Service desk engineer Work, Jobs in Minstead, Ham (with Salaries)

Help Desk Manager
Admit One —Poole
- £35,000 - £45,000 a year
- Full-time
- Continuous improvement
- Team management
- Organisational skills
- Free parking
- Flexitime
Quick apply
5d
IT Manager
GreatFind Recruitment —Salisbury
- £44,000 - £48,000 a year
- Full-time
- Management
- Supervising experience
- In-person
- Annual leave
- Employee assistance programme
Quick apply
21h
Reactive Engineer
Miller's Vanguard —Southampton
- Up to £48,300 a year
- Full-time
- Maintenance
- Electrical experience
- Bakery
- Life insurance
Quick apply
19h
CSS Field Service Engineer
Roke Manor Research Limited —Romsey
- Military
- Engineering
- Driving
Recruitment Consultant
Techforce Personnel —Southampton
- £35,000 - £50,000 a year
- Full-time
- Bachelor's degree
- In-person
- AI
- Sick pay
Quick apply
IT Service Desk Analyst
BTL IT Solutions Ltd. —East Cowes
- £26,000 - £29,000 a year
- Full-time
- Maintenance
- Windows
- Microsoft Office
- Free parking
Quick apply
13d
Clinical Systems Engineer - IT Service Desk & Support
IWT PHU Single Corporate Service —Newport
- £32,073 - £39,043 a year
- Customer service
- No degree
- IT
Quick apply
Hire Desk Controller
Celsius Hire Ltd —Eastleigh
- Up to £30,000 a year
- Full-time
- Microsoft Word
- Organisational skills
- In-person
Quick apply
7d
Mission Operations Engineer
Saronic Technologies —Portsmouth
- Full-time
- Computer Science
- Software troubleshooting
- Engineering
- Annual leave
CSS Field Service Engineer
Roke —Romsey
- Full-time
- Military
- Engineering
- Driving
Service Delivery Manager
Zenzero Solutions —Poole
- Maintenance
- IT

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Help Desk Manager
Admit One —Poole
We're looking for an experienced and proactive Help Desk Manager to lead our support operations, ensuring customers receive outstanding service while driving…
£35,000 - £45,000 a year
Quick apply
5d
IT Manager
GreatFind Recruitment —Salisbury
The role offers a salary of up to £48,000 DOE, 26 days annual leave plus Bank Holidays, a generous pension, Health Cash Plan, Employee Assistance Programme, gym…
£44,000 - £48,000 a year
Quick apply
21h

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Help Desk Manager

Admit One -
Poole

Quick apply

Job details

Permanent | Full-time
£35,000 - £45,000 a year
5 days ago

Benefits

Free parking
Casual dress
Additional leave
Flexitime
Company events
On-site parking

Qualifications

Operations management
Stakeholder collaboration
IT team management
Stakeholder liaison
Incident queue management
IT service management
Ticket management
Performance management
Zendesk
Continuous improvement
Continuous improvement cycles oversight
Team management
Ticket management systems
Organisational skills
Employee performance appraisals
Major incident coordination
Customer support
Professional development mentoring
Customer interaction
Multidisciplinary collaboration
SaaS
Leadership
Communication skills
Operations leadership experience
Help desk

Full job description

About Us

At Admit One, we're passionate about delivering exceptional customer experiences through innovative software solutions. We're looking for an experienced and proactive Help Desk Manager to lead our support operations, ensuring customers receive outstanding service while driving efficiency, performance, and continuous improvement across our support function.

The Role

As Help Desk Manager, you will take ownership of the day-to-day operation of our support desk, ensuring tickets are prioritised effectively, service levels are consistently achieved, and customers receive timely resolutions to their issues.

You'll lead a team of support professionals, coordinate major incidents, monitor performance metrics, and work closely with Product, Development, Customer Success and Customer Engagement teams to drive service improvements. This is a hands-on management role where operational excellence and customer satisfaction are equally important.

Key Responsibilities:

Service Desk Management

Manage and oversee the daily operation of the help desk.
Monitor ticket queues and ensure efficient allocation of work.
Drive SLA achievement and maintain high service standards.
Identify and resolve bottlenecks impacting response and resolution times.
Ensure high-priority and customer-impacting issues are addressed promptly.

Team Leadership

Lead, coach and develop a team of Support Engineers and Specialists.
Conduct regular one-to-ones, performance reviews and objective setting.
Manage holiday approvals, capacity planning and team performance.
Support recruitment, onboarding and employee development.
Foster a high-performing, customer-focused culture.

Incident & Escalation Management

Act as the primary escalation point for support issues.
Lead major incident coordination and customer communications.
Work with internal teams to restore service quickly and minimise customer impact.
Conduct post-incident reviews and drive corrective actions.

Continuous Improvement

Analyse support performance metrics including ticket volumes, resolution times and SLA compliance.
Identify opportunities to improve processes, workflows and tooling.
Drive consistency across support operations and knowledge management.
Escalate recurring product issues and customer trends to relevant teams.

Cross-Functional Collaboration

Partner with Product, Development, QA and Customer Success teams.
Ensure customer feedback, feature requests and product issues are communicated effectively.
Support readiness for new product releases and customer onboarding initiatives.

About You

We're looking for someone who can combine leadership, organisation and customer focus to create an efficient and responsive support operation.

Essential Skills & Experience

Previous experience managing a help desk, service desk or customer support team.
Strong understanding of service management principles and SLA-driven environments.
Excellent organisational and prioritisation skills.
Strong communication and stakeholder management abilities.
Experience managing competing priorities in a fast-paced environment.
Experience with ticketing systems such as Jira Service Management, Zendesk, Freshdesk or similar.

Desirable

Experience within SaaS, software or technology businesses.
Knowledge of ITIL or service management best practices.
Experience driving operational improvements and service transformation initiatives.

What You'll Bring

A customer-first mindset.
Strong leadership and decision-making capability.
A passion for continuous improvement.
The ability to build strong relationships across teams.
A proactive and solutions-focused approach to problem-solving.

Why Join Us?

Opportunity to shape and improve a growing support function.
Work closely with senior leadership and cross-functional teams.
Make a direct impact on customer satisfaction and operational performance.
Collaborative and supportive team environment.
Career progression opportunities within a growing technology business.

Apply Now

If you're an experienced support leader looking for an opportunity to build, improve and lead a high-performing help desk operation, we'd love to hear from you.

Apply today with your CV and a brief cover letter explaining why you're the ideal candidate for this role.

Pay: £35,000.00-£45,000.00 per year

Benefits:

Additional leave
Casual dress
Company events
Flexitime
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

service desk engineer jobs in minstead, ham

Help Desk Manager

IT Manager

Reactive Engineer

CSS Field Service Engineer

Recruitment Consultant

IT Service Desk Analyst

Clinical Systems Engineer - IT Service Desk & Support

Hire Desk Controller

Mission Operations Engineer

CSS Field Service Engineer

Service Delivery Manager

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