Mapping & Work, Jobs in Gateshead, Twr (with Salaries)

Customer Experience Advisor - JLR (12 month fixed term contract)
MSX International —Whitley Bay
- Up to £38,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Quick apply
2d
Senior Scientific Officer: Policy sandbox lead on Ecosystem Resilience Metrics
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £42,665 - £50,495 a year
- Part-time
- Doctoral degree
- Presentation skills
2d
Ecommerce Manager
Finnmark Limited —Spennymoor
- £50,000 a year
- Full-time
- Computer literacy
- In-person
- Marketing
- Free parking
- Flexitime
Quick apply
2d
Compliance Consultant & Audit Advisor
OneClickComply —Sunderland
- £30,000 - £37,500 a year
- Full-time
- Driving
- School
- Annual leave
- Employee discount
Quick apply
Logistics Co-ordinator
LOGISTEED UK Limited —Birtley
- £28,000 a year
- Overtime
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
11d
Senior IT Service Manager
HM Revenue and Customs —Newcastle upon Tyne
- £45,544 - £49,523 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
4d
Strategic Planner
Mediaworks —Newcastle upon Tyne
- Full-time
- Hybrid work
- Marketing
- Data analysis skills
- Analysis skills
- Annual leave
Integration Developer
J Barbour and Sons —South Shields
- Full-time
- Azure
- Computer Science
- SQL
- Free parking
- Store discount
Quick apply
Payroll Team Lead
Equans —Newcastle upon Tyne
- Full-time
- Administrative experience
- Supervising experience
- Free parking
- Annual leave
Planner/ Surveyor (Rural)
Galbraith —Morpeth
- Full-time
- CAD
- In-person
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
1d
Founding Account Executive
OneClickComply —Sunderland
- £27,000 - £80,000 a year
- Full-time
- Sales
- Human resources
- Communication skills
- Annual leave
- Employee discount
Quick apply
Platform Engineer
END —Washington
- Full-time
- Azure
- ERP systems
- APIs
- Employee assistance programme
- Employee discount
Quick apply
Senior Technical Business Analyst
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- SQL
- AWS
- Employee assistance programme
- Employee discount
Quick apply
Senior Lead Oracle Fusion Cloud Integration & Extension Consultant role
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- Oracle
- AWS
Quick apply
Transformation Change Manager - Oracle (12 month FTC)
Arriva Limited —Sunderland
- Hybrid work
- Oracle
- ERP systems
- Analysis skills
Quick apply
10d
Senior (Sales) Account Executive
OneClickComply —Sunderland
- £30,000 - £80,000 a year
- Full-time
- Sales
- Human resources
- Communication skills
- Annual leave
- Employee discount
Quick apply
Senior Operations Manager
Elfab Limited —North Shields
- Sales
- Engineering
- ERP systems
Quick apply
Lead Service Designer
hedgehog lab —Newcastle upon Tyne
- Hybrid work
- Agile
- IT
Quick apply
9h
Senior Scientific Officer: Ecosystem Assessment Research Project Officer
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £42,665 - £50,495 a year
- Part-time
- Doctoral degree
- Presentation skills
2d
Business Process and Knowledge Graduate
Sage —Newcastle upon Tyne
- AI
- Business
- Communication skills
9d

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mapping & jobs near gateshead, twr

Customer Experience Advisor - JLR (12 month fixed term contract)

MSX International -
Whitley Bay

Quick apply

Job details

Full-time
Up to £38,000 a year
2 days ago

Benefits

Annual leave
Company pension
Car scheme

Qualifications

Communication skills

Full job description

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

Supporting the launch of the Jaguar Land Rover OneApp (Telematics app) within the Jaguar Land Rover Customer Relationship Centre
Handle customer enquiries, complaints, and escalations professionally and efficiently.
Providing answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
Record events and problems and their resolutions in a ticketing system.
Liaise with Client; work hand in hand with JLR individuals and teams.
Ensure all correct processes and procedures are followed.
Build strong relationships with customers to promote loyalty and retention.

Qualifications

Must:

Experience in customer experience roles.
Strong communication and interpersonal skills.
Excellent problem-solving and conflict-resolution abilities.
Experience using CRM and customer feedback management systems.
Experience in troubleshooting issues.
Good problem-solving skills and communication skills.

Desirable:

Experience within the automotive industry or luxury retail environment.
Knowledge of customer journey mapping and customer experience methodologies.
Understanding of NPS, CSI, and customer insight tools.

Additional Information

Working hours and location

12 month fixed contract

Coventry

Monday-Friday

08:00 - 17:00 hours (week on, week off)

4 week induction in office - Jaguar Land Rover Whitley, Coventry

2 week Grad Bay - Jaguar Land Rover Whitley

2 days in office Tuesday and Wednesday (after 6 weeks)

Package

Up to £38,000 per year
25 day annual leave entitlement (plus bank holidays)
Company contributory pension plan
Cashback healthcare scheme
Life Assurance
Car Salary Exchange Scheme

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

Consumer Engagement
Parts, Accessories & Service Performance
Actionable Insights
Repair Optimization & Compliance
Learning Solutions
Distribution & Sales Performance

Our proven track record means that we now partner with almost every car manufacturer on the market.

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

Quick apply

Refine Your Search

mapping & jobs in gateshead, twr

Customer Experience Advisor - JLR (12 month fixed term contract)

Senior Scientific Officer: Policy sandbox lead on Ecosystem Resilience Metrics

Ecommerce Manager

Compliance Consultant & Audit Advisor

Logistics Co-ordinator

Senior IT Service Manager

Strategic Planner

Integration Developer

Payroll Team Lead

Planner/ Surveyor (Rural)

Founding Account Executive

Platform Engineer

Senior Technical Business Analyst

Senior Lead Oracle Fusion Cloud Integration & Extension Consultant role

Transformation Change Manager - Oracle (12 month FTC)

Senior (Sales) Account Executive

Senior Operations Manager

Lead Service Designer

Senior Scientific Officer: Ecosystem Assessment Research Project Officer

Business Process and Knowledge Graduate

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