Process analyst, eu central operations analytics Work, Jobs in Dunstable, Eng (with Salaries)

IT Support Analyst
Encore Global —Uxbridge
- £30,000 - £34,000 a year
- Full-time
- Analysis skills
- Employee assistance programme
- Employee discount
5d
People Data Analyst
RLDatix —Milton Keynes
- Hybrid work
- Microsoft Excel
- Employee assistance programme
Business Analyst
HMGCC —Milton Keynes
- £53,761 a year
- Overtime
- Remote
- Analysis skills
- Agile
- Communication skills
- Free parking
- Annual leave
Business Analyst
HMGCC (His Majestys Government Communications Centre) —Hanslope
- £53,761 a year
- Overtime
- Remote
- Analysis skills
- Presentation skills
- Agile
- Free parking
- Annual leave
Business Analyst
Expleo —Milton Keynes
- ERP systems
- Agile
- Financial services
Business Intelligence (BI) Analyst
Kodak Alaris —Hemel Hempstead
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Organisational skills
Quick apply
4d
Digital Analyst - Fixed Term
TUI —Luton
- Full-time
- SQL
- Analysis skills
- Agile
4d
Freelance Associate Business Analyst Trainer - day rate
Enterprise Analysts —Milton Keynes
- From £400 a day
- English
- Organisational skills
- In-person
Quick apply
11d
Implementation Analyst
Kinetic Software —Milton Keynes
- £32,000 a year
- Hybrid work
- Microsoft Office
- SQL
- Analysis skills
- Employee assistance programme
- Employee discount
Data Investigations Manager (Data & Analytics)
Equifax —London
- Full-time
- Team management
- Leadership
- Communication skills
- Sick pay
Internal Auditor and Risk Analyst
Soho House & Co. —Milton Keynes
- Hospitality
- Microsoft Office
- Analysis skills
- Employee discount
Quick apply
Security Operations Manager
NHBC —Milton Keynes
- £70,000 - £90,000 a year
- Hybrid work
- AI
- Communication skills
- Annual leave
- Employee discount
11d
Portfolio Analyst - FTC until July 2027
The Football Association —Wembley Stadium
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Organisational skills
- Annual leave
23h
Client Service Analyst I
FIS Global —Milton Keynes
- Full-time
- Presentation skills
- Travel
7d
Infrastructure Support Analyst
Sopra Steria —Hemel Hempstead
- £45,000 - £65,000 a year
- Analysis skills
- Continuous improvement
- In-person
- Annual leave
Import & Export Compliance Analyst (fix-term), Wotton
Azenta —Wotton Underwood
- Full-time
- Microsoft Excel
- Oracle
- ERP systems
Senior Business Analyst
Sopra Steria —Hemel Hempstead
- Up to £55,000 a year
- Hybrid work
- Travel
- Agile
- Business
- Annual leave
IT Business Analyst
Rehoboth Properties Limited —Milton Keynes
- £55,000 - £56,000 a year
- CRM software
- Computer Science
- Engineering
Quick apply
4d
Data Analyst
SDG Group —Milton Keynes
- Hybrid work
- Computer Science
- Data analysis skills
- SQL
Quick apply
Information Security Analyst
Kinetic Software —Milton Keynes
- £65,000 a year
- Hybrid work
- Azure
- AWS
- Organisational skills
- Employee assistance programme
- Employee discount

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process analyst, eu central operations analytics jobs near dunstable, eng

IT Support Analyst

Encore Global -
Uxbridge

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Job details

Full-time
£30,000 - £34,000 a year
5 days ago

Benefits

Employee assistance programme
Private medical insurance
Employee discount
Paid volunteer time
Referral programme
Sick pay

Qualifications

Technical troubleshooting
Desktop support
Customer service call handling
Operating systems
Inbound customer enquiry call handling
Software deployment
Incident queue management
GCSE
Ticket management
Microsoft Exchange
Adobe Creative Suite
Analysis skills
Service restoration
Computer hardware
Remote access software
Mobile device management
TeamViewer
Customer support
Customer interaction
Root cause analysis
Fault diagnosis and repair
Remote diagnostics
Intune
Mobile devices

