Desktop support Work, Jobs in Harborne, Wmd (with Salaries)

IT Support Engineer
Greenbul Technology Solutions Ltd —Birmingham
- £31,000 - £40,000 a year
- Full-time
- English
- Windows
- IT
- Life insurance
- Sick pay
Quick apply
2d
Desktop Support Engineer (two roles)
Gambling Commission —Birmingham
- £27,500 a year
- Full-time
- Windows
- Microsoft Office
- Presentation skills
- Annual leave
5d
Senior Support Analyst
SeadOak —Birmingham
- £26,000 - £30,300 a year
- Weekend availability
- Hybrid work
- Microsoft Outlook
- Software troubleshooting
- Windows
- Free parking
- Profit sharing
Quick apply
3d
IT Technician – Maternity Cover
Sandwell College —West Bromwich
- £17,836.62 - £20,664.69 a year
- Full-time
- Customer service
- Windows
- Computer networking
- Annual leave
- Employee discount
Quick apply
3d
2nd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Overtime
- Hybrid work
- Azure
- ERP systems
- Windows
Quick apply
1st Line Application Support Analyst
Sensical Services Ltd —Coventry
- £26,000 - £32,000 a year
- Full-time
- Microsoft Outlook
- Management
- Customer service
- Health & wellbeing programme
- Employee assistance programme
Quick apply
3d
IT Support Technician
Steelstrip Services Ltd —Dudley
- £28,000 - £32,000 a year
- Full-time
- Windows
- SQL
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
2d
Data Analyst
Smiths Group —Birmingham
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
Quick apply
Desktop Support Engineer with Server Exposure – Worcester, UK (Backfill / On
Axiom Technologies —Worcester
- Part-time
- Windows
- In-person
Specialist Technical Support Level 3 (Critical Saab Support)
West Mercia Police —Hindlip
- £43,668 - £49,716 a year
- Full-time
- Hybrid work
- Azure
- Computer networking
- Linux
- Annual leave
- Employee assistance programme
13d
IT Service Desk/Site Engineer
JN Bentley —Shifnal
- Full-time
- Customer service
- Windows
- Travel
Quick apply
Senior Systems Engineer, User Support
Arch Capital Group Ltd. —Birmingham
- Full-time
- Azure
- Windows
- Microsoft Office
Apprentice Technical Support Engineer
Homeserve —Walsall
- £16,697.18 - £26,528.32 a year
- Azure
- Customer service
- No experience needed
Quick apply
12d
Digital Operations Data Visualisation Specialist
Safran —Wolverhampton
- Full-time
- Oracle
- SQL
- Continuous improvement
2nd Line IT Support Technician
bk plus —Shenstone
- Full-time
- Windows
- Computer networking
- Organisational skills
- Employee assistance programme
Quick apply
Senior TechOps Generalist
Octopus Energy Group —Coventry
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- IT
Quick apply
Senior IT Infrastructure Engineer
World of Books —Baginton
- Full-time
- Windows
- IT
- Communication skills
IT Field Service Engineer
bk plus —Aldridge
- Full-time
- Software troubleshooting
- Customer service
- Windows
Quick apply
11d
IT Field Service Engineer
Zenzero Solutions —Coventry
- Azure
- IT
- Leadership
Developer - Embedded Systems & Software
Merridale Ltd —Wolverhampton
- £30,000 a year
- Full-time
- AutoCAD
- JavaScript
- Software development
Quick apply

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IT Support Engineer

Greenbul Technology Solutions Ltd
Birmingham

Quick apply

Job details

Permanent | Full-time
£31,000 - £40,000 a year
2 days ago

Benefits

Paid volunteer time
Life insurance
Sick pay

Qualifications

Desktop support
TCP
English
Windows
Technical support
DHCP
IT support
DNS
IT
Communication skills
Active Directory
CompTIA A+
VPN

Full job description

About the Role

Greenbul Technology Solutions Ltd provides business technology, digital support, sustainable IT operations and customer-service solutions to organisations across the United Kingdom.

