Staff software engineer store operations Work, Jobs (with Salaries)

Store Technology Engineer
Mountain Warehouse —London
- Full-time
- Hybrid work
- Sales
- Travel
- Computer networking
- Employee discount
Quick apply
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- Computer Science
- Engineering
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- Free parking
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Engineering Delivery Manager - Typhoon
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HM Revenue and Customs —Leeds
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Mechanical Maintenance Engineer
Carrs Billington Agriculture —Lancaster
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Project Manager - Hardware
TBG Solutions Ltd —Barlborough
- Up to £50,000 a year
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Quick apply
Mobile Phone Technician
CrC (London) Limited with Assurant —Colchester
- From £24,800 a year
- Overtime
- Hybrid work
- Schematics
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- COVID-19 protective measures
- Employee discount
Quick apply
2d
Key Holder Sales Assistant
Musto Ltd —Portsmouth
- £12.91 an hour
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Naturecan —Stockport
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Assistant Store Manager
Musto Ltd —Portsmouth
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Senior Technician: Geotechnical & Water
University of Sheffield —Sheffield
- £32,080 - £39,906 a year
- Full-time
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Senior Technician: CNC
University of Sheffield —Sheffield
- £32,080 - £39,906 a year
- Full-time
- Hybrid work
- School
- Time management
- Annual leave
- Employee discount
10d

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Store Technology Engineer

Mountain Warehouse -
London

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Job details

Permanent | Full-time

Benefits

Company pension
Employee discount

Qualifications

Driving Licence
Sales
ITIL
IT support
Computer networking
Communication skills

Full job description

Description

The Store Technology Engineer is a hands-on technical role responsible for supporting the effective, secure, and reliable operation of store technology across the Mountain Warehouse retail estate. The role ensures that technology enables stores to trade efficiently, colleagues can perform their roles effectively, and customer experience is protected during trading hours.

Working closely with the Store Technology Team Lead and Store Technology Manager, the Store Technology Engineer provides technical support and delivery across store technology services in a fast-paced retail environment.

Key Responsibilities

Store Technology Operations

Provide technical support for store technology projects, service requests, and BAU tasks, taking ownership of assigned project activities and supporting delivery through to implementation and completion
Support the availability and performance of store systems, devices, and infrastructure
Assist with incidents impacting sales, stock management, or customer experience, ensuring these are progressed and resolved efficiently
Support new store openings, refits, closures, and major change activity from a technology perspective, including planning, coordination, and delivery of project tasks to agreed timelines
Collaborate with Service Desk, Delivery, and Core Operations teams to ensure effective store support
Ability to travel for store openings when required.

Hardware & Software Support

Undertake BAU hardware replacements and upgrades
Build, configure, test, and deploy store technology equipment in line with standards for both BAU and project delivery activity, ensuring readiness for rollout and implementation
Support handheld device and endpoint setup
Assist with maintaining store technology standards across the estate (EPOS devices, peripherals, printers, scanners, etc.)
Support software installation, configuration, and troubleshooting where required

Asset, Inventory & Records

Maintain accurate records of hardware assets, locations, and lifecycle status
Assist with tracking and reconciling handheld devices and endpoint status across the store estate
Support stock control for store technology equipment and spares
Raise and progress procurement requests in line with process (where applicable)

Process, Documentation & Compliance

Follow agreed store technology procedures, processes, and standards
Contribute to documentation updates by highlighting gaps, inaccuracies, or improvements, particularly where these support project delivery, implementation readiness, and smoother rollout activity
Support audits, reviews, and governance activity related to store technology operations
Ensure work is completed in line with security, compliance, and operational requirements

Stakeholder Support & Communication

Provide clear and timely updates to stakeholders (store teams, technology colleagues, suppliers) on support activity, project progress, key milestones, and implementation status
Communicate in a customer-focused way with store colleagues, keeping impact on trading in mind
Work with third-party suppliers to support store technology issue resolution when required

We would like to meet someone who is

Essential

Proven experience in an IT support or store technology role within a retail or multi-site environment
Knowledge of simple networking configuration and installation
Hands-on experience supporting store systems such as EPOS, handheld devices, and peripherals
Experience working with endpoint management, asset tracking, and ticketing systems
Understanding of IT support/service delivery in trading-critical environments
Strong communication skills, with the ability to support non-technical stakeholders
Ability to prioritise effectively under pressure
Full UK driving licence and willingness to travel regularly between stores, office locations, and other sites as required

Desirable

Experience supporting large or complex retail estates
Knowledge of ITIL or service management frameworks
Experience working closely with Service Desk or field-based support teams
Relevant technical certifications (e.g. Microsoft, CompTIA, ITIL)

Personal Attributes

Strong customer and store-focused mindset
Calm, resilient, and solutions-oriented under pressure
Well organised with strong attention to detail
Collaborative team player
Proactive and willing to learn and improve

What Success Looks Like

Store technology issues are resolved efficiently with minimal disruption to trading
Reliable availability of store technology across the estate
Accurate asset tracking and device records
Positive feedback from store teams and technology colleagues
Consistent adherence to store technology processes and standards

Benefits

Competitive salary and benefits package
Hybrid working, 3 days in London based office & 2 working from home
Holiday allowance
50% staff discount & 25% for family and friends
Pension scheme

About Mountain Warehouse

At Mountain Warehouse, we’re passionate about helping our customers enjoy the great outdoors. With a focus on sustainability, we design quality products that are made for adventure and built to last, whether it’s for hiking, running, skiing, or just exploring closer to home. As a team, we’re united by our passion for the outdoors, our commitment to exceptional customer service, and our belief in working together to achieve great things.

We value individuality and teamwork, believe diversity drives innovation and success, and are committed to building an inclusive and supportive workplace where everyone feels valued and empowered. Whether you’re creating an exceptional in-store experience, driving innovation behind the scenes, or shaping the future of our brand, every role plays a part in bringing Mountain Warehouse to life. If you’re excited about adventure, retail, and making a difference, we’d love to hear from you!

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