Transformation manager Work, Jobs in Rayleigh, Ess (with Salaries)

Complaints Experience & Journey Lead
National Westminster Bank PLC —Southend-on-Sea
- £61,000 - £91,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Financial services
- Annual leave
5d
Project Manager
Braintree District Council —Braintree
- £48,945 - £53,082 a year
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Organisational skills
- Employee discount
Transport Manager
Kinaxia Transport & Warehousing —Colchester
- £50,000 a year
- Full-time
- Management
- Employee assistance programme
- Employee discount
Quick apply
Business Operations Manager
DBS Datamarketing Ltd —Chelmsford
- £37,000 - £42,000 a year
- Full-time
- English
- Microsoft Office
- Administrative experience
- Free parking
- Life insurance
Quick apply
5d
Programme Manager
Kent Fire and Rescue Service —Maidstone
- £49,914 - £64,294 a year
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Contracts
- Free parking
- Health & wellbeing programme
Quick apply
6d
Head of Repairs
Golding Homes —Maidstone
- £77,000 a year
- Full-time
- Maintenance
- Annual leave
- Employee discount
2d
Senior Account Manager
Harrow Green Ltd —Grays
- £70,000 - £75,000 a year
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Supervising experience
- Health & wellbeing programme
- Referral programme
Quick apply
Digital Manufacturing Adviser
OI Advice —Braintree
- From £52,000 a year
- Full-time
- Continuous improvement
- Driving
- No degree
Quick apply
Digital Learning and Skills Lead
HCRG Care Group —Writtle
- £46,000 a year
- Remote
- Data analysis skills
- Project management
- AI
- Employee discount
Quick apply
5d
OFFICE & BUSINESS OPERATIONS MANAGER
DBS Datamarketing Ltd —Chelmsford
- £35,000 - £40,000 a year
- Full-time
- Microsoft Excel
- English
- Administrative experience
- Free parking
- Life insurance
Quick apply
5d
Transport Coordinator
Gist Limited —Faversham
- £36,015.84 a year
- Night shift
- Microsoft Office
- Supervising experience
- IT
- Annual leave
- Employee assistance programme
1d
Transport Shift Manager Nights
Gist Limited —Faversham
- Up to £48,700 a year
- Full-time
- Management
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
1d
Compliance Assurance Manager
OSB Group —Chatham
- £47,000 - £62,000 a year
- Full-time
- Hybrid work
- Leadership
- Annual leave
5d
Divisional Vice President Business Manager
AMETEK, Inc. —Langley
- Continuous improvement
- AI
- Leadership
2d
People Partner
Gist Limited —Faversham
- Human resources
- Annual leave
- Employee assistance programme
10d
Developer Manager
Commercial Services Group —West Malling
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Azure
- Travel
- Software development
- Annual leave
- Employee discount
Quick apply
3d
Senior LMS Analyst
Metropolitan Police —Sidcup
- £60,400 - £65,886 a year
- Full-time
- Management
- English
- Supervising experience
9d
Project Manager - Electrical
RSE —West Thurrock
- Engineering
- Project management
- Electrical Engineering
- Employee discount
CONSTRUCTION INNOVATION DESIGN MANAGER (DFMA)
Laing O'Rourke —Dartford
- Engineering
- Assembly
- Construction experience
10d
Lead Data Engineer
Ground Control —Billericay
- Full-time
- Hybrid work
- Azure
- DevOps
- SQL
- Annual leave
- Life insurance
Quick apply

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transformation manager jobs near rayleigh, ess

Complaints Experience & Journey Lead

National Westminster Bank PLC -
Southend-on-Sea

Apply Now

Job details

Permanent | Full-time
£61,000 - £91,500 a year
5 days ago

Benefits

Annual leave

Qualifications

Data analysis skills
Financial services
Root cause analysis

Full job description

Location Southend on Sea, United Kingdom

Salary £61,000 – £91,500

Job typePermanent | Contract typeFull Time

Remote / On-site Hybrid

You’ll spend some of your time at home, working with your team digitally. You’ll also regularly work at your office or hub to collaborate with your colleagues.

