Policy advisor Work, Jobs in Stoke On Trent (with Salaries)

Contact Centre Collections Advisor
Advantis —Stoke-on-Trent
- £27,000 a year
- Full-time
- Business
- Communication skills
- Negotiation
- Free parking
- Health & wellbeing programme
Quick apply
10d
Customer Satisfaction Coordinator
Radwell International —Newcastle-under-Lyme
- Hybrid work
- CRM software
- Computer literacy
- Computer skills
- Free parking
- Annual leave
10h
Customer Service Advisor (12-Month Fixed Term Contract)
EPIC Housing Limited —Stoke-on-Trent
- £25,900 a year
- Monday to Friday
- Administrative experience
- Data entry
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
8d
People Advisor
Our Lady Help of Christians Catholic Multi Academy Trust —Macclesfield
- £31,537 a year
- Full-time
- Microsoft Word
- Travel
- Human resources
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Customer Support Advisor - Part-Time
LiveScore Group —Stoke-on-Trent
- £13,348 a year
- Part-time
- Hybrid work
- Computer literacy
- English
- Computer skills
Quick apply
HR & Resourcing Advisor
WITRON Group —Keele
- Microsoft Office
- Analysis skills
- Travel
8d
Senior People (HR) Advisor
Newcastle Under Lyme Borough Council —Newcastle-under-Lyme
- £40,777 - £42,839 a year
- Full-time
- Team management
- Human resources
- Leadership
- Free parking
- Annual leave
9d
CONTACT CENTRE ADVISOR – FEEDBACK
Merlin Entertainments —Stoke-on-Trent
- £12.80 an hour
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Communication skills
- Employee discount
5d
HR Advisor
DHL Supply Chain —Stafford
- Remote
- Up to 50% travel
- Travel
- Human resources
Recruitment Advisor
Midlands Partnership University NHS Foundation Trust —Stafford
- £25,760 - £27,476 a year
- Part-time
- Continuous improvement
- Recruiting
- Organisational skills
2d
Emerging Customer Success Manager
Fourth —Macclesfield
- Hybrid work
- Hospitality
- Hotel
- Travel
- Flexible schedule
- Life insurance
2d
HSEQ Advisor
Buffaload Logistics ltd —Crewe
- £35,000 - £38,000 a year
- Full-time
- First Aid Certification
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
4d
Tax Trainee
Radius Limited —Crewe
- Full-time
- Organisational skills
- Communication skills
Quick apply
3d
Operational Safety Advisor
Amey Ltd —Stafford
- Full-time
- Organisational skills
- Employee discount
Quick apply
9d
Inbound Sales Advisor
Radius Limited —Crewe
- Full-time
- CRM software
- Organisational skills
- Communication skills
Quick apply
HR Business Partner
Genus Plc —Nantwich
- Full-time
- Microsoft Office
- Travel
- Recruiting
- Employee assistance programme
Technical Support Advisor
Radius Limited —Crewe
- From £26,000 a year
- Full-time
- Organisational skills
- Communication skills
- Employee assistance programme
Quick apply
1d
Data Engagement Director
Capgemini —Telford
- Hybrid work
- Management
- Business development
- Agile
Data Governance Lead
Pets at Home —Cheadle
- £60,000 - £65,000 a year
- Full-time
Assistant Store Manager - Stoke
Oak Furnitureland —Stoke-on-Trent
- £43,086 - £46,708 a year
- Full-time
- Customer service
- Training & development
- Retail management
- Free parking
- Employee assistance programme
8d

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policy advisor jobs near stoke on trent

Contact Centre Collections Advisor

Advantis
Stoke-on-Trent

Quick apply

Job details

Permanent | Full-time
£27,000 a year
10 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Employee mentoring programme
Company pension
Company events
Employee assistance programme
Gym membership
Paid volunteer time
Enhanced maternity leave
Referral programme
Sick pay
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Client engagement
Outbound debtor call management
Arrears management
Customer interaction
Outbound calling
Business
Communication skills
Negotiation

Full job description

Job Description:

At Advantis Credit, our Collections Agents are the heartbeat of what we do. You’ll be on the frontline – connecting with customers, breaking down stigmas around debt, and guiding them toward solutions that work for everyone. With 150 of our 250-strong team in Contact Centre Collections, this is where we live and breathe customer care.

