Claims Adjuster
AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd —Glasgow
- Microsoft Excel
- Communication skills
Quick apply
Customer Service Support
Teledyne Technologies Inc. —Cumbernauld
- Full-time
- ERP systems
- Office experience
- Employee assistance programme
- Employee discount
1d
Team Leader - Savings
Shawbrook —Glasgow
- Full-time
- Organisational skills
- Communication skills
- Banking
- Annual leave
- Employee assistance programme
9d
HR Project Lead
City Building (Glasgow) LLP —Glasgow
- £50,448 - £53,870 a year
- Temporary
- Analysis skills
- Human resources
- Communication skills
- Annual leave
3d
Senior Coordinator
SSE —Glasgow
- £27,000 - £35,000 a year
- Management
- Administrative experience
- Organisational skills
- Employee discount
- Gym membership
1d
Senior Finance Business Partner [Business Improvement]
Network Rail —Glasgow
- £55,596 - £67,813 a year
- Full-time
- Analysis skills
- Budgeting
- Communication skills
10d
Field Service Engineer L3 - Central Belt
Smiths Detection —Glasgow
- Full-time
- Schematics
- Customer service
- Computer literacy
Quick apply
Quality Director - UK
Worley —Glasgow
- Research
- Continuous improvement

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Dual Site Branch Manager, Kurt Geiger & Carvela Glasgow
Kurt Geiger —Glasgow
Experience in setting team targets and driving sales. Ensure store and company sales targets are consistently achieved by setting and monitoring these for your…
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8hr Part Time Sales Assistant, Carvela, Glasgow
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Ensure the shop floor is kept tidy and replenished and that store standards are maintained. Regularly participate in training activities to become a confident…
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Product Support Senior Specialist

Jaguar Land Rover -
Irvine

Apply Now

Job details

£95,000 - £119,000 a year

Benefits

Annual leave

Qualifications

Litigation
Presentation skills
Bachelor's degree
Automotive diagnostics

Full job description

POSITION: Product Support Senior Specialist

RECRUITMENT SALARY RANGE: $95,000 - $119,000*

LOCATION: Field based role - Irvine/Los Angeles Metro Area -Travel 80% in region

REPORTS TO: Product Support Manager

At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.

Reporting to the Product Investigation Manager, you will be responsible for supporting all potential technical litigation activities. This includes retailer counseling on the lemon law, assisting Consumer Affairs and the CRC with potential lemon law issues, and assisting and supporting the Legal Department in technical litigation.

WHAT TO EXPECT:

In this role, no two tasks are the same. With lots of projects and relationships to build with people across the business and beyond, it’s a challenge that will help your career grow within an iconic organization. Here’s what to expect:

Provide technical assistance in determining whether a vehicle has a defect that qualifies for a repurchase under the lemon law
Assist and support all aspects of the Dealer Facilitated Trade process including assisting with the required DFT paperwork and retailer inquiries
Assist and support Consumer Affairs and the CRC with potential lemon law claims and vehicle repurchase requests
Identify retailer process deficiencies
Assist and support the Legal Department in all aspects of technical litigation
Serve as JLRNA’s person most knowledgeable witness at deposition on vehicle technical issues and pre-litigation processes
Attend mediations, arbitrations, and settlement conferences
Interface, coordinate, and work closely with outside counsel
Provide an initial technical review of litigation
Serve as a JLRNA trial witness
Represent JLRNA in Small Claims Court
Perform additional responsibilities as required

WHAT YOU WILL NEED:

Along with your ambition to achieve the exceptional, there are several skills that you’ll need to have to help you succeed here, including:

Bachelor’s Degree in a related discipline or equivalent work experience
7+ years automotive experience
Advanced knowledge of vehicle diagnostics
Ability to gather, understand, and review DTCs, fault codes, and session files
ASE Certification preferred, but not required
Excellent interpersonal and presentation skills are essential
Must be comfortable presenting to retailers, lawyers, judges, and juries
Must have strong business acumen, and the ability to work with people at varying levels within the organization
Familiar with the retailer warranty and service environment
Ability to prioritize tasks in a high volume work environment with various demands
Ability to function and perform in a fast paced environment

SO WHY US?

As a people-first company, working at JLR means opportunity, teamwork, and growth. That’s why working here is so much more than a job.
Be part of an international, inclusive, and open-minded company
Global Bonus Program based on company performance
You are never just a number. We take pride in taking care of our employees doing everything we can to make sure that our teammates thrive both in and out of the office.
Our employees receive a generous time off policy
Job Assigned Vehicle
Employees also receive generous health care and retirement plans
Maternity/Paternity Leave
And more!

Base pay offered may vary depending on multiple individualized components, including location, skills, experience, and market factors. The total compensation package for this position may also include other elements, including a target bonus in addition to a full range of medical/health, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick/personal, and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an “at-will position”.

Thank you for your interest in working for us, we love it here and think you will too!

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JLR North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.

#WEAREJLR

Apply Now

Refine Your Search

senior customer service representative jobs in dumbarton g82

Product Support Senior Specialist

Dual Site Branch Manager, Kurt Geiger & Carvela Glasgow

Women in Field Sales: Venue Sales Rep

Senior HV Plant Engineer - Transmission & Distribution (Multiple Location, UK)

Principal Design Manager - Transmission & Distribution (Glasgow, UK)

Lead Accounts Receivable Representative

Sales Development Representative

Senior Claims Adjuster

Customer Service Support

Team Leader - Savings

HR Project Lead

Senior Coordinator

Senior Finance Business Partner [Business Improvement]

Field Service Engineer L3 - Central Belt

Quality Director - UK

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