Housing customer experience manager Work, Jobs in Beaulieu, Ham (with Salaries)

Resident Experience Associate
CompassRock International —Southampton
- £27,000 - £30,000 a year
- Weekend availability
- Microsoft Outlook
- Customer service
- Computer literacy
- Annual leave
- Sick pay
Quick apply
Over 55's Housing - Complex Manager
Clarion Housing Group —Southampton
- £25,179 - £32,203 a year
- Part-time
- Customer service
- Travel
- IT
Deputy Housing and Homelessness Manager
Eastleigh Borough Council —Eastleigh
- £50,782 a year
- Full-time
- Supervising experience
- Organisational skills
- Leadership
- Annual leave
- Employee discount
Employment Advisor
Get Set UK 1 —Havant
- £26,500 - £29,000 a year
- Remote
- Business development
- IT
- Communication skills
- Annual leave
Quick apply
14d
Empty Homes Maintenance Scheduler
New Forest District Council —Lyndhurst
- £27,939 - £30,372 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Contact Centre Director
Churchill Retirement PLC —Ringwood
- Full-time
- Customer service
- Continuous improvement
- Leadership
Repairs Supervisor
New Forest District Council —Lyndhurst
- £40,174 - £44,472 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
10d
Resident Liaison Officer - Social Housing
Aaron Services —Havant
- £27,976 a year
- Full-time
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
2d
Employment Adviser - Southampton
Palladium Group, Inc. —Southampton
- £27,976 - £29,000 a year
- Customer service
- Travel
- Organisational skills
8d
House Manager
Abbeyfield Wessex Society —Wimborne
- £16.66 an hour
- Weekend availability
- Microsoft Word
- Management
- Customer service
Quick apply
Healthy Homes Damp & Mould Senior Operations Manager
Abri —Eastleigh
- Up to £69,000 a year
- Full-time
8d
Local Housing Manager
Portsmouth City Council —Portsmouth
- £42,838 - £47,181 a year
2d
Senior Practitoner
Advance Housing and Support Ltd —Southampton
- £29,769.39 a year
- Weekend availability
- Management
- IT
- Communication skills
- Annual leave
- Employee assistance programme
3d
Headhunter (Talent Acquisition)
OneDome —Bournemouth
- £35,000 a year
- Full-time
- AI
- Communication skills
Quick apply
Deputy Manager
Anchor —Southampton
- £40,500 a year
- Employee discount
3d
Registered Support Manager
Advance Housing and Support Ltd —Alverstoke
- £42,176.96 - £44,176.96 a year
- Weekend availability
- Management
- Business development
- Driving
- Annual leave
- Employee assistance programme
3d
Business Engagement and Service Improvement Manager
Abri —Eastleigh
- Up to £58,432 a year
- Full-time
- Project management
- Continuous improvement
- Leadership
11h
Site Manager
Sureserve —Winchester
- Up to £42,500 a year
- IT
- Construction experience
Quick apply
Money Adviser
Portsmouth City Council —Portsmouth
- £32,061 - £36,363 a year
- Microsoft Excel
- Microsoft Outlook
- Communication skills
4d
Project Delivery Manager
The Guinness Partnership —Havant
- £53,433 a year
- Full-time
- Customer service
- Project management
- Construction experience
4d

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Resident Experience Associate

CompassRock International
Southampton

Quick apply

Job details

Permanent
£27,000 - £30,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Private medical insurance
Sick pay

Qualifications

Microsoft Outlook
Customer service
Computer literacy
Microsoft Office
Bachelor's degree
Business
Communication skills

Full job description

Role Summary:

We are seeking a motivated Resident Experience Associate to join our team at Vantage Tower, one of our high-end Build-to-Rent (BTR) properties in Southampton. The successful candidate will be integral to daily property operations, focusing on resident relations and property management activities. This highly visible role will involve regular interaction with residents, prospective tenants, and visitors, helping ensure the highest levels of resident satisfaction and engagement. Reporting to the Assistant Property Manager, the Resident Experience Associate will assist in managing the property, coordinating contractors, and supporting operational growth.

Company Overview:

CompassRock provides asset and property management services to the rental housing sector. Originally founded in the U.S., the company has expanded to the UK and is rapidly growing its portfolio of Build-to-Rent (BTR) assets across England and Europe. Backed by private equity, CompassRock is in an exciting growth phase, actively acquiring and developing new assets at a fast pace. With an entrepreneurial and innovative culture embedded in its DNA, the company values the dynamic, forward-thinking individuals it employs. As CompassRock continues to expand, there will be abundant opportunities for career advancement and professional development.