Full job description

IT Support Analyst

Uxbridge, UK (UB8)

Salary: £30,000 to £34,000 (dependant on experience)

Company Benefits:

Private Healthcare after 12 months service
Employee supported volunteering
Enhanced family leave provisions
Perkbox and Employee assistance Programme
Company sick pay
Employee recognition scheme
Generous employee referral scheme
Clearly defined Career path (and all the important support along the way)
Access to state-of-the-art technology
Global presence and opportunities worldwide
Long Service Programme

Key Job Responsibilities

Customer Service/ IT Support

Monitoring of IT Support work queue and assignment of support calls.
Management of monitoring systems to respond to system alerts for incidents.
Deliver World Class Service - Successful resolution of Support incidents, service requests and tasks within agreed SLA and to a high-quality standard.
Provide support for end user support incidents, problem resolution and requests for assistance either via use of the telephone, remote control tools (i.e. TeamViewer, MS Teams etc.) or by face to face visits to the user’s desk for all Encore EMEA offices.
Value People - Deliver customer satisfaction through excellent customer service delivery skills and ensure good communication with all IT teams.
Timely escalation of issues affecting the day-to-day efficiency of the IT Support Team or multiple users within the business.
See the Bigger Picture - Operate in a well organised, efficient and professional manner when dealing with user support requests and liaising with users by telephone or at their desk.

Administration

Accurate and timely reporting and documentation.
Utilisation of correct Change and Problem Management procedures when applying changes to IT infrastructure.
Undertake project work or assignments as and when necessary.
Do the Right Thing - Ensure the integrity and security of enterprise data in accordance with business needs and industry best practices regarding privacy, security, and regulatory compliance.
Drive Results - Anticipate, mitigate, identify, troubleshoot and resolve hardware and software problems on computers. Escalate incidents as necessary.
Practice computer asset management, by guaranteeing all machines have the company standard asset management tools installed e.g., Fresh Desk configuration Management and that all processes and procedures are followed when machines are added and removed from the Encore domain.
Participate in the patching of all IT Support Operating Systems and hardware using the company standard tools.
Participate in the packaging and deployment of software using the company standard tools.
Antivirus Management and Deployment.
Develop, document, and maintain policies, procedures and associated training.

Disclaimer:

The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.

Job Qualifications

High School Diploma or GCSE equivalent required.
Experienced IT Support Analyst
An in depth understanding of desktop, applications & operating systems.
An in-depth knowledge of Windows, MacOS, Android and iOS operating systems.
Knowledge of managing Video Conferencing and Telephony software Mitel and Crestron.
Knowledge of Event production software such as Adobe Creative Suite running on Mac or Windows platform.
Accurate and conscientious with solid diagnostic and troubleshooting ability.
Highly developed technical analytical skills to determine the cause of technical problems and the resolution actions required.
Knowledge of the following technologies Printers, PC’s, Laptops, Smartphones, Network Wifi and Client VPN, Smart Room appliances (VC) and telephony.
Knowledge of Mobile Device Management tools e.g. Intune.
Working Knowledge of O365 platform tools related to end user support, Group Policy, AD and Exchange.
Good understanding of service management (ITIL).

Competencies

Responsiveness
Tech Savvy
Communicates Effectively
Action Oriented
Situational Adaptability
Strong customer service orientation
Ability to work autonomously
Self starter
Analytical and problem-solving
Attention to detail.

Apply Now

Refine Your Search

process analyst, eu central operations analytics jobs in dunstable, eng

IT Support Analyst

People Data Analyst

Business Analyst

Business Analyst

Business Analyst

Business Intelligence (BI) Analyst

Digital Analyst - Fixed Term

Freelance Associate Business Analyst Trainer - day rate

Implementation Analyst

Data Investigations Manager (Data & Analytics)

Internal Auditor and Risk Analyst

Security Operations Manager

Portfolio Analyst - FTC until July 2027

Client Service Analyst I

Infrastructure Support Analyst

Import & Export Compliance Analyst (fix-term), Wotton

Senior Business Analyst

IT Business Analyst

Data Analyst

Information Security Analyst

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