Customer it support manager Work, Jobs in Peterborough, Eng (with Salaries)

Customer Account Manager
PremCom UK Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- Computer literacy
- Writing skills
- Continuous improvement
- Free parking
Quick apply
13d
IT Service Desk Analyst
Carter Jonas —Peterborough
- Full-time
- Azure
- Microsoft Outlook
- Customer service
- Annual leave
- Referral programme
International Account Manager
Potter and Moore Innovations Ltd —Peterborough
- Full-time
- Heavy lifting
- Travel
- Organisational skills
- Employee assistance programme
Quick apply
9h
Client Onboarding Project Manager
Gallagher —Park
- Full-time
- Remote
- Microsoft Office
- Bachelor's degree
- Budgeting
- Flexible schedule
Programme Manager
Progressive Property —Peterborough
- Up to £35,000 a year
- Full-time
- Salesforce
- IT
- Computer skills
Quick apply
Innovation Coordinator
Anglian Water Services Ltd —Peterborough
- £32,292 a year
- Full-time
- PMP
- Organisational skills
- Communication skills
- Annual leave
10h
Head of Operational Excellence & Business Transformation
Trade Mastermind Limited —Peterborough
- £80,000 - £120,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- In-person
- Free parking
Quick apply
14h
Account Manager
Gallagher —Park
- Full-time
- Bachelor's degree
- Travel
- Up to 25% travel
- Flexible schedule
Producer
Gallagher —Park
- £101,500 - £198,000 a year
- Full-time
- Business development
- Bachelor's degree
- Training & development
- Employee stock purchase plan
- Employee assistance programme
Customer Experience Manager
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- IT
- Leadership
Quick apply
Housing Manager
ACCENT housing —Peterborough
- £47,720 - £48,970 a year
- Full-time
- Hybrid work
- Travel
- Annual leave
- Employee discount
Quick apply
3d
People (HR) Administrator
Insite Energy —Peterborough
- Part-time
- Hybrid work
- Microsoft Outlook
- Administrative experience
- Recruiting
- Employee assistance programme
Quick apply
10d
Site Manager
Mears Group —Peterborough
- Up to £43,268.04 a year
- Full-time
- Organisational skills
- IT
- Communication skills
- Annual leave
- Employee discount
Business Trainer
Activate Group Limited —Peterborough
- Full-time
- Training & development
Quick apply
5h
IT Service Lead Engineer
HBP Group —Peterborough
- £60,000 - £70,000 a year
- Full-time
- Continuous improvement
- Travel
- Leadership
Quick apply
9d
Assistant Manager
Five Guys UK —Peterborough
- From £35,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Annual leave
- Employee assistance programme
Senior Client Service Manager
Gallagher —Park
- £83,500 - £163,000 a year
- Remote
- Bachelor's degree
- Team management
- Mentoring
Retail Sales Advisor - Peterborough
Oak Furnitureland —Peterborough
- £48,300 - £53,950 a year
- Full-time
- Customer service
- Retail sales
- Free parking
- Employee assistance programme
7d
Customer Growth Account Manager (Core MIS)
Juniper Education —Peterborough
- £40,000 a year
- Hybrid work
- CRM software
- Data analysis skills
- Organisational skills
- Annual leave
6d
Recruitment Administrator
Carter Jonas —Peterborough
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Recruiting
- Referral programme

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Customer Account Manager

PremCom UK Ltd
Peterborough

Quick apply

Job details

Permanent | Full-time
£30,000 - £40,000 a year
13 days ago

Benefits

Free parking
Casual dress
On-site parking

Qualifications

Pricing
Stakeholder collaboration
Client engagement
Computer literacy
Stakeholder liaison
Writing skills
Continuous improvement
Supply chain management
Relationship management
Computer skills
Management reporting
Customer support
Customer interaction
Account management
Communication skills
Supply chain customer service

Full job description

Overview

PremCom is part of a rapidly growing group of multi-format printing businesses, supporting a range of sectors. The organisation is defined by its commitment to growth by acquisition, performance excellence and success for all stakeholders.

