Customer experience associate Work, Jobs in Stokesley, Nyk (with Salaries)

Commercial Account Handler
Sector Associates —Thirsk
- Up to £25,000 a year
- Full-time
- Customer service
- Microsoft Office
- Data entry
- Free parking
Quick apply
2d
Retail Associate
TK Maxx —Hartlepool
- Part-time
- No experience needed
- Employee discount
5d
ICQA Area Manager
Amazon UK Services Ltd. —Stockton-on-Tees
- Full-time
- Data analysis skills
- SQL
- Bachelor's degree
13d
Payroll Administrator
XPS Pensions Group —Middlesbrough
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee discount
- Referral programme
Associate Director - Regional Apprenticeships
Middlesbrough College —Middlesbrough
- £47,817 - £56,231 a year
- Call to connect
- Sales
- Customer service
- Leadership
- Annual leave
- Employee assistance programme
1d
Executive Director of Transformation
Broadacres —Northallerton
- £124,525 a year
- Full-time
- In-person
- Communication skills
Quick apply
Power Platform Solutions Architect
razorblue Careers —Stockton-on-Tees
- £55,000 - £60,000 a year
- Hybrid work
- Azure
- Mentoring
- AI
- Life insurance
Quick apply
Senior Supervisor/Lead Production/Maintenance/Repair/Facilities Engineer - Swindon, UK
Amazon UK Services Ltd. —Stockton-on-Tees
- Weekend availability
- Maintenance
- English
- Programmable logic controllers
- Flexible schedule
Senior SHE Advisor
Costain —Stockton-on-Tees
- Full-time
External Payroll Administrator
Azets —Billingham
- Full-time
- Communication skills
Quick apply
2d
Retail Sales Advisor - Stockton
Oak Furnitureland —Stockton-on-Tees
- £48,246 - £53,279 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Assistant Director, Digital and Technology
Broadacres —Northallerton
- £85,000 a year
- Full-time
- IT
- In-person
- Leadership
Quick apply
Catering Assistant
Restaurant Associates —Shildon
- £12.71 an hour
- Restaurant
5d
Accounts Receivables Associate - French speaker
Cummins Inc. —Darlington
- Hybrid work
- Analysis skills
- Communication skills

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customer experience associate jobs near stokesley, nyk

Commercial Account Handler

Sector Associates
Thirsk

Quick apply

Job details

Permanent | Full-time | Apprenticeship
Up to £25,000 a year
2 days ago

Benefits

Free parking
Company pension
Private medical insurance
On-site parking

Qualifications

Customer service
Microsoft Office
Data entry
Organisational skills
Account management
Communication skills
Certificate in Insurance

Full job description

Introduction

David Roberts and Partners was formed in 1977. Founded in Ormskirk, before moving to Southport, the organisation has now grown into a family of independent insurance brokers. With businesses spanning the UK and Europe. We have a team of over 300 dedicated colleagues, we place over £230m premium with direct access to Lloyd’s of London and other specialist international markets.

Position Summary

As a Commercial Account Handler at our business, you will play a pivotal role in providing exceptional service to our commercial clients. Your primary responsibility will be to support our Account Executives in managing client accounts, processing policies, and ensuring smooth communication between clients, the service teams, and our insurer partners. This position demands strong attention to detail, excellent organisational skills, and a proactive approach to delivering exceptional client service.

Roles & Responsibilities

As a Commercial Account Handler you will be responsible for the following:

· Assisting Account Executives in managing a portfolio of commercial insurance clients.

· Process insurance policies, endorsements, and renewals accurately and efficiently.

· Liaising with our clients to gather necessary information for underwriting purposes.

· Provide exceptional client service by promptly addressing any inquiries and concerns.

· Collaborate with underwriters to negotiate terms and coverage on behalf of clients.

· Prepare accurate documentation and maintain client records in compliance with regulatory standards.

· Support claims management by facilitating communication between our clients and our claims departments.

· Stay updated on industry trends, insurance products, and regulatory changes.

Key Performance Indicators

· Client satisfaction ratings.

· Timeliness and accuracy of policy processing.

· Renewal retention rates.

· Efficiency in handling client inquiries and requests.

· Compliance with regulatory standards and internal procedures.

Key Relationships

· Commercial Account Executives.

· Broking Leaders

· Insurer Underwriters

· Internal support staff.

Qualifications/Key Skills Required

· Strong understanding of commercial insurance products and terminology.

· Excellent communication and interpersonal skills.

· Attention to detail and accuracy in data entry and documentation.

· Ability to work effectively in a fast-paced environment.

· Proficiency in insurance software (Acturis desirable) and Microsoft Office suite.

· Problem-solving and decision-making abilities.

· Client-focused mindset with a commitment to delivering exceptional service.

· Knowledge of regulatory requirements and compliance standards in the insurance industry.

Education/Experience:

· Relevant experience in commercial insurance, account management, or customer service roles.

· Insurance industry certifications; such as, Cert CII (training support provided by the business to help with qualification progress)

· Familiarity with insurance brokerage operations and procedures is beneficial.

Compensation Package:

· Discretionary annual bonus linked to the business hitting KPIs

· Group Pension Plan

· Group Life Cover

· Group Income Protection Cover

· Medicash Cash Plan

· Apprenticeship Programme to gain Cert CII qualification

Pay: Up to £25,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

customer experience associate jobs in stokesley, nyk

Commercial Account Handler

Retail Associate

ICQA Area Manager

Payroll Administrator

Associate Director - Regional Apprenticeships

Executive Director of Transformation

Power Platform Solutions Architect

Senior Supervisor/Lead Production/Maintenance/Repair/Facilities Engineer - Swindon, UK

Senior SHE Advisor

External Payroll Administrator

Retail Sales Advisor - Stockton

Assistant Director, Digital and Technology

Catering Assistant

Accounts Receivables Associate - French speaker

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