Head of operations (coo track) Work, Jobs in Tilbury, Eng (with Salaries)

Clinic Manager
Regents Park Aesthetics —London
- £55,000 a year
- Full-time
- Management
- Social media management
- Merchandising
- Store discount
- Work from home
Quick apply
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- Communication skills
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Deloitte —London
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Lane7- Operations —London
- Up to £140,000 a year
- Full-time
- Hospitality
- Bar
- Continuous improvement
- Referral programme
Quick apply
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OKX —London
- English
- Business development
- Bachelor's degree
Head of Property Delivery Operations
JLL —London
- Business development
- Continuous improvement
- Team management
Head of Property Delivery Operations
NAA-Jones Lang LaSalle Resources —London
- Full-time
- Business development
- Continuous improvement
- Team management
Quick apply
Head of AI Solutions, COO Technology - MD (C16)
Citi —London
- Master's degree
- Bachelor's degree
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Pallet —London
- £100,000 - £240,000 a year
- Remote
- Travel
- In-person
- Annual leave
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Zilch —London
- Full-time
- Hybrid work
- Management
- Continuous improvement
- AI
- Work from home
- Employee assistance programme
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Citi —London
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Operations Manager
Among Equals —London
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- Bachelor's degree
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Marex —London
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Clinic Manager

Regents Park Aesthetics
London

Quick apply

Job details

Permanent | Full-time
£55,000 a year

Benefits

Store discount
Work from home
Employee discount

Qualifications

Care record keeping
Cost management
Blogging
Record keeping
Customer communication
Customer relationship building
Management
Social media marketing
Clinical record keeping
Social media management
Client engagement
Coaching
Merchandising
Incident Reporting
Filing
Complaint handling
Cost control
Client relationship development
Microsoft Office
Performance management
Financial analysis
Compliance management
Budget planning
Continuous improvement
Care Quality Commission compliance oversight
Client services
Human resources
Performance analysis in finance
Recruiting
Employee performance appraisals
Ongoing financial performance monitoring
Customer interaction
Care Quality Commission standards
Financial management
Cash handling
Incident log maintenance
Promotional planning
Team motivation leadership
Communication skills
Facilities maintenance
Corporate regulatory compliance oversight
Rota coordination

Full job description

JOB OVERVIEW

We are seeking a highly organised and experienced Clinic Manager to oversee the daily operations of our London Marylebone and Berkhamsted-based medical aesthetics clinic. The successful candidate will have overall responsibility for the leadership, commercial performance, and compliance of the clinic. The role builds and motivates an effective team through rota planning, recruitment, coaching, and performance reviews, while driving treatment and retail sales, managing costs against KPIs, and supporting local marketing activity. Operationally, the Clinic Manager ensures full regulatory compliance (including CQC), accurate record-keeping in line with data protection requirements, and the upkeep of the clinic environments. Above all, the role champions a customer-focused culture that delivers high standards of service and lasting client relationships.

KEY DETAILS:

Attendance - Mon-Fri (09:00-17:30)
Working Hours - 40 hours per week
Pay - £55,000 per annum + commission
Location: London Marylebone clinic-based, with 1-day per week working from the Berkhamsted clinic (HP4 2DJ), and up to 1-day WFH per week.

KEY RESPONSIBILITIES

Management & Leadership

Provide active, consistent leadership to clinic staff, building an effective and motivated team
Plan staffing requirements and manage rotas to ensure optimum coverage
Participate in recruitment and deliver thorough inductions, including uploading and maintaining all essential documentation in the shared Dropbox folder
Ensure effective communication with staff, including holding and recording six-monthly team meetings
Coach staff on performance, carry out probationary reviews and annual appraisals, and foster a culture of learning and continuous improvement
Apply HR policies and procedures fairly and consistently, liaising with the Group Head of People as required

Commercial & Financial

Review and analyse clinic financial performance against KPIs, discussing at monthly meetings with the COO
Manage costs and overheads in line with financial targets
Promote treatment and retail sales, including two blogs and two targeted newsletter campaigns per month
Liaise with the Social Media Manager on promotion and marketing planning, and review quarterly social media reports from Cosmetic PR
Plan and implement stock control, retail merchandising, and clinic layout to maximise sales, customer satisfaction, and image
Manage cash and payment systems in accordance with company procedures, prioritising staff and client safety

Operational Efficiency & Compliance

Visit the Berkhamsted clinic monthly in person and support the Clinic Coordinator virtually, including at least one planned weekly call
Continually review administration and operational procedures to improve efficiency and effectiveness
Liaise with Aesthetic Response and review monthly call reports
Ensure full compliance with internal and external regulatory standards, including CQC
Maintain client records, complaints, and clinical incident logs in accordance with the Data Protection Act, recorded in the shared Dropbox folder
Manage the upkeep and condition of all fixtures, furnishings, and equipment

Customer Service

Develop and maintain a customer-focused culture that delivers high standards of service and long-term client relationships
Provide support and reassurance to clients to ensure they fully understand their purchase decisions
Maintain a high profile within the clinic, leading by example and building strong relationships
Report and manage all client complaints in line with company protocol

SKILLS, KNOWLEDGE & EXPERIENCE

5+ years of proven experience managing a clinic, salon, spa, or similar customer-facing operation, including leading and developing a team through recruitment, coaching, and performance management
Experience working in a CQC-registered environment, with a good understanding of CQC requirements and regulatory compliance
Commercially astute, with a track record of delivering against sales and financial targets, interpreting KPIs, and managing costs and budgets
Excellent interpersonal and communication skills, confident handling clients, complaints, and difficult conversations professionally
Working knowledge of data protection (UK GDPR) as it applies to client records, plus HR fundamentals including inductions, appraisals, and fair application of policies
Highly organised and IT competent (booking systems, Dropbox, Microsoft Office), able to work autonomously and support marketing activity such as blogs, newsletters, and social media
Experience in medical aesthetics, dermatology, or premium skincare, and supporting a second site remotely

Pay: £55,000.00 per year

Benefits:

Employee discount
Store discount

Ability to commute/relocate:

London W1G 8GE: reliably commute or plan to relocate before starting work (required)

Experience:

clinic management: 5 years (required)

Work authorisation:

United Kingdom (required)

Willingness to travel:

25% (required)

Work Location: In person

Quick apply

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