Service desk engineer Work, Jobs in Bulwell, Ntt (with Salaries)

2nd Line Support Engineer - Nottingham based
CWCS Managed Hosting —Nottingham
- From £29,250 a year
- Weekend availability
- Linux
- In-person
- Free parking
- Sick pay
Quick apply
Modern Workplace Infrastructure Engineer
Cooper Parry —Derby
- Full-time
- Azure
- Windows
- Scripting
Devops Engineer
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Hybrid work
- Azure
- Linux
- Python
- Employee assistance programme
- Employee discount
Quick apply
Consultant Ecologist
AECOM —Nottingham
- Full-time
- Hybrid work
Senior Engineer – Engineering Geologist
Rolls-Royce SMR —Derby
- £50,650 - £66,500 a year
- Full-time
- Hybrid work
- Travel
Principal Geochemist Consultant
AECOM —Chesterfield
- Full-time
- Hybrid work
2d
Senior Geotechnical Engineers
BWB Consulting —Nottingham
- Hybrid work
- Microsoft Office
- Travel
- Communication skills
Senior Geotechnical Engineer
Caulmert —Nottingham
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Desktop Support Engineer
Glo-networks Ltd —Derby
- £25,000 - £35,000 a year
- Full-time
- Remote
- Work from home
Quick apply
Service Desk Coordinator
Mark1 IT Solutions Ltd —Melton Mowbray
- £30,000 - £32,500 a year
- Full-time
- IT
- In-person
- Communication skills
- Free parking
Quick apply
13d
Network Field Installation Engineer
Luminor3 (Formerly NodeOne) —Nottingham
- £32,000 - £35,000 a year
- Full-time
- English
- Analysis skills
- Driving
- Flexitime
- Work from home
Quick apply
IT Systems Engineer
Blue Light Card —Leicester
- Hybrid work
- Azure
- Windows
- Scripting
- Free parking
- Annual leave
6d
End User IT Support Manager
Brush Group —Loughborough
- Hybrid work
- Organisational skills
- IT
- Employee assistance programme
- Life insurance
10d
IT Support Technician 2nd Line
iZan Business Solutions —Newark-on-Trent
- £26,500 - £31,000 a year
- Full-time
- Azure
- Customer service
- Analysis skills
- Free parking
- Annual leave
Quick apply
8h
Train Operability Engineer
ALSTOM —Derby
- £53,000 a year
- Full-time
- Annual leave
6d
Technical Manager
Phenna Group —Castle Donington
- £35,000 - £40,000 a year
- Full-time
- Microsoft Office
- Business development
- Travel
9d

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2nd Line Support Engineer - Nottingham based

CWCS Managed Hosting
Nottingham

Quick apply

Job details

Full-time
From £29,250 a year

Benefits

Free parking
Discounted or free food
Company pension
Company events
Sick pay
On-site parking

Qualifications

Driving Licence
IIS
PHP
MTA
DNS
Linux
Apache
LAMP stack
MySQL

Full job description

CWCS Managed Hosting is a rapidly growing IT company based in Nottingham. We have thousands of customers in the UK and overseas using our shared web hosting, dedicated servers, colocation and cloud hosting services. We have an excellent reputation and deliver great customer service, high-quality technical support and enterprise-grade hosting products. Our Trustpilot reviews are indicative of our results so far, service means everything to our customers and our purpose is to always offer a level of service that goes above and beyond.

To support our ongoing growth, which includes the establishment of a new, custom-specification data centre, we are seeking A talented individual to join our exceptional technical support team.

The 2nd Line Support Engineer role is key in delivering a high-quality service to our customers, in line with their expectations and SLAs. You will be responsible for the continued monitoring of the environment, auditing and installation of hardware, this role includes weekend and night shifts to maintain our 24/7 support commitment.

Key accountabilities include:

building physical servers, installing operating systems and software, provisioning the network, and racking the servers - this is definitely not a desk job!
Provision and maintenance of servers on our Cloud platform
Responding to customers’ issues: these can be as diverse as handling an email client setup to rebuilding a RAID configuration, or performing a bare metal restore.
Diagnosing issues and presenting a resolution path to the customer, this may be providing a solution or escalating the issue to the correct department.
Building a relationship with all our customers, regardless of their level of technical proficiency. You should always want to help customers, and knowing how to educate customers so that they understand the issue and are able to help themselves in the future is pivotal to the role.
Successfully provisioning orders sent from our Sales department that meet the specification the customer has purchased, and meet the high-level of quality we require and our customers expect.

To be successful in this role you must:

have a passion for technical issues, a keen eye for detail and the patience to investigate an issue and deliver a resolution in a timely fashion
be comfortable working shifts, including periods working nights
be confident working on your own on occasions (with support from our on-call Systems Administrators)
be a strong team player
be customer focussed and able to deliver a high level of customer service
be able to manage workloads, prioritising and organising your time effectively
be solutions focussed but recognise when it is appropriate to escalate matters to best meet customer needs
be confident dealing with customers directly and effective in communicating with a wide range of individuals, from the hobbyist website owner to large corporate entities
have worked previously in a contact centre environment
have a good knowledge of internet technology
be a keen learner with a drive to develop further
hold a full UK driving licence

Whilst not essential, it would be desirable for you to have:

previous experience of working in the hosting sector
previous experience of working night/late shifts
a working knowledge of:
LAMP (Linux, Apache, MySQL, PHP)
Windows 2012/2016/2019/2022
IIS
DNS
Domain Names
Email clients and MTA
cPanel and/or Plesk support skills would be an advantage.

Benefits

An excellent salary for this level of position, and when working shifts we provide a shift bonus payment
A training budget of £2,000 per year to help you develop the skills that drive the growth of the business

Terms and conditions

Full time - average 37.5 hours per week
Rota covers 24 hours, 7 days per week (at our data centre)

Job Types: Full-time, Permanent

Pay: From £29,250.00 per year

Benefits:

Company events
Company pension
Discounted or free food
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

Nottingham NG9 2JR: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Quick apply

Refine Your Search

service desk engineer jobs in bulwell, ntt

2nd Line Support Engineer - Nottingham based

Modern Workplace Infrastructure Engineer

Devops Engineer

Consultant Ecologist

Senior Engineer – Engineering Geologist

Principal Geochemist Consultant

Senior Geotechnical Engineers

Senior Geotechnical Engineer

Desktop Support Engineer

Service Desk Coordinator

Network Field Installation Engineer

IT Systems Engineer

End User IT Support Manager

IT Support Technician 2nd Line

Train Operability Engineer

Technical Manager

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