Operations agent Work, Jobs in Guiseley, Wyk (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
6d
Helpdesk & Operations Coordinator
One Space Facilities Management —Leeds
- £27,000 - £30,000 a year
- Full-time
- CRM software
- Continuous improvement
- Organisational skills
Quick apply
Cleaner (Days)
Leeds Bradford Airport —Leeds
- £28,468.44 a year
- Full-time
Administrative officer/letting agent
jmail assets —Bradford
- £28,000 - £29,000 a year
- Full-time
- Customer service
- Microsoft Office
- In-person
Quick apply
Ocean Operator
Rhenus SE & Co. KG —Bradford
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Employee assistance programme
Business Development & Procurement Officer
Cedar Care Group —Bradford
- £25,420 - £30,000 a year
- Full-time
- Microsoft Office
- Presentation skills
- Organisational skills
Quick apply
Call Centre Agent
Fortrea —Leeds
- Full-time
- Computer literacy
- Data entry
- Communication skills
- Employee discount
14h
Evenings and weekend Customer Service Agent
Your Business Voice Ltd —Shipley
- £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- English
Quick apply
6d
Service Delivery Executive (Road)
Ligentia —Leeds
- Full-time
- Communication skills
- Negotiation
Title Checker
enact Conveyancing Ltd —Leeds
- Customer service
- Data entry
- Communication skills
Quick apply
13d
Legal Assistant
Smart Law Solicitors —Huddersfield
- From £12.21 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Business Development Manager – Property Auctions
The Auction Company —Leeds
- £70,000 - £90,000 a year
- Remote
- Sales
- Flexible schedule
Quick apply
Key Account Executive - Automotive
INFINIT —Leeds
- Full-time
- Hybrid work
- Communication skills
- Negotiation
- Annual leave
Quick apply
Technology Analyst - Operations (UK Remote)
Turnitin, LLC —Leeds
- Full-time
- Remote
- SQL
- AWS
- No degree
- Annual leave
Quick apply
Field Engineer Manager
Vishay Precision Group —Shipley
- Full-time
- Microsoft Powerpoint
- Management
- English
- Free parking
- Annual leave
Quick apply
Chief Steward
Leeds United Football Club —Leeds
- Customer service
- Supervising experience
- Communication skills
Assembler I
Dover Fueling Solutions —Skipton
- Overtime
- Assembly
- Continuous improvement
- In-person
1d
Customer Support Technician
BigChange —Leeds
- Continuous improvement
- No degree
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
16h
AIOps Lead
M-KOPA —Leeds
- Full-time
- Remote
- AI
- Leadership
23h
Land Consultant
WSP —Leeds
- Hybrid work
- Microsoft Office
- Project management
- Travel

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Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year
6 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Stakeholder collaboration
Customer service
Stakeholder liaison
GCSE
Mentoring junior staff
Complaint handling
Performance management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Employee performance appraisals
NVQ
Professional development mentoring
Customer interaction
Training & development
Team motivation leadership
Analytics

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Experience:

contact centre team leader: 1 year (required)

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

operations agent jobs in guiseley, wyk

Customer Resolution Team Leader

Helpdesk & Operations Coordinator

Cleaner (Days)

Administrative officer/letting agent

Ocean Operator

Business Development & Procurement Officer

Call Centre Agent

Evenings and weekend Customer Service Agent

Service Delivery Executive (Road)

Title Checker

Legal Assistant

Business Development Manager – Property Auctions

Key Account Executive - Automotive

Technology Analyst - Operations (UK Remote)

Field Engineer Manager

Chief Steward

Assembler I

Customer Support Technician

AIOps Lead

Land Consultant

I want to receive the latest job alerts for operations agent in guiseley, wyk

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