We are looking for a reliable, technically capable and customer-focused IT Support Engineer to provide first-line and second-line assistance to employees and business clients. The successful candidate will diagnose hardware, software, network and account-access issues while maintaining clear support records and delivering a professional user experience.

You will work with technical teams, service providers and internal departments to ensure that incidents are resolved efficiently and recurring problems are identified and escalated appropriately.

This mid-level position is suitable for candidates with experience in IT support, service-desk operations, desktop support, technical customer service or systems administration.

Key Responsibilities

Technical Support: Provide first-line and second-line assistance through telephone, email, remote-support tools and the company ticketing system.

Incident Diagnosis: Investigate hardware, software, operating-system, network and user-account issues.

Desktop Support: Install, configure and troubleshoot computers, monitors, printers, peripherals and approved business applications.

Account Administration: Create, update and disable user accounts while supporting password resets and access requests.

Software Support: Assist users with Microsoft 365, email, collaboration tools, browsers and other approved workplace applications.

Remote Assistance: Use approved remote-support tools to diagnose and resolve technical issues securely.

Ticket Management: Log, classify, prioritise and update support tickets with accurate notes and resolution details.

Hardware Preparation: Configure laptops, desktops and accessories for new employees and replacement requirements.

User Onboarding: Support new starters with system access, equipment setup and basic technology guidance.

Network Troubleshooting: Investigate routine Wi-Fi, connectivity, printer and local-network problems.

Security Support: Follow company procedures for access control, antivirus alerts, suspicious emails and device-security incidents.

Asset Records: Maintain accurate information about devices, licences, warranties and assigned equipment.

Technical Documentation: Create and update troubleshooting guides, support procedures and frequently asked questions.

Escalation: Refer complex incidents to senior engineers, suppliers or specialist teams with complete supporting information.

Service Improvement: Identify repeated technical problems and recommend practical improvements to systems and support procedures.

What We Are Looking For

At least 2 years of experience in IT support, desktop support, technical support or a related position.
Experience diagnosing common hardware, software and connectivity issues.
Good knowledge of Windows operating systems and Microsoft 365 applications.
Familiarity with user-account administration and password-management procedures.
Strong written and spoken English.
Professional communication skills when supporting non-technical users.
Experience using help-desk, service-management or ticketing systems.
Strong problem-solving and troubleshooting abilities.
Accurate documentation and record-keeping skills.
Ability to prioritise incidents based on urgency and business impact.
Ability to work independently and as part of a technical team.
Patient, dependable and customer-focused approach to support.

Preferred Qualifications

Qualification in Information Technology, Computer Science, Networking or a related subject.
CompTIA A+, Microsoft, ITIL or another relevant technical certification.
Experience supporting Microsoft Entra ID, Active Directory or similar account-management systems.
Familiarity with remote-device management and endpoint-security tools.
Basic understanding of TCP IP, DNS, DHCP, VPNs and wireless networks.
Experience supporting printers, mobile devices and audiovisual equipment.
Previous experience working in a managed-service, professional-services or business-technology environment.
Basic knowledge of sustainable IT practices, device-life-cycle management or energy-efficient technology.

Pay: £31,000.00-£40,000.00 per year

Benefits:

Life insurance
Paid volunteer time
Sick pay

Work Location: In person

Quick apply

Refine Your Search

desktop support jobs in harborne, wmd

IT Support Engineer

Desktop Support Engineer (two roles)

Senior Support Analyst

IT Technician – Maternity Cover

2nd Line Engineer - Support

1st Line Application Support Analyst

IT Support Technician

Data Analyst

Desktop Support Engineer with Server Exposure – Worcester, UK (Backfill / On

Specialist Technical Support Level 3 (Critical Saab Support)

IT Service Desk/Site Engineer

Senior Systems Engineer, User Support

Apprentice Technical Support Engineer

Digital Operations Data Visualisation Specialist

2nd Line IT Support Technician

Senior TechOps Generalist

Senior IT Infrastructure Engineer

IT Field Service Engineer

IT Field Service Engineer

Developer - Embedded Systems & Software

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