Senior fellow Work, Jobs in Wickwar, Gls (with Salaries)

Customer Success and Retention Director (SaaS)
Contracts Advance —Bath
- £80,000 - £100,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Contracts
- In-person
Quick apply
Associate Civil Engineer
Richard Jackson Ltd —Warmley
- £60,000 - £75,000 a year
- Full-time
- Civil engineering
- Engineering
- Business development
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7d
Trustee Treasurer - Volunteer
North and West Gloucestershire Citizens Advice —Gloucester
- IT
- Financial services
- Communication skills
Quick apply
Senior Building Surveyor
AECOM —Bristol
- Full-time
- Hybrid work
- AutoCAD
- Project management
- Travel
Lead Risk Practitioner
Nuclear Restoration Services —Berkeley
- £61,016 - £70,277 a year
- Mentoring
- Leadership
- Communication skills
Senior Software Test Engineer
Rowden —Bristol
- £55,000 - £75,000 a year
- Full-time
- Hybrid work
- Travel
- Mentoring
- Scripting
Quick apply
Site Manager
Integral UK —Bristol
- Overtime
- Microsoft Office
- Construction experience
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Security Architecture Consultant
Leonardo UK Ltd —Bristol
- £44,171 - £63,000 a year
- Full-time
- Hybrid work
- Azure
- AWS
- Mentoring
- Flexible schedule
- Referral programme
Senior Clinical Fellow in Neurology
Bristol NHS Foundation Trust (BFT) —Bristol
- £67,325 - £76,582 a year
- Full-time
- Patient care
8h
Senior Manufacturing Engineer
Enersys —Newport
- AutoCAD
- Microsoft Excel
- Engineering
Research Technician
University of Bristol —Clifton
- £28,778 - £32,080 a year
- Full-time
- Microsoft Powerpoint
- Laboratory experience
- Organisational skills
PCN Clinical Pharmacist
Severnvale Primary Care Network —Thornbury
- £44,000.00 - £47,828.04 a year
- Part-time
- Patient care
- Budgeting
- In-person
Quick apply
14d
Senior Software Engineer (AIX)
OVO Energy —Bristol
- £58,000 - £85,000 a year
- Hybrid work
- DevOps
- AWS
- Mentoring
- Work from home
- Employee discount
Quick apply
Food & Beverage Supervisor
The Old Bell Hotel —Malmesbury
- £30,000 a year
- Full-time
- Hospitality
- Hotel
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
Senior Motor Drives Engineer
Dyson —Malmesbury
- Doctoral degree
- Engineering
- Analysis skills
9d
Audit and Risk Committee Chair (Non-Executive Director)
Alliance Homes Group —Bristol
- £11,000 a year
- Full-time
2d
Graduate Motor Drives Engineer (Research and Development)
Dyson —Malmesbury
- Engineering
- Analysis skills
- Time management
Research Manager (Data)
University of Bristol —Clifton
- £43,482 - £50,253 a year
- Full-time
- Hybrid work
- Organisational skills
- School
13h
Head Chef
The Bird, Bath and Dukes Hotel, Bath —Bath
- Full-time
- Cooking
- Hotel
- Training & development
- Free parking
- Employee discount
Quick apply
People Generalist - 12-month Fixed-Term Contract (Maternity Cover)
Future Publishing —Bath
- £26,500 - £32,000 a year
- Hybrid work
- Organisational skills
- Contracts
- Referral programme
Quick apply
2d

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Customer Success and Retention Director (SaaS)

Contracts Advance -
Bath

Quick apply

Job details

Full-time
£80,000 - £100,000 a year

Benefits

Cycle to work scheme
Company pension
Private medical insurance

Qualifications

Procurement
Business processes
Analysis skills
Contracts
Account management
Leadership
Communication skills

Full job description

Job Title: Customer Success and Retention Director
Salary: Circa £80,000 - £100,000 + discretionary bonus + commission + benefits
OTE: £110,000 - £120,000
Location: Bath - hybrid, 2-3 days per week in office

Join one of the UK's leading Public Sector Procurement SaaS businesses in an Executive leadership role with ownership of customer success and retention.

At Contracts Advance, we're helping organisations across the UK find and win public sector contracts. Since 2008, we've grown into a thriving SaaS business, with more than 3,000 organisations using our software and services to discover and secure contracts.

With circa 35% year-on-year growth for the past five years, ambitious plans and a team of talented, driven individuals, we're creating an environment where people can build meaningful careers, make a genuine impact and grow with the business.