Managerial / Technical Lead

This is a general indication and doesn’t always reflect day-to-day responsibilities. Check the job description for full details.

#R-00280571

Job description

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Complaints Experience & Journey Lead

This is a rewarding opportunity to lead high-performing teams and create a culture focused on continuously improving customer and colleague experiences
You’ll own the end-to-end complaints journey, setting the strategy and acting as the custodian of customer and colleague outcomes
You'll be the voice of the complaints experience, with the scope to influence change at scale across the complaints ecosystem

What you’ll do

As our Complaints Experience & Journey Lead, you’ll own and shape the end-to-end complaints experience, driving insight-led transformation, journey redesign and continuous improvement. You'll use customer, colleague and complaints insight to identify pain points, remove friction and improve outcomes across the complaints journey.

You’ll deliver strong performance while balancing customer, colleague, commercial and regulatory priorities. Acting as a champion for the complaints experience, you'll help ensure decisions and improvement activity are focused on delivering fair, consistent and effective outcomes.

You’ll also be:

Driving root cause analysis and complaints insight, using data to identify themes, uncover drivers and prioritise improvement activity
Turning insight into action by working with senior leaders and journey owners to deliver sustainable improvements
Setting and prioritising the complaints improvement agenda, aligning investment and resources to the greatest customer, colleague and business opportunities
Leading training, competence and capability development, making sure the right skills, tools and frameworks support a high-quality complaints experience
Coaching and empowering Complaints Journey Managers to monitor performance, identify opportunities and deliver measurable improvements across the journey
Championing customer and colleague needs by reducing effort, removing friction and improving complaints outcomes end to end

The skills you'll need

To succeed in this role, you’ll bring a strong understanding of the Financial Services sector, alongside deep expertise in complaints, customer journeys and the regulatory environment. You’ll be passionate about understanding customer and colleague experiences, using insight to shape strategy, driving meaningful change and improve outcomes at scale.

We’ll expect you to have strong expertise in complaints insight, data analysis and root cause methodologies, turning insight into measurable improvements through targeted journey and process enhancements.

You’ll also need:

Experience working across business, product and functional teams to deliver sustainable change
Experience leading end-to-end complaints, customer experience or journey transformation at scale
A proven track record of identifying customer and colleague pain points and delivering sustainable solutions
Experience embedding training, competence and capability frameworks within a regulated environment
Proven ability to drive customer-centric change across processes, systems and colleague experience
The ability to simplify complex challenges and competing priorities, turning them into clear and actionable strategies

Your benefits breakdown

Here’s a quick look at what your pay package and annual leave could look like if you get accepted for the role. We have a wide range of benefits to support you in your working life and beyond.

Please note, the presented benefits packages are based on the minimum base salary.

Tap each segment for details.

Your pay package

Your leave allowance

30 days Annual leave You’ll also have the opportunity to purchase up to 5 additional days off.

3 days Volunteering Take time off to support the causes you’re passionate about.

3 days Training Take time to build the skills you need to grow your career.

Total rewards package

Apply Now

Refine Your Search

transformation manager jobs in rayleigh, ess

Complaints Experience & Journey Lead

Project Manager

Transport Manager

Business Operations Manager

Programme Manager

Head of Repairs

Senior Account Manager

Digital Manufacturing Adviser

Digital Learning and Skills Lead

OFFICE & BUSINESS OPERATIONS MANAGER

Transport Coordinator

Transport Shift Manager Nights

Compliance Assurance Manager

Divisional Vice President Business Manager

People Partner

Developer Manager

Senior LMS Analyst

Project Manager - Electrical

CONSTRUCTION INNOVATION DESIGN MANAGER (DFMA)

Lead Data Engineer

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