Customer care specialist Work, Jobs in Bootle, Msy (with Salaries)

Customer Care Specialist
The Granite Group —Liverpool
- Up to £28,459 a year
- Full-time
- Hybrid work
- Computer literacy
- Organisational skills
- Flexible schedule
Quick apply
12d
Dental Nurse (37980) -
Bupa Dental Care —Crosby
- Part-time
- Patient care
- Communication skills
- Employee assistance programme
- Employee discount
2d
HR Services Administrator
The Walton Centre NHS Foundation Trust —Fazakerley
- £28,392 - £31,157 a year
- Full-time
- Recruiting
- Contracts
6d
Customer Service Advisor
Proximo Holdings Limited —Chester
- £27,500 a year
- Full-time
- Hybrid work
Quick apply
Security Guard Days
Evri —Warrington
- £28,129.92 a year
- 12 hour shift
9d
Claims Account Manager
Proximo Holdings Limited —Chester
- £26,000 a year
- Full-time
- Hybrid work
- Communication skills
- Time management
- Referral programme
Quick apply
Access to Information Officer
Liverpool University Hospitals NHS Foundation Trust —Liverpool
- £32,073 - £39,043 a year
- Full-time
- Microsoft Office
- Databases
- Analysis skills
13d
Dental Nurse (37297) -
Bupa Dental Care —West Derby
- Patient care
- Employee assistance programme
- Employee discount
2d
Animal Care Assistant
Movement Referrals: Independent Veterinary Specialists —Runcorn
- From £28,000 a year
- Full-time
- Vital signs
- Maintenance
- Cleaning
- Free parking
- Annual leave
Quick apply
12d
Weekend Customer Service Advisor
Places for People —Preston
- £9,726 a month
- Overtime
- Hybrid work
- Free parking
- Annual leave
10d
Security Guard Days
Hermes Europe —Warrington
- £12.71 an hour
- 12 hour shift
9d
Bank Porter
Spire Healthcare —Wirral
- Part-time
- Driving
- Organisational skills
- Communication skills
- Free parking
- Annual leave
5d
Katra Fragrance & Lifestyle Ltd
PatchMaker Business Services Ltd —Liverpool
- £2,250 - £3,200 a month
- Full-time
- CRM software
- Computer literacy
- Data entry
- Free parking
- Health & wellbeing programme
Quick apply
Dental Nurse (37908) -
Bupa Dental Care —West Derby
- Full-time
- Patient care
- Communication skills
- Employee assistance programme
- Employee discount
2d
Sales - Sales Advisor - UK
New Look —Liverpool
- Part-time
- Customer service
Relief Security Officer
Pinnacle Group —Bootle
- £13.64 an hour
- Weekend availability
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
2d
Production Supervisor
Crozier Campers —Preston
- £35,000 - £40,000 a year
- Full-time
- Continuous improvement
- Quality control
- Organisational skills
- Free parking
Quick apply
6d
Warehouse Operative Nights
Evri —Winwick
- £13.70 - £20.55 an hour
- Overtime
- Annual leave
Administrator
Mersey Care NHS Foundation Trust —Widnes
- £25,760 - £27,476 a year
- Part-time
- Management
- Data entry
- Organisational skills
2d
Oral Care Consultant
IQVIA —Liverpool
- Full-time
- Customer service
- Computer skills
- Annual leave
- Employee discount

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Customer Care Specialist

The Granite Group -
Liverpool

Quick apply

Job details

Full-time
Up to £28,459 a year
12 days ago

Benefits

Flexible schedule

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Internal department liaison
Accounts Receivable Credit Control
Organisational skills
Customer support
Customer interaction
Root cause analysis

Full job description

Looking for a new challenge? Do you have a passion for delivering exceptional service and good outcomes for customers? Are you compassionate, empathetic and an outstanding communicator?
We are looking for the very best people with the skills and experience required to help us meet our goals.
Do you have a hunger for taking your career to the next level?
If so, we have several roles available and one of those could be yours!

Role: Customer Care Specialist
Location: Liverpool City Centre on a Hybrid working basis
Working Hours: Monday to Friday 9:00am to 5:30pm, 37.5 hours a week
Salary: Up to £28,459 plus the potential to earn a performance based bonus

What you will be doing:

Supporting customers experiencing financial difficulties and/or vulnerability providing good customer outcomes meeting both customer and business needs
Providing great customer service (using models including TEXAS and IDEA) with the aim of a one call resolution
Assisting customers/businesses with debts owed – ensuring these are recovered meeting both the customer and business needs.
Responding to queries from clients and agents received by phone, email or letter in a courteous and helpful manner and ensuring that all information required is obtained and communicated.
Investigating cases where necessary and root cause analysis to improve processes going forward.
Collaboration with other departments for successful business and customer outcomes
Effectively communicating with third parties regarding mutual clients, maintaining the professional relationship
Maintaining accurate records of any correspondence received from the client regarding payment or payment plans.
Other duties where applicable

What we’re looking for

Credit Control department experience within the Insurance Industry (preferred but not essential)
Experience supporting vulnerable customers and customers experiencing financial difficulties via telephone.
Taking ownership – ensuring all tasks/duties are completed in full.
Good organisational skills and ability to prioritise own workload effectively.
Pro-active thinker, able to solve problems independently as they arise.
Ability to investigate cases and implement corrective actions as required.
Computer literate with strong Microsoft Excel skills
Ability to communicate well at all levels both verbally and in writing.

Grow with Acorn

At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.

We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

We run through walls for our customers and each other
We challenge the status quo
We succeed when we help those around us succeed
We decide quickly when the smart thing to do is use our judgement

Benefits:

A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
24/7 mental health support & free counselling available
Grow with us: Through career fairs, leadership programs, and learning on the go!
Flexible benefits, including early access to salary via our internal platform
Hybrid working options to support work-life balance and individual needs
Recognition awards, social events & more

Our Commitment to our colleague’s:
These aren’t just words — they’re the principles we live by. And we’re proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:

Mindful Employer – championing mental health and wellbeing
Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
Menopause Friendly accredited – supporting every stage of life
️ Armed Forces Covenant signatory – honouring those who serve
️ Armed Forces Defence employer recognition scheme - Supporting those who serve
Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
Best Place to Work for Development – proud to be investing in people’s future
‍• Best Place to Work for Women – breaking down barriers to women's career progression

If you’re looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool — Grow with Acorn.

A Few Things to Know Before You Apply

We’re really excited that you’re considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:

If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.

 Visa Requirements

Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.

 We’re Here to Support You

We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.

#LI-MM1

Quick apply

Refine Your Search

customer care specialist jobs in bootle, msy

Customer Care Specialist

Dental Nurse (37980) -

HR Services Administrator

Customer Service Advisor

Security Guard Days

Claims Account Manager

Access to Information Officer

Dental Nurse (37297) -

Animal Care Assistant

Weekend Customer Service Advisor

Security Guard Days

Bank Porter

Katra Fragrance & Lifestyle Ltd

Dental Nurse (37908) -

Sales - Sales Advisor - UK

Relief Security Officer

Production Supervisor

Warehouse Operative Nights

Administrator

Oral Care Consultant

I want to receive the latest job alerts for customer care specialist in bootle, msy

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