Your Impact:

As a Customer Success and Retention Director at Contracts Advance, you'll take full ownership of the end-to-end performance of our Customer Success and Retention department, with accountability for retention, renewals revenue, customer engagement, usage performance and the operational delivery of the CA customer journey.

Reporting to the Board and operating as part of the Executive Management Team, you'll work closely with fellow Directors, Product, Technology, Sales and Marketing, Finance and business support functions to strengthen the customer experience, improve retention and support the wider growth ambitions of the business.

If you're motivated by leading teams, improving customer outcomes and driving recurring revenue performance in a fast-growth SaaS environment, this is an exciting time to join us.

Day to day you will:

Own and deliver retention and usage targets, including Gross Renewal Rate (GRR), Net Renewal Rate (NRR) and application usage performance.
Lead the Customer Success and Retention department, ensuring the team delivers a consistent, high-quality customer journey from handover through to renewal and long-term growth.
Take accountability for renewals revenue performance, forecasting, reporting and customer health insight.
Drive strong account management, renewals processes, CRM hygiene, governance and operational discipline across the department.
Lead, coach and develop Customer Success Account Managers, strengthening leadership capability, performance management, capacity planning and succession.
Oversee key strategic accounts, supporting retention, advocacy and long-term customer value.
Analyse customer, usage and performance data to identify trends, risks and opportunities to improve retention across all customer types.
Work closely with Product, Technology, the Executive Team to influence the Product Roadmap, strengthen the value-add proposition and ensure the Contracts Advance platform remains market-leading.
Use wider service lines, advisory insight and customer feedback to enhance the customer proposition and create additional value for customers.
Manage people-related matters where required, working closely with HR to support effective leadership, performance management and team development.
Contribute fully at Executive Team level, providing clear reporting, risk updates and progress insight to the Board.

Essential Experience:

Proven experience leading account management and retention-led teams at a senior level, ideally within a SaaS environment.
Developing departmental strategies to compliment the overall business strategy
Exposure to Product, data or technical teams.
Strong track record of delivering retention and revenue targets.
Commercially astute, with strong analytical, forecasting and reporting capability.
Excellent leadership, communication and stakeholder management skills.
Experience driving process improvement, governance and operational efficiency.
Ability to lead cross-functional teams and manage reporting structures.
Demonstrable experience using wider service lines to drive a stronger value-add proposition.

Desirable Experience:

Experience bidding for and winning public sector work, with a strong understanding of public sector procurement processes.

Life at Contracts Advance:

As well as the opportunity to shape a significant part of the business, you'll be joining an ambitious, growing and market-leading organisation where your leadership will directly influence customer outcomes, team performance and the next phase of CA’s growth.

Hybrid working
25 days holiday plus bank holidays
Extra day off to celebrate your birthday
Annual Executive Discretionary Bonus
Commission and bonus structure linked to monthly team performance against GRR, NRR and application usage targets
NEST pension scheme
Private Healthcare through Aviva
Cycle to work scheme
Bi-annual company strategy and social days at The Ivy
Company Christmas Celebrations
Giving back to our local community through our charity partnership with Mind Bath

Sound Like Your Next Challenge?

If you're an experienced customer success and retention leader who wants to be part of the Executive Management team, take ownership of a high-impact function, build scalable ways of working and help shape the future of a growing SaaS business, we'd love to hear from you.

Recruitment Statement

Contracts Advance is an equal opportunities employer and is committed to meeting its responsibilities under the Equality Act 2010. We value the diverse experiences, perspectives and talents that every individual brings to our business and are committed to creating an inclusive workplace where everyone feels respected, supported and able to thrive. We welcome applications from all backgrounds and will ensure that all candidates are treated fairly throughout the recruitment process.

Pay: £80,000.00-£100,000.00 per year

Work Location: Hybrid remote in Bath (Somerset)

Quick apply

Refine Your Search

senior fellow jobs in wickwar, gls

Customer Success and Retention Director (SaaS)

Associate Civil Engineer

Trustee Treasurer - Volunteer

Senior Building Surveyor

Lead Risk Practitioner

Senior Software Test Engineer

Site Manager

Security Architecture Consultant

Senior Clinical Fellow in Neurology

Senior Manufacturing Engineer

Research Technician

PCN Clinical Pharmacist

Senior Software Engineer (AIX)

Food & Beverage Supervisor

Senior Motor Drives Engineer

Audit and Risk Committee Chair (Non-Executive Director)

Graduate Motor Drives Engineer (Research and Development)

Research Manager (Data)

Head Chef

People Generalist - 12-month Fixed-Term Contract (Maternity Cover)

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