Infrastructure engineer Work, Jobs in Felsted, Ess (with Salaries)

2nd Line Helpdesk Engineer - Basildon or Yateley Office
Arc —Basildon
- £28,000 - £38,000 a year
- Hybrid work
- Customer service
- Computer networking
- SharePoint
DevOps Engineer
Crossfield Technology solutions —Chelmsford
- £75,000 - £88,000 a year
- Full-time
- Azure
- Computer Science
- DevOps
- Free parking
- Bereavement leave
Quick apply
IT Support Engineer (1st to 2nd Line Progression)
3Gi Technology Ltd —Brentwood
- £28,000 - £32,000 a year
- Full-time
- Windows
- IT
- In-person
- Free parking
- Sick pay
Quick apply
1d
IT Support Team Leader
Stonebridge Mortgage Solutions Limited —Basildon
- Full-time
- Windows
- Supervising experience
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
AI Automation Developer
SS&C Technologies —Basildon
- Full-time
- Hybrid work
- Azure
- Computer Science
- Engineering
Senior Private Cloud Engineer
Arm —Cambridge
- £73,500 - £99,500 a year
- Hybrid work
- DevOps
- APIs
- Linux
IT Support Analyst Apprentice
The Delta Group —Bishop's Stortford
- Hospitality
- Customer service
- Microsoft Office
Quick apply
14d
Senior Software Engineer - AI Tooling
Arm —Cambridge
- £73,500 - £99,500 a year
- Hybrid work
- DevOps
- Master's degree
- AWS
Data Centre Engineer - Harlow
ONNEC Group —Harlow
- £30,000 - £42,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Computer networking
Quick apply
Principal Software Engineer
Rolls-Royce Power Systems AG —Heybridge
- Full-time
- C++
- Communication skills
- Time management
Senior Embedded & Platform Software Engineer, Workforce Development
Arm —Cambridge
- £73,500 - £99,500 a year
- Hybrid work
- Computer Science
- Linux
Senior AI & Compute Systems Engineer, Workforce Development
Arm —Cambridge
- £73,500 - £99,500 a year
- Hybrid work
- Computer Science
- Linux
- AI
IT Support Technician
Elevate Technology Group —Loughton
- £28,000 - £32,000 a year
- Customer service
- Microsoft Office
- Computer networking
Senior Technical Consultant
Convex Services —Chelmsford
- £80,000 - £84,000 a year
- Full-time
- Azure
- Computer Science
- DevOps
- Free parking
- Employee stock purchase plan
Quick apply
1d
Workshop Manager - Basildon
Arc —Basildon
- £30,000 - £40,000 a year
- Management
- Customer service
- Supervising experience
IT Field Engineer
Brayley —Enfield
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
7d
Senior Product Security Engineer
Arm —Cambridge
- £73,500 - £99,500 a year
- Hybrid work
- C++
- Communication skills
IT Support Manager
Nebius —Harlow
- English
- Analysis skills
- Computer networking
Quick apply
SPECIALIST ICT ENGINEER
Laing O'Rourke —Dagenham
- IT
9d
Software Engineer
The Peninsular and Oriental Steam Navigation Company —Stanford-le-Hope
- Azure
- DevOps
- AWS
Quick apply

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2nd Line Helpdesk Engineer - Basildon or Yateley Office

Arc -
Basildon

Apply Now

Job details

£28,000 - £38,000 a year

Qualifications

Microsoft Windows Server
Operating systems
Customer service
Firewall
Computer networking
SharePoint
IT
VMWare
Active Directory
Intune

Full job description

bout Arc:
Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, PowerApps and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed.

Role Overview:
We are seeking a skilled 2nd Line Helpdesk Engineer to provide advanced IT support to our customers, either directly or by handling escalations from the 1st Line Helpdesk team. This role involves offering support via phone, email, and a ticket management system. Additionally, you'll be responsible for updating our internal knowledge base with resolutions for recurring issues.

Key Responsibilities:

Provide remote IT support to customers, resolving complex technical issues.
Address and troubleshoot issues escalated from the 1st Line Helpdesk team.
Update and maintain our IT customer documentation and internal knowledge base.
Offer support and training to junior engineers to enhance team skills.
Occasionally visit customer sites to resolve recurring or complex technical issues.

Required Skills & Experience:

Proficiency in Microsoft server and desktop operating systems.
Experience with Microsoft O365, SharePoint, Intune, Active Directory, and Teams Voice.
Knowledge of VMware and/or Microsoft Hyper-V.
Basic networking skills, including knowledge of switches and firewalls.
Previous experience with Autotask, Datto RMM, and IT Glue is a plus.

Personal Attributes:

Flexible and adaptable, remaining calm under pressure.
Eagerness to learn and improve skills.
Honest, dependable, and trustworthy.
Well-presented and a strong team player.
Customer-focused with excellent service skills.

What We Offer:

A dynamic and supportive working environment.
Opportunities for career progression within the company.
Ongoing training and professional development.
Competitive salary

Key Points:

Diversity & Inclusion: We celebrate diverse backgrounds and perspectives; they make us stronger. If you’re excited about this role, apply even if your experience doesn’t align perfectly. If not this one, you could be just the right fit for other roles we are recruiting for. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

UK Right to Work: All applicants must have the right to live and work in the UK. We cannot offer sponsorship at this time.

Accessibility: We are committed to providing reasonable adjustments for any candidates with disabilities. If you require adjustments, please outline these requirements in your application.

Apply Now

Refine Your Search

infrastructure engineer jobs in felsted, ess

2nd Line Helpdesk Engineer - Basildon or Yateley Office

DevOps Engineer

IT Support Engineer (1st to 2nd Line Progression)

IT Support Team Leader

AI Automation Developer

Senior Private Cloud Engineer

IT Support Analyst Apprentice

Senior Software Engineer - AI Tooling

Data Centre Engineer - Harlow

Principal Software Engineer

Senior Embedded & Platform Software Engineer, Workforce Development

Senior AI & Compute Systems Engineer, Workforce Development

IT Support Technician

Senior Technical Consultant

Workshop Manager - Basildon

IT Field Engineer

Senior Product Security Engineer

IT Support Manager

SPECIALIST ICT ENGINEER

Software Engineer

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