The Analyst OTC will work with the Senior Analysts and Team Lead of the OTC function within Hilton’s UK Centre of Excellence. They will play a part in supporting the development and implementation of the strategy for Hilton within the UK.
The Analyst will be expected to work closely with, advise and recommend to Hilton’s Centre of Excellence management on optimum delivery solutions which can be expected from a progressive Order to Cash service.
What will I be doing?
Under the guidance of the Team Leader of OTC Hotel Accounting, the Analyst will be responsible for the delivery of OTC processes to the agreed timetable and Service Level Agreement. The Specialist will ensure Hilton’s Centre of Excellence offers a seamless, efficient and customer focused experience which maximises on output without compromising the quality of service. The ability to recognise how to maximise process efficiency and effectiveness is considered essential.
The Analyst will participate and play a part in engendering a sense of empowerment in the pursuit of first class service, supporting the delivery of OTC strategies and the team activities on a day-to-day basis; this will require meticulous attention to detail, the ability to understand and interpret business metrics within the OTC arena and make recommendations where appropriate. They will also support the review of OTC Service Level Agreements (SLA’s), assisting with the refinement and ongoing monitoring to ensure that agreed service delivery metrics are achieve/exceeded.
What are we looking for?
• Following direction and guidance from management, carrying out and coordinating all required OTC related tasks. Completing in a timely and efficient manner whilst working toward the successful achievement of goals and KPIs.
• Where continuous issues arise with a process, propose potential solutions to Management and implement upon agreement.
• Demonstrate a strong understanding of the end to end processes in all areas of OTC responsibility, supporting the confident delivery of solutions and responses to questions and queries.
Administrative Activities
• Research support for AR or guest (transient) dispute and compile supporting documentation
• Engage property teams to obtain input to resolve disputes, issues and queries
• Engage Team Leader of OTC Hotel Accounting to determine if adjustment is required
• Prepare and post adjusting entries
• Maintain Dispute Resolution documentation in accordance with Hilton standards
• Perform follow up based on establish collections schedule on outstanding payments from group master and convention related billings
• Review and verify an accurate bill was issued to group master/convention client
• Update call logs and maintain collections file in accordance with Hilton standards
• Assess collections status and present determination to write off payment per credit procedures to OTC Hotel Accounting Team Leader
• Review Booking Deposit Reports to identify groups with advanced deposit requirements
• Review bank statements to identify and confirm receipt of advanced deposits
• Prepare deposit postings and confirm deposits were posted successfully
• Maintain records and documentation in accordance with Hilton standards
• Support OTC Hotel Accounting special initiatives as directed by the Team Leader of OTC Hotel
Accounting
• Report results to others to explain and decipher findings
What are we looking for?
Experience and Skills:
• Self-starter with a ‘can-do’ approach who takes an initiative in implementing goals, comfortable operating with a cool-head under time constraints, and effectively handle concurrent demands
• Able to handle multiple demands and appropriately prioritise responsibilities
• Critical thinkers who use both quantitative and qualitative analytical skills – including the use logic and reasoning – to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Ability to exercise sound judgment, critical thinking, quantitative & qualitative analytical skills and decision-making skills to consider the relative costs and benefits of potential actions and to provide recommendations for optimal solutions
• Strong inter-personal skills and able to maintain effective working relationships with co-workers, managers and clients with well-developed written and verbal communication and comprehension skills
• Ability to identify financial issues, recommend and execute mitigating actions
• Good knowledge of finance modules of an ERP system such as SAP, Oracle, PeopleSoft
Required Qualifications & Experience:
• Experience in working in a compliant controls environment
• Good technical skills and a good understanding of how OTC impacts other accounting areas
• Developing problem solving skills, including ability to effectively address any issue in collaboration with others, as well as support development in this area with direct reports and other team members
• A motivated and enthusiastic team player with excellent communication skills, both written and verbal, and experience communicating with all levels of management and external customers
• Committed to customer service with the ability to build, manage and maintain relationships at all levels within the organisation, projecting a hospitable service atmosphere at all times
• A ‘can-do’ and flexible approach in achieving results and the ability to drive and adapt to change, with the desire to develop multiple skills
• Proficient in MS Excel, Word and Outlook with the ability to quickly learn new programs when required
• Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritise responsibilities
Preferred Qualifications:
• Good knowledge of Peoplesoft and / or other similar accounting packages and Essbase
• Hospitality industry experience
• Previous experience of working within a professional corporate environment
How We’ll Help You Thrive
At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counseling and support through our best-in-class Employee Assistance Program (EAP)
*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
