Office operations Work, Jobs in Banbridge, Dow (with Salaries)

Customer Operations Manager
Maurer & Sons Ltd. —Armagh
- £3,300 - £4,600 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
10d
Director of Operations
Stoa Business Solutions Limited —Antrim
- £84,000 - £125,000 a year
- Full-time
- Management
- In-person
- Business
Quick apply
Office/Operations Manager
Play Services Ireland —Lisburn
- £32,000 - £40,000 a year
- Full-time
- Microsoft Excel
- Computer literacy
- Microsoft Office
Quick apply
1d
KYC / CDD Operations Analyst â€“ Anti-Money Laundering
Bank of America —Belfast
- Full-time
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
10d
Markets Operations Analyst - Entry Level
Citi —Belfast
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
10d
Logistics Operations Manager
Alternative Heat —Banbridge
- Full-time
Quick apply
8d
Project Administrator
Action Mental Health —Downpatrick
- £24,992 - £27,214 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
3d
ETD Operations Analyst 1
TP ICAP —Belfast
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
12d
AML Refresh Operations â€“ CDD Proficiency Coach (CPC)
Bank of America —Belfast
- Full-time
- Remote
- Leadership
10d
Prime Services Operations Analyst (Intermediate Level)
Citi —Belfast
- Full-time
- Hybrid work
- Computer literacy
- Microsoft Office
- Mentoring
- Employee assistance programme
- Employee discount
9d
Production Manager (Office Based)
Sheelan Kitchens Ltd —Newry
- From £43,000 a year
- Full-time
- English
- Microsoft Office
- Continuous improvement
- Employee discount
Quick apply
Legal Operations Associate - Belfast - starting 10 August 2026
Vantage Point —Belfast
- Full-time
- Hybrid work
- Communication skills
Data Analytics & Process Transformation (Derivative Settlements Operations) Vice President
Citi —Belfast
- Full-time
- Hybrid work
- AI
- Communication skills
- Banking
- Employee assistance programme
- Employee discount
Production Co-ordinator
FLOWTECH (Dungannon) —Dungannon
- Full-time
- Customer service
- English
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
6d
Senior Business Analyst - Derivatives Data & Collateral Operations, Assistant Vice President
Citi —Belfast
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
2d
Cloud Operations Lead
TRG Screen —Belfast
- Azure
- DevOps
- AWS
Quick apply
Procurement and Operations Co-Ordinator
Re-Gen Waste —Newry (South Armagh Section)
- £27,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
3d
Operations Associate
Raylo —Belfast
- Hybrid work
- Customer service
- English
- Bachelor's degree
- Work from home
Quick apply
4d
Customer Operations Associate
Raylo —Belfast
- Hybrid work
- Customer service
- English
- Bachelor's degree
- Work from home
Quick apply
4d
Operations Support Manager
Mitie —Belfast
- £15 an hour
- Full-time
- Organisational skills
- IT
- Communication skills
- Employee discount

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office operations jobs near banbridge, dow

Customer Operations Manager

Maurer & Sons Ltd.
Armagh

Quick apply

Job details

Permanent | Full-time
£3,300 - £4,600 a month
10 days ago

Benefits

Free parking
Health & wellbeing programme
Flexitime
Company pension
On-site parking

Qualifications

Microsoft Powerpoint
Microsoft Word
Business Management
Microsoft Excel
Microsoft Outlook
Management
Customer service
Microsoft Office
Analysis skills
Bachelor's degree
Business
Leadership
Communication skills

Full job description

Job Summary

Maurer & Sons Ltd. is seeking an experienced, customer-focused, and results-driven Customer Operations Manager to lead our customer operations function in Armagh.

As the Customer Operations Manager, you will oversee the daily delivery of customer support and operational services, ensuring exceptional customer experiences, efficient processes, and high-performing teams. You will collaborate with senior leadership and cross-functional departments to optimize service delivery, improve operational performance, and strengthen long-term customer relationships.

This opportunity is ideal for professionals with experience in customer operations, customer service management, business operations, BPO, contact centres, logistics, professional services, or client success who are looking to make a meaningful impact within a growing organisation.

What You'll Do

Lead and manage the daily operations of the customer service and customer operations teams.
Develop and implement operational strategies that improve customer satisfaction and business performance.
Monitor operational KPIs, service levels, response times, and customer satisfaction metrics.
Coach, mentor, and develop team leaders and customer support professionals.
Manage escalated customer concerns and ensure timely, professional resolution.
Collaborate with sales, logistics, finance, IT, and operations teams to deliver seamless customer experiences.
Oversee workforce planning, scheduling, and resource allocation.
Prepare operational reports, performance dashboards, and executive summaries.
Analyze customer feedback and operational data to identify improvement opportunities.
Implement process improvements that enhance efficiency and service quality.
Support recruitment, onboarding, training, and performance management initiatives.
Ensure compliance with company policies, quality standards, and relevant regulations.
Manage operational budgets and resource utilization where appropriate.
Drive a culture of continuous improvement, accountability, and customer excellence.
Support strategic projects that strengthen operational capability and business growth.

Requirements

Previous experience as a Customer Operations Manager, Customer Service Manager, Operations Manager, Customer Success Manager, or similar leadership role.
Strong leadership, coaching, and people management experience.
Excellent communication, interpersonal, and stakeholder management skills.
Proven experience managing KPIs, service levels, and operational performance.
Strong analytical, planning, and decision-making abilities.
Experience using CRM platforms, customer service software, ERP systems, or workforce management tools.
Advanced proficiency in Microsoft Office, particularly Excel, Word, PowerPoint, and Outlook.
Customer-first mindset with exceptional problem-solving and conflict-resolution skills.
Ability to manage multiple priorities in a fast-paced operational environment.
Bachelor's degree in Business Management, Operations Management, Customer Service, or a related discipline is preferred.
Professional qualifications in management, customer experience, or operational excellence are advantageous but not essential.
Applicants who meet most, but not all, of the qualifications are encouraged to apply.

Pay: £3,300.00-£4,600.00 per month

Benefits:

Company pension
Flexitime
Free parking
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

office operations jobs in banbridge, dow

Customer Operations Manager

Director of Operations

Office/Operations Manager

KYC / CDD Operations Analyst â€“ Anti-Money Laundering

Markets Operations Analyst - Entry Level

Logistics Operations Manager

Project Administrator

ETD Operations Analyst 1

AML Refresh Operations â€“ CDD Proficiency Coach (CPC)

Prime Services Operations Analyst (Intermediate Level)

Production Manager (Office Based)

Legal Operations Associate - Belfast - starting 10 August 2026

Data Analytics & Process Transformation (Derivative Settlements Operations) Vice President

Production Co-ordinator

Senior Business Analyst - Derivatives Data & Collateral Operations, Assistant Vice President

Cloud Operations Lead

Procurement and Operations Co-Ordinator

Operations Associate

Customer Operations Associate

Operations Support Manager

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