What You’ll Do

Handle both inbound and outbound calls, expertly navigating conversations to collect overdue payments
Build rapport and empathy quickly, tailoring payment plans to individual circumstances
Use top-tier communication and negotiation skills to reach fair, respectful resolutions
Aim for “first call resolution” on every interaction, balancing speed with quality
Escalate complex queries and disputes to the right team when needed

Who You Are

A natural communicator who thrives on conversation and problem-solving
Empathetic and non-judgmental, valuing the diverse life experiences that shape different customer journeys
Resilient in a fast-paced, target-driven environment
Organised, with the ability to juggle multiple tasks and keep accurate records
Ready to turn challenging situations into rewarding outcomes

Why Advantis?

Joining Advantis means more than just a job. In Collections, you’ll:

Break down stereotypes and help people rewrite their financial story
Work alongside a passionate, diverse team that thrives on collaboration
Develop skills you can carry anywhere: negotiation, resilience, and customer excellence

We’re proud to cultivate our home-grown talent, and this role could be your stepping-stone into the business. As you master Collections, you’ll also uncover how every department works together. Many of our colleagues began as Collections Agents and have since progressed into diverse roles across the company. With a deep understanding of our core operations and the right attitude, there’s no limit to what you can achieve here.

What We Offer

A competitive salary of £27,000 per annum, plus the opportunity to earn a performance-related bonus.

A predictable, life-friendly rotational shift pattern that supports work-life balance:
o Week A: Monday–Friday, 08:00–16:30
o Week B: Monday–Friday, 10:30–19:00
o One Saturday in four: 09:00–13:00
Comprehensive induction and ongoing mentoring to make you an expert in credit and collections
A supportive culture where diversity of background and thought is celebrated
Gym membership contribution to help you stay active and healthy
Up to 35 days holiday per year (including bank holidays) for maximum rest and recharge
Two paid volunteering days per year to support a charity of your choice
A generous death in service benefit for peace of mind for you and your family
Employee Assistance Programme offering confidential support whenever you need it
On-site mental health first aiders to provide immediate care and support
Free access to on-demand dental services for your oral health needs
Long service awards that recognise and reward your dedication
Enhanced family leave policies to support growing families
A pension scheme to help secure your future
Regular employee awards, incentives and social events to celebrate success
Free on-site parking for your convenience
A corporate football team for friendly competition and team spirit
Free tea and coffee throughout the day to keep you fuelled
Annual eye tests and contributions to prescription glasses where needed
An accessible location, just a short walk from Stoke-on-Trent train station
A refer-a-friend scheme with rewards when your connections join our team

Ready to make a real impact and build your career? We want to hear from you! We are currently recruiting for our August cohort.

Pay: £27,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Employee mentoring programme
Enhanced maternity leave
Free parking
Health & wellbeing programme
On-site parking
Paid volunteer time
Sick pay

Work Location: In person

Quick apply

Refine Your Search

policy advisor jobs in stoke on trent

Contact Centre Collections Advisor

Customer Satisfaction Coordinator

Customer Service Advisor (12-Month Fixed Term Contract)

People Advisor

Customer Support Advisor - Part-Time

HR & Resourcing Advisor

Senior People (HR) Advisor

CONTACT CENTRE ADVISOR – FEEDBACK

HR Advisor

Recruitment Advisor

Emerging Customer Success Manager

HSEQ Advisor

Tax Trainee

Operational Safety Advisor

Inbound Sales Advisor

HR Business Partner

Technical Support Advisor

Data Engagement Director

Data Governance Lead

Assistant Store Manager - Stoke

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