About the Role
We are looking for a curious, practical and enthusiastic recent graduate to join our Business Systems team.
You will help colleagues across the company use a wide range of business applications effectively, investigate problems, keep users informed and contribute to improvements that make day-to-day work easier and enhance the customer experience.
This role would suit someone who enjoys understanding how organisations work, asking thoughtful questions and solving problems. You do not need to join us as a technical expert. Through training, coaching and hands-on experience, you will develop valuable skills in business systems, application support and business analysis.
Key Responsibilities
- Provide friendly first-line support to colleagues using the company’s business applications, responding to questions and service requests through the agreed support process.
- Investigate incidents methodically, reproduce problems where possible, identify likely causes and resolve straightforward issues within your level of training and access.
- Triage and prioritise requests, keep users updated and escalate complex, urgent or security-sensitive issues to the appropriate colleague or external software supplier.
- Support a varied application portfolio, which will include CRM, ecommerce and order-management systems, customer service, payments, marketing, finance, reporting, HR and workplace productivity tools.
- Create, amend and remove user accounts and permissions in line with approved access-control and data-protection procedures.
- Maintain accurate notes and records of solutions, system changes and known issues, helping the team identify and address recurring problems.
- Help maintain user guides, process maps, standard operating procedures, FAQs and training materials.
- Show users how to complete tasks effectively and assist with short demonstrations or training sessions.
- Gather and document clear business requirements for small changes, reports and system enhancements.
- Assist with system configuration, testing and user acceptance testing for upgrades, fixes and new functionality.
- Carry out routine data checks and help improve data quality, reporting accuracy and system housekeeping.
- Work with teams across the business and with third-party suppliers to coordinate fixes and improvements.
- Identify patterns in support requests and suggest practical ways to improve systems, processes and the customer or colleague experience.
- Follow change-management, information-security, privacy and business-continuity procedures, escalating concerns promptly where required.
Role Requirements
- A recent degree in a relevant subject.
- A genuine interest in how technology supports customers, colleagues and business performance.
- Logical and structured problem-solving skills, with the patience to investigate issues thoroughly.
- Clear written and verbal communication skills, including the ability to explain unfamiliar topics in plain language.
- A helpful, customer-focused approach and confidence working with colleagues across different teams and roles.
- Strong organisational skills, attention to detail and the ability to manage several requests without losing track of commitments.
- Confidence using Microsoft 365 or comparable workplace tools, particularly Excel.
- A willingness to learn unfamiliar systems, accept feedback and take ownership within appropriate boundaries.
- An understanding of the importance of protecting personal, customer and commercially sensitive information.
Personal Qualities
We are looking for someone who will:
- Be approachable, patient and respectful, recognising that users may be under pressure when they ask for help.
- Ask questions, confirm facts and avoid making assumptions.
- Balance urgency with appropriate controls and careful handling of customer and company data.
- Take ownership of progress while recognising when to seek help or escalate.
- Work collaboratively in a small company where priorities may change and responsibilities can overlap.
- Focus on practical business outcomes rather than technology for its own sake.
About The Folio Society
The Folio Society is an employee-owned, independent publisher that has been creating exceptional books since 1947.
Based in the heart of Shad Thames, London, we combine outstanding design, craftsmanship and storytelling with a modern direct-to-consumer business serving readers around the world.
Everything we do is driven by quality, attention to detail and a passion for delivering an exceptional customer experience.
As an employee-owned company, everyone has a stake in our success. We value collaboration, accountability, curiosity and people who are willing to take ownership and make a positive contribution.
Why Join Us?
This is an opportunity to develop your career within a small, collaborative Business Systems team, gaining hands-on experience across ERP, ecommerce, customer, finance and marketing platforms.
You will work closely with colleagues throughout the business, build a broad understanding of how our systems and processes fit together, and contribute to practical improvements from an early stage.
As an employee-owned business, everyone plays a part in our success. We are looking for someone who enjoys taking ownership, working collaboratively and continuously improving the systems that support our people and customers.
If you are curious, commercially minded and enjoy solving problems, you will find plenty of opportunities to develop and make a meaningful impact.
What We Offer
- 25 days’ holiday plus bank holidays.
- The option to purchase additional holiday.
- Hybrid working, with three days per week in our office near Tower Bridge, London.
- Staff discount.
- Healthcare plan.
- Annual profit share through our Employee Ownership Trust.
Pay: £30,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Employee discount
- Employee mentoring programme
- Enhanced maternity leave
- Life insurance
- On-site gym
- Private medical insurance
- Profit sharing
- Sick pay
Work Location: Hybrid remote in London SE1 2NQ
