Customer insights analyst Work, Jobs in Penkridge, Sts (with Salaries)

Real Time Analyst
Culligan UK limited —Wolverhampton
- £28,000 - £35,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Continuous improvement
- Employee assistance programme
- Sick pay
Quick apply
10d
Operations Finance Analyst
Wabtec —Burton-On-Trent
- Full-time
- Microsoft Office
- Organisational skills
- IT
Quick apply
Commercial Finance Analyst
AO World —Telford
- £35,000 a year
- Business
- Communication skills
- Analytics
- Employee discount
Senior Business Analyst - ToM
Homes England —Birmingham
- £51,076 - £59,570 a year
- Full-time
- Hybrid work
- Presentation skills
- Agile
- Annual leave
- Employee assistance programme
10d
Commercial Finance Analyst
PHS Group —Tamworth
- Data analysis skills
- Analysis skills
- Free parking
- Employee discount
Threat Analyst
SCC —Birmingham
- £35,000 a year
- Monday to Friday
- Hybrid work
- Analysis skills
3d
Commercial Finance Analyst (UK Remote)
Turnitin, LLC —Birmingham
- Full-time
- Remote
- Analysis skills
- Analytics
- Annual leave
Quick apply
4d
Business Performance Analyst
Hall & Kay —Birmingham
- Full-time
- Presentation skills
- Communication skills
Quick apply
Pricing Manager
Rubix —Birmingham
- Full-time
- Continuous improvement
- Team management
- Leadership
10d
Marcus by Goldman Sachs, Workforce Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Microsoft Excel
- Communication skills
- Banking
- Employee assistance programme
Senior Commercial Finance Analyst - Grenade
Mondelēz International —Birmingham
- Full-time
- Analysis skills
- Communication skills
3d
DSO Engineer
National Grid Electricity Distribution —Tipton
- £79,923 a year
- Hybrid work
- Analytics
- Free parking
- Annual leave
Quick apply
9d
Smart Buildings Product Marketing Manager
MITSUBISHI ELECTRIC ICONICS DIGITAL SOLUTIONS UK —Dudley
- £45,000 - £60,000 a year
- Full-time
- Marketing
- Bachelor's degree
- Travel
Quick apply
Azure Data Solution Architect
Capgemini —Birmingham
- Hybrid work
- Azure
- Analysis skills
- Machine learning
FullStack DataOps Engineer
Capgemini —Birmingham
- Computer Science
- DevOps
- Engineering
Secure Data Engineer
Capgemini —Birmingham
- Hybrid work
- DevOps
- Master's degree
- Machine learning
Service Desk Team Leader
Node4 —Stafford
- Hybrid work
- Analysis skills
- Supervising experience
- Continuous improvement
- Employee assistance programme
Senior Analyst- Analysis and Insight
National Crime Agency —Birmingham
- Full-time
- Presentation skills
- Travel
- Leadership
- Annual leave
- Sick pay
1d
Actuarial Analyst - Pricing (UK Mid-Market)
Zurich Insurance —Birmingham
- Full-time
- Communication skills
- Analytics
- Flexible schedule
Sales & Commercial Specialist
Epwin Group PLC —Tamworth
- Full-time
- CRM software
- Communication skills
- Analytics
Quick apply

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customer insights analyst jobs near penkridge, sts

Real Time Analyst

Culligan UK limited -
Wolverhampton

Quick apply

Job details

Full-time
£28,000 - £35,000 a year
10 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Sick pay
On-site parking

Qualifications

Meeting coordination
Dashboard visualisation
Resource allocation planning
Incident management
Stakeholder collaboration
Stakeholder liaison
Analysis skills
Bachelor's degree
Continuous improvement
Continuous improvement cycles oversight
Risk management
Management reporting
Analytics

Full job description

The Real Time Analyst is responsible for monitoring, analysing, and managing real-time operational performance across Customer Experience to ensure service levels, case SLAs, productivity targets, and customer experience standards are consistently achieved.

The role acts as the operational control point for customer contact channels, proactively monitoring telephony performance, Salesforce case queues, workforce utilisation, and schedule adherence. Through real-time analysis, insight, and stakeholder engagement, the Real Time Analyst identifies risks, opportunities, and emerging trends, ensuring resources are deployed effectively to protect customer outcomes and operational performance.

Working closely with operational leaders and key stakeholders, the role supports service delivery, workforce optimisation, continuous improvement, and data-driven decision making across the Customer Experience function.

The role combines strong analytical capability with active operational engagement, maintaining a visible presence within the operation to support decision making, communicate priorities, manage resource movements, and drive performance improvements in real time. The Real Time Analyst will build strong relationships across Customer Experience and be confident engaging with colleagues and leaders at all levels.

Requirements

Real-Time Performance Monitoring

Monitor contact channels, Salesforce queues, and operational performance.
Track KPIs including Service Level, AHT, SLA performance, occupancy, utilisation, and productivity.
Identify risks, recommend actions, and escalate service impacts where required.

Resource Planning & Management

Manage intraday staffing and align resources to customer demand.
Recommend resource allocation across channels and priorities.
Coordinate coaching, training, meetings, and offline activities to minimise service impact.

Workload & Queue Management

Monitor Salesforce case queues, workload distribution, case ageing, and SLA performance.
Identify bottlenecks, capacity risks, and workload pressures.
Support prioritisation and recovery planning to maintain service levels.

Workforce Performance

Monitor schedule adherence, agent availability, productivity, and utilisation.
Analyse adherence and Not Ready trends.
Provide insight and recommendations to improve performance.

Analysis & Reporting

Analyse contact volumes, performance trends, and customer contact drivers.
Produce operational reports, dashboards, and management information.
Highlight risks, opportunities, and improvement actions.

Incident & Service Management

Support operational incidents, service disruptions, and recovery plans.
Assess service impacts and recommend resource deployment strategies.
Communicate risks and performance updates to stakeholders.

Stakeholder Engagement

Build strong relationships with operational leaders and key stakeholders.
Support decision-making through data-led insights and recommendations.
Act as a trusted partner in achieving service and business objectives.

Continuous Improvement

Identify opportunities to improve processes, reporting, and service delivery.
Support change initiatives and operational best practices.
Promote a culture of continuous improvement and data-driven decision making.

Benefits

23 Days Holiday + Bank Holidays
Company Pension Scheme
Company Sick pay (after qualifying period)
Cycle to Work Scheme Available
Employee Reward & Discount Platform
24/7 access to Employee Assistance Program through Health Assured
Access to on-going learning and development via our online learning platforms
Onsite parking available
Life Assurance Scheme

Quick apply

Refine Your Search

customer insights analyst jobs in penkridge, sts

Real Time Analyst

Operations Finance Analyst

Commercial Finance Analyst

Senior Business Analyst - ToM

Commercial Finance Analyst

Threat Analyst

Commercial Finance Analyst (UK Remote)

Business Performance Analyst

Pricing Manager

Marcus by Goldman Sachs, Workforce Analyst, Birmingham

Senior Commercial Finance Analyst - Grenade

DSO Engineer

Smart Buildings Product Marketing Manager

Azure Data Solution Architect

FullStack DataOps Engineer

Secure Data Engineer

Service Desk Team Leader

Senior Analyst- Analysis and Insight

Actuarial Analyst - Pricing (UK Mid-Market)

Sales & Commercial Specialist

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