Remote clinical data manager Work, Jobs in Remote (with Salaries)

Customer Service Advisor
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- £24,882 a year
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Remote Psychological Wellbeing Practitioner
Vita Health Group —Remote
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Global Web Manager
Lyra Health —Remote
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Lead Bioinformatician
UK Health Security Agency —Remote
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Junior Finance Manager (FTC – Maternity Cover)
Semble —Remote
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Quick apply

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Customer Service Advisor

Vita Health Group -
Remote

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Job details

£24,882 a year
9 hours ago

Benefits

Company pension

Qualifications

Customer service
English
Administrative experience
Organisational skills
IT
NVQ
Communication skills
Office experience

Full job description

The Role: What you will do?

Are you looking for an customer service role that will really make a difference to lives? A role that will complement your busy life schedule at hours to suit you?

Being a customer service advisor is a very rewarding but also sometimes challenging job, every day is different to the last and there is a lot to learn. The journey starts with booking the initial treatment, whether that is for our Physiotherapy or Mental Health service all the way through to discharge. Our customer service advisors ensure the smoothest journey for our patients.

The role itself involves mainly phone based customer service support but does also encompass a range of administrative responsibilities that support alongside the calls.

If you feel you can help us to make a difference to a patients life then keep reading to see if you are interested in the role and what we have to offer.

The location for the role is remote based working, within a fantastic team of around 20 people.

The shifts are between 8am – 6.30pm Monday – Friday and Saturday 8am – 5pm

Some examples of shifts are 8am-4pm, 9-5 9.30-5.30 or 10.30-6.30. You will only need to work 1 half a Saturday a month, with the shift being either 8am-12.30 or 12.30-5pm.

Please note this role may close early due to a high number of applications.

Ideally you would have experience working in a fast-paced contact centre environment, as we need individuals who have the personal resilience to work in a high pressured, fast-paced role.

If any of the above applies to you, Vita Health have the perfect role for you!

On top of your salary of £24,882 pro rata we offer 33 days holiday (inc Bank Holidays), pension scheme, time off for your birthday plus many other great benefits

What will you be doing?

Working as part of a team of 20+ direct colleagues supporting clinical teams with over 300 colleagues
Contacting Clients to book their Physiotherapy or Mental health treatments within the agreed timeframe
Efficiently handling a share of our 400 daily incoming calls to our National Service Centre
Identify and effectively dealing with any problems where appropriate
Ensuring any client or patient telephone enquiries are replied to in a correct and confident manner.
Correspond and converse with our nationwide network of treatment clinics
Ensuring good housekeeping for data protection and information security requirements
Call back and respond to voicemails.

Skills and Experience:

Essential:

Customer service experience
Intermediate IT level required
2 + years office and administrative experience
Personal resilience for a fast paced office environment
Good Interpersonal and communication skills, with a can do attitude
Good organisational skills
Self-motivating
Good attention to detail and accuracy is required
Excellent written and spoken English
An awareness of and commitment to supporting and facilitating diversity and inclusion
Self -sufficient

Desirable:

NVQ Level 2 Business and Administration
Experience working in a busy office environment.

About Us

As part of Spire Healthcare, we’re proud to build on a legacy of improving lives for over 30 years and continue to deliver primary care physical and mental health services accessed through the NHS, via employer-funded care and at our network of private clinics.

Working here

We are an award-winning employer regularly recognised at industry events and our latest employee survey revealed the top reasons for working here as:

Supportive teams and managers
A positive and inclusive culture
Strong well-being and mental health support
Trust, autonomy and flexibility

We invest in your growth with frequent career progression opportunities and development initiatives including mentoring, secondments, management training and regular clinical CPD webinars. You will enjoy a competitive salary, flexible working options and a comprehensive benefits package – further details here Careers - Vita Health Group

Equality Diversity & Inclusion

We are proud to be an equal opportunities employer dedicated to creating a workplace where everyone feels valued and supported. We actively support a range of initiatives including:

Disability Confident Leader
Positive action through Ethnicity and Gender Matters initiatives
Employer with Heart and Mindful Employer status
Menopause Friendly accreditation

Learn more about our EDI commitments here Equality, Diversity & Inclusion - Vita Health Group.

If you need any adjustments or assistance during the recruitment process we will be happy to help - please get in touch at [email protected]

Additional information

All applicants must be legally entitled to work in the UK and subject to a DBS check at offer stage.

Your application data is handled securely in accordance to UK GDPR guidelines.

We may close jobs to new applications earlier than original stated closing date.

Apply Now

Refine Your Search

remote clinical data manager jobs in remote

Customer Service Advisor

Policy Manager

Healthcare Documentation Specialist

FSP Feasibility Manager - EMEA

Senior Global Account Consultant

Senior Digital Fundraising and Marketing Manager (maternity cover)

Global Program Manager - Development Cloud

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Migration Consultant

Global Billing Administrator - Finance

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Solutions Design Analyst, eCOA

Regional Clinical Compliance Manager

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Clinical Research Associate (CRA)

Global Web Manager

Lead Bioinformatician

Junior Finance Manager (FTC – Maternity Cover)

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