Information technology managers Work, Jobs in Aintree, Msy (with Salaries)

Head of Software Support
System C —Liverpool
- Full-time
- Continuous improvement
- IT
- AI
13d
Problem Lead
Places for People —Preston
- Analysis skills
- IT
- Employee discount
- Flexible schedule
13d
2nd Line Service Desk Team Leader
Capgemini —Manchester
- Hybrid work
- AWS
- Continuous improvement
- Mentoring
People Technology and Information Manager
Salford Council —Swinton
- £47,181 - £50,269 a year
- Hybrid work
- Management
- Leadership
- Annual leave
2d
IT Asset Management (ITAM) Lead
Places for People —Preston
- Management
- Organisational skills
- IT
- Employee discount
- Flexible schedule
13d
Telephony Manager
MCS Group —Burscough
- £35,000 - £40,000 a year
- Full-time
- In-person
- Communication skills
- Health & wellbeing programme
- Gym membership
Quick apply
Technical Operations Manager (Infrastructure)
Warburtons —Bolton
- Full-time
- Bakery
- IT
- Leadership
- Annual leave
- Employee discount
Head of IT Delivery
Matalan —Liverpool
- Full-time
- Hybrid work
- Employee discount
Quick apply
1d
IT Delivery Manager – Finance & Procurement
NewPrinces Group —Liverpool
- IT
- Communication skills
- Annual leave
2d
Incident Lead
Places for People —Preston
- Analysis skills
- IT
- Employee discount
- Flexible schedule
13d
Network Services Manager
University of Liverpool —Liverpool
- £61,759 - £75,917 a year
- Full-time
- Hybrid work
- Management
- University
- IT
3d
Change Lead
Places for People —Preston
- IT
- Employee discount
- Flexible schedule
13d
IT Service Change Manager
BAE Systems —Preston
- £50,000 a year
- IT
- Communication skills
15h
IT Project Manager
SunbeltRentals —Birchwood
- Hybrid work
- Azure
- PMP
- Salesforce
- Employee assistance programme
Quick apply
Helpdesk Manager
Hakim Group —Darwen
- Full-time
- Management
- Human resources
- Organisational skills
23h

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Head of Software Support

System C -
Liverpool

Apply Now

Job details

Full-time
13 days ago

Qualifications

Continuous improvement
IT
Application support
AI
Leadership
Communication skills

Full job description

Description

At System C, we build technology that helps health, social care, and education organisations deliver better outcomes. We are now looking for a Head of Software Support to lead our Support and Success function, ensuring our customers receive reliable, high-quality service every day.

About the role

This is a strategic level senior leadership role with responsibility for multiple support teams across healthcare, social care, education, and oncology systems. You will bring clarity, structure, and direction, ensuring consistent ways of working and a strong focus on customer experience. You will balance operational excellence with service strategy, owning performance against key metrics and leading improvements that have lasting impact.

What you will be doing

Lead multi-disciplinary support teams, building a culture of accountability, collaboration, and continuous improvement
Own service performance including SLAs, response and resolution times, customer satisfaction, and backlog health
Take responsibility for major incidents, ensuring timely resolution, clear communication, and measurable follow-up actions
Strengthen incident, problem, and change management processes
Work closely with Product, Engineering, and Customer Success to resolve issues and prevent recurrence
Drive improvements in knowledge management and self-service
Act as a senior point of escalation for customers and internal stakeholders
Use data and insight to identify trends, risks, and opportunities for improvement including those involving AI

What we are looking for

Proven leadership experience across software or application support teams
Strong understanding of IT service management principles
Experience managing complex incidents and customer environments
Confidence working with data, KPIs, and service reporting
Excellent communication and stakeholder management skills
A continuous improvement mindset and the ability to lead through change
Someone who can be part of a strong management team and contribute ideas

Experience in healthcare, social care, education, or other regulated sectors is highly beneficial.

Why join us

You will lead services that truly matter, supporting organisations that make a real difference to people's lives. This is an opportunity to shape strategy, develop talented teams, and deliver meaningful improvement in a fast-moving environment.

Apply today and help us deliver technology that improves lives.

Apply Now

Refine Your Search

information technology managers jobs in aintree, msy

Head of Software Support

Problem Lead

2nd Line Service Desk Team Leader

People Technology and Information Manager

IT Asset Management (ITAM) Lead

Telephony Manager

Technical Operations Manager (Infrastructure)

Head of IT Delivery

IT Delivery Manager – Finance & Procurement

Incident Lead

Network Services Manager

Change Lead

IT Service Change Manager

IT Project Manager

Helpdesk Manager

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