As part of this expansion, we are looking for a customer account manager to develop close working relationships with customers, suppliers and colleagues to co-ordinate and improve all aspects of customer service.

Whilst the business is 26 years old, it was recently acquired. This is a rare opportunity to work from a formative stage of the group organisation, with a talented, committed and experienced team to achieve an ambitious growth mandate. Within our growing company, all key roles offer multi-faceted general management experience backed by the parent group.

Purpose and Outline of the Role

In this role, you’ll be the go-to person for customers needing assistance with printed literature of all kinds. From brochures to exhibition graphics, you’ll help guide clients through the process, ensuring they get the best results. Your ability to stay organised and provide excellent customer service will be key to your success.

Continuous improvement is an essential part of the role. Having recently strengthened the leadership team, we are building the business infrastructure to achieve excellent performance in all aspects. This is not only within each business unit, but also across the group. In support of our ongoing growth and development, part of this role is dedicated to business performance; reporting, analysis and proposing improvements to customer service, sales, pricing and process efficiency.

Scope and Engagement

The role covers customer enquiries, sales order processing, pricing, supply chain management, spend analysis and monitoring, relationship management, account planning, reporting, continuous improvement. The role is highly collaborative, working with a wide range of external and internal stakeholders to ensure excellent service and performance.

PremCom maintains a flexible approach to defining the terms of engagement with the company. As appropriate to the role’s seniority, remuneration will consist of individual and company performance related pay. For progression into a group role, there is potential for a long-term incentive plan.

Skills

Handling customer enquiries with professionalism and excellent service
Advising on print options, materials and processes
Working with the supply chain to obtain the best value
Co-ordinating orders and ensuring deadlines are met
Keeping records organised and ensuring smooth workflow
Using systems to process orders and track jobs
Developing information tools, such as the supply chain management system
Reporting and analysis of key business information, for external as well as internal use
Developing knowledge of clients’ businesses, to their become preferred, strategic supplier
Contributing to account plans
Supporting performance management, proposing improvements and applying improvement methodologies

Skills, Experience and Attributes

We value attributes and potential over experience. On-the-job training and support from a diverse and highly experienced team will be available. We will invest in external training based on the successful candidate’s needs.

Print knowledge – highly desirable, but not essential, knowledge of print processes, materials and finishes.
An understanding of end-to-end commercial and operational processes, from enquiry and sale through production, fulfilment and invoice.
A drive for continuous improvement
Commercial awareness, including profitability analysis, estimating and pricing
Customer service skills – a natural problem solver who enjoys helping people
Relationship development – personable and genuinely interested in others
Excellent verbal and written communication skills
Highly organised – able to manage multiple tasks and stay on top of deadlines
Computer literate – comfortable using and learning digital tools and software
Self-disciplined – can work independently and take initiative
Curious learner – devotes time and energy to increasing knowledge and skills
Ambitious – for the organisation, team as well as yourself to increase contribution, performance and responsibility

Join us today and be part of a vibrant team dedicated to delivering exceptional service while advancing your career in customer account management!

Pay: £30,000.00-£40,000.00 per year

Benefits:

Casual dress
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer it support manager jobs in peterborough, eng

Customer Account Manager

IT Service Desk Analyst

International Account Manager

Client Onboarding Project Manager

Programme Manager

Innovation Coordinator

Head of Operational Excellence & Business Transformation

Account Manager

Producer

Customer Experience Manager

Housing Manager

People (HR) Administrator

Site Manager

Business Trainer

IT Service Lead Engineer

Assistant Manager

Senior Client Service Manager

Retail Sales Advisor - Peterborough

Customer Growth Account Manager (Core MIS)

Recruitment Administrator

I want to receive the latest job alerts for customer it support manager in peterborough, eng

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