Key Responsibilities:

Operational Activities:

Property Oversight: Ensure the property is maintained as a safe, attractive environment for residents
Project Management: Assist the Assistant Property Manager with managing projects, overseeing outsourced services for building maintenance, and ensuring timely, high-quality completion of tasks
Procurement: Collaborate with the procurement team to ensure adequate stock of goods and services for smooth property operations
Inspections: Conduct inventories, move-in and move-out inspections, documenting property conditions.

Customer Service & Resident Relations:

Policy and Standards Adherence: Uphold the company’s customer service standards to deliver high-quality service and resident satisfaction
Issue Resolution: Address resident complaints, escalating issues to the Assistant Property Manager when necessary
Resident Engagement Initiatives: Support the planning and execution of community-building activities that foster positive resident relations and engagement
Resident Support: Provide residents with appropriate information throughout the tenancy lifespan, including providing renewal information, ensuring legal requirements are met and answering any questions that might occur during the tenancy lifespan
Relationship Building: Cultivate strong relationships with residents, ensuring professional and prompt communication. Regularly engage with residents and prospective tenants to build strong rapport and trust.

Leasing Support:

Leasing Support: Assist the Leasing team with enquiries and viewings
Enquiries: To qualify and register enquiries and to book viewing appointments at our properties
Viewings: Conduct informative and engaging viewings to prospective tenants being well-equipped to answer any questions regarding the property.

Administrative Support:

Administrative Tasks: Assist the Assistant Property Manager with general administrative duties
Report Preparation: Help prepare property management reports and maintain accurate records of tenant correspondence.

Targets and KPIs:

Work diligently to meet specified targets and Key Performance Indicators (KPIs) set by the management team.

Skills:

Communication skills: Both written and verbal, for interacting with residents, staff, and external stakeholders (essential)
Problem-Solving: Strong abilities in addressing resident disputes (essential)
Customer Service: Demonstrated experience in delivering exceptional customer service (essential)
Computer Literacy: While training on our property management systems will be provided, we require that the applicant be proficient with Microsoft Office and Outlook and have an aptitude for learning new software (essential)
Knowledge of Property Law: Familiarity with local building regulations and property licensing (desired).

Personal Qualities:

Attention to detail: Demonstrated focus on quality and compliance in previous work or education (desired)
Proactive and initiative-driven: Able to foresee potential issues and address them before they escalate (desired)
Flexibility: Ability to adapt to changing circumstances, particularly in a fast-paced property environment (desired)
Positive, 'can-do' attitude: Critical in managing teams and delivering top service to residents (essential).

Person Specifications:

Qualifications: Bachelor’s degree in business administration, or a related field (desired)
Professional certifications such as: a) ARLA membership; b)The Property Institute (TPI) or IRPM Membership (desired).

Remuneration / Bonuses / Benefits

Base salary: £27,000 to £30,000
Bonus: Discretionary Bonus Scheme
Benefits: 25 days of annual leave + Bank Holiday; Private health insurance; Nest Pension Scheme; Cycle to Work Scheme; Company Sick Pay.

Working Hours:

5-day working week (40 hours) including weekend work (Saturday and Sunday) with 2 days off working on a rota basis; shifts could be: 8am to 5pm; 9am to 6pm; 10am to 7pm. Reduced hours for weekend work.

Location:

This position is required to work on site.

Equal Opportunities Statement

We are an Equal Opportunities Employer, committed to creating an inclusive, diverse, and equitable workplace. We provide equal opportunities for everyone and offer reasonable adjustments to ensure all candidates have a fair chance during the recruitment process.

Company Overview

CompassRock provides asset and property management services to the rental housing sectors. Originally founded in the U.S., the company has expanded to the UK and is rapidly growing its portfolio of Build-to-Rent (BTR) assets across the UK and Ireland. Backed by private equity, CompassRock is in an exciting growth phase, actively acquiring and developing new assets at a fast pace. With an entrepreneurial and innovative culture embedded in its DNA, we value the dynamic, forward-thinking individuals it employs.

Pay: £27,000.00-£30,000.00 per year

Quick apply

Refine Your Search

housing customer experience manager jobs in beaulieu, ham

Resident Experience Associate

Over 55's Housing - Complex Manager

Deputy Housing and Homelessness Manager

Employment Advisor

Empty Homes Maintenance Scheduler

Contact Centre Director

Repairs Supervisor

Resident Liaison Officer - Social Housing

Employment Adviser - Southampton

House Manager

Healthy Homes Damp & Mould Senior Operations Manager

Local Housing Manager

Senior Practitoner

Headhunter (Talent Acquisition)

Deputy Manager

Registered Support Manager

Business Engagement and Service Improvement Manager

Site Manager

Money Adviser

Project Delivery Manager

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