Support escalation engineer Work, Jobs in Sutton, Gtl (with Salaries)

Escalation Engineer
TeamViewer Germany GmbH —London
- Remote
- Azure
- SQL
Quick apply
12d
IT Support Engineer
Leidos —London
- £28,800 - £33,900 a year
- Full-time
- Hybrid work
- Oracle
- Windows
- SQL
- Annual leave
- Work from home
Entry Level Support Engineer
OSTTRA —London
- Full-time
- Hybrid work
- Computer Science
- Windows
- Bachelor's degree
Quick apply
5d
Field Service Support Engineer
Pion Inc —Forest Row
- £32,000 - £37,000 a year
- Full-time
- Up to 50% travel
- Customer service
- Engineering
- Life insurance
- Sick pay
Quick apply
9d
Technical Support Engineer II, Triage & Discovery
Alloy —London
- SQL
- JavaScript
- Travel
Technical Support Engineer - Premium Accounts, Weekend Coverage
Harvey —London
- Weekend availability
- IT
- AI
- Communication skills
12d
2nd Line IT Support Engineer
Global 4 —Horsham
- Full-time
- Customer service
- Mentoring
- Referral programme
Quick apply
Junior Technical Support Engineer
Zixi —London
- Full-time
- Hybrid work
- Azure
- Computer Science
- Engineering
Quick apply
5d
Desktop Support Engineer
Cognizant —London
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Customer service
3d
Sr. Customer Success Engineer, EMEA
Censys —London
- £93,000 - £107,000 a year
- Remote
- Organisational skills
- APIs
- Communication skills
Principal Support Engineer
Tyk Technologies —London
- Weekend availability
- Remote
- APIs
- Leadership
- Communication skills
- Annual leave
Quick apply
Corporate IT engineer
WRITER —London
- £115,300 - £145,900 a year
- Full-time
- Hybrid work
- Master's degree
- Scripting
- APIs
- Annual leave
Staff Technical Support Engineer
Kong —London
- Full-time
- Remote
- Mentoring
- APIs
- AI
Service Desk Analyst
ZR Mind Digital Solutions —London
- £2,500 - £3,000 a month
- Full-time
- Microsoft Outlook
- English
- Windows
- Free parking
Quick apply
12d
Onsite IT Support Engineer (Client Facing)
3Gi Technology Ltd —London
- £26,436.80 a year
- Full-time
- Microsoft Access
- Windows
- Driving
Quick apply
6d
Senior Infrastructure & Microsoft 365 Engineer
InfoTrack —Woking
- Full-time
- Hybrid work
- Azure
- Management
- Mentoring
- Annual leave
- Flexitime
Quick apply
12d
Technical Customer Success Manager
Mux —London
- £80,000 - £95,000 a year
- Full-time
- Engineering
- Bachelor's degree
- JavaScript
- Annual leave
- Life insurance
9d
Remote Operations Engineer (Utility BESS)
Trina Solar —London
- Remote
- English
- HVAC
- Communication skills
Quick apply
Third Line IT Support Engineer / Technical Consultant
Krome Technologies Ltd —Chertsey
- £40,000 - £55,000 a year
- Full-time
- Azure
- English
- SQL
- Free parking
- Annual leave
Quick apply
Field Services Engineer
Synergy Associates —London
- £52,000 - £55,000 a year
- Full-time
- Customer service
- Bachelor's degree
- Communication skills
Quick apply

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support escalation engineer jobs near sutton, gtl

Escalation Engineer

TeamViewer Germany GmbH -
London

Quick apply

Job details

12 days ago

Qualifications

Microsoft Windows Server
Azure
SCCM
IIS
R
Technical support
SQL
Virtualisation
Remote access software
TeamViewer
T-SQL

Full job description

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

Responsibilities

As Escalation Engineer you will deliver excellent customer and technical service experience to TeamViewer customers, TeamViewer partners and TeamViewer technical community. In this role you will report to Escalation Team Manager and will be supporting, troubleshooting TeamViewer software and services deployed in TeamViewer customers, partners globally. We are looking for someone who is able to self-learn and absorbed our training courses quickly, be creative and adapt to changing processes, show excellence and pride in all aspects of work.

Investigate new or existing incidents by replicating the issue in house and discussing with peers.
Resolve incident from investigation or escalate to third line support.
Ensure customer incidents receive appropriate response and activity.
Keep communication flowing between TeamViewer and our customers throughout the incident lifecycle.
Manage timely resolution of critical incidents.
Develop and maintain detailed working knowledge of current and future TeamViewer products and Microsoft technologies.
Ensure customers are on the latest version and patch level.
Ensure customer readiness and skills transfer through the provision of training, professional service package offerings.
Creating detailed knowledge Base articles
Participation in TeamViewer User Community
Keeping self-skills updated

Technical support for TeamViewer's customers for all TeamViewer Applications.
Collect all necessary information and logs to help identify the root cause.
Resolve all incidents within the allocated SLA
Working closely with Sustained Engineering support to help resolve incidents in a timely fashion.
Working closely with the Site Reliability Team on Supporting our growing SaaS customer base
Contributing to the TeamViewer Support Knowledge Base.
The role is extremely customer focused and involves technically supporting TeamViewer solutions (current and new software releases) in a wide variety of customer environments.
Supporting the customers to ensure customer issues receive appropriate response and activity from 1E Support and Development is essential to ensure the timely resolution of critical situation incidents and concern.
Technical knowledge of current and future TeamViewer products and technologies is essential to maintain a good working knowledge of TeamViewer products and solutions. Full training and certification is provided, with regular and ongoing updates.
Notifying our customers of product release times, hotfixes and updates helps keep our customers TeamViewer Solutions investment patched and current.

Requirements

Knowledge of Microsoft Azure technologies
Knowledge in Microsoft System Center Configuration Manager (SCCM)
Knowledge in Windows Server Enterprise environments
Knowledge in virtualisation technologies HyperV
IIS Configuration and Troubleshooting
T-SQL, Basic queries
Scripting basics
Ability to work independently and to collaborate with others as required, to achieve desired objectives
Influencing and collaboration skills to achieve objectives with other company departments

What we offer

Onsite Onboarding in our HQ office for an optimal start
Great compensation and benefits packages including company achievement bonus or sales bonus
Regular Team events and company-wide celebrations
Remote and Flexible work time
Work From Abroad Program allowing up to 40 days of work outside your contracting country
We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.

Quick apply

Refine Your Search

support escalation engineer jobs in sutton, gtl

Escalation Engineer

IT Support Engineer

Entry Level Support Engineer

Field Service Support Engineer

Technical Support Engineer II, Triage & Discovery

Technical Support Engineer - Premium Accounts, Weekend Coverage

2nd Line IT Support Engineer

Junior Technical Support Engineer

Desktop Support Engineer

Sr. Customer Success Engineer, EMEA

Principal Support Engineer

Corporate IT engineer

Staff Technical Support Engineer

Service Desk Analyst

Onsite IT Support Engineer (Client Facing)

Senior Infrastructure & Microsoft 365 Engineer

Technical Customer Success Manager

Remote Operations Engineer (Utility BESS)

Third Line IT Support Engineer / Technical Consultant

Field Services Engineer

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