Client associate Work, Jobs in Derby, Eng (with Salaries)

Student Support Officer
Fairfield School of Business —Leicester
- Weekend availability
- Bachelor's degree
- No degree
- In-person
Quick apply
2d
Wealth Administrator
Royal Bank of Canada —Nottingham
- Full-time
Member Service Representative
Gallagher —Meadows
- £36,500 - £71,000 a year
- Hybrid work
- Bachelor's degree
- Travel
- Communication skills
- Work from home
3d
Associate Analytics
Gallagher Bassett —Meadows
- £70,500 - £137,500 a year
- Remote
- Microsoft Powerpoint
- Computer Science
- Master's degree
Concierge Specialist (General Ops) - Velocity Black (UK)
Capital One UK —Nottingham
- Weekend availability
- Remote
- Customer service
- Communication skills
- Annual leave
- Flexible schedule
1h
Night Team Leader - 6 months FTC
CEVALogistics —Derby
- Part-time
- Continuous improvement
- Training & development
- Leadership
- Annual leave
- Employee discount
10d
Sign Installer Sales Person
J&T Business Consulting —Ilkeston
- CRM software
- Sales
- Customer service
Quick apply
11d
Records Management Associate
Perceptive —Nottingham
- Full-time
- English
- Administrative experience
- Communication skills
Lecturer in Human Resource Management
University of Derby —Derby
- £38,784 - £46,049 a year
- Weekend availability
- Management
- Doctoral degree
- Research
- Annual leave
- Employee assistance programme
Client Service Manager
Gallagher —Meadows
- Remote
- Bachelor's degree
- Travel
- Computer skills
1d
Trainee Real Estate/Community Associate
Celvista Limited —Leicester
- £26,436.80 a year
- Full-time
- Hospitality
- Microsoft Outlook
- Sales
- Free parking
- Annual leave
Quick apply
Real Estate Associate / Solicitor
Nelsons —Derby
- Full-time
- Hybrid work
- Annual leave
- Employee discount
Commercial Associate Director - Defence
Mace —Derby
- Full-time
- Hybrid work
- Contracts
- Leadership
- Annual leave
Client Services Advisor
Soane Britain —Leicester
- Full-time
- Administrative experience
- Communication skills
- Office experience
Digital Creative Developer & Designer
University of Derby —Kedleston
- £32,260 - £41,689 a year
- Weekend availability
- University
- Organisational skills
- AI
- Annual leave
- Employee assistance programme
7d
Paralegal
Gallagher —Meadows
- Full-time
- Bachelor's degree
- Organisational skills
- AI
10d
Senior ERM Consultant
Gallagher —Meadows
- £116,500 - £227,000 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Flexible schedule
Corporate Tax Associate
Cooper Parry —Derby
- Full-time
- Remote
- Analysis skills
- Accounting
- Communication skills
Graphic Designer & 3d Visualiser
Associate Events —Leicester
- From £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Computer literacy
- Sick pay
Quick apply
Assistant Project Manager - Real Estate
Turner & Townsend —Nottingham
- Full-time
- Business development
- Marketing
Quick apply

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Student Support Officer

Fairfield School of Business -
Leicester

Quick apply

Job details

Permanent | Full-time
2 days ago

Qualifications

Record keeping
Customer communication
Student engagement
Internal department liaison
Complaint handling
Bachelor's degree
Working with students
Client services
Post-secondary education experience
Student welfare
Signposting to community resources
Communication skills

Full job description

Fairfield School of Business is where ambition meets opportunity. Established in 2006 and registered with the Office for Students, FSB is a fast growing and high performing higher education provider. We deliver career-focused qualifications across a range of subjects in partnership with leading UK universities.

With over 200 expert staff, a strong and growing turnover, and campuses across England, including London, Birmingham, Leicester, and Sheffield, FSB combines the strength of a national organisation with a personalised, student first approach.

At FSB, we specialise in opening doors. We support students from diverse backgrounds, including those returning to education, balancing work and family commitments, or without traditional qualifications. Our flexible study options and inclusive learning environment are designed to help every student succeed.

Joining FSB means being part of an organisation that is committed to transforming lives through education. We empower students with the confidence, skills, and support they need to achieve their goals and build their future.

Job Purpose

The Student Support Officer will provide direct support for students with any administrative, pastoral and welfare issues. They will provide high-quality, proactive, services that enhance the student experience and promote engagement and wellbeing. The Student Support Officer serves as a key point of contact for students, offering advice, guidance, and referrals to appropriate services within or outside the institution.

The Student Support Officer will be located in one of the teaching campuses and will report directly to the Associate Dean of the respective Campus. The Student Support Officer is part of the Student Support and Welfare Services, which is overseen by the Student Life Cycle and Enhancement Manager.

Key ResponsibilitiesPrincipal Duties

Act as the first point of contact for students seeking support with administrative, personal, welfare, or wellbeing concerns and offer confidential, impartial and non-judgmental advice and guidance. This includes meeting students in person and answering emails and phone calls.
Monitor student engagement and attendance, identifying those at risk and providing early support or intervention where appropriate.
Provide support to students regarding applications to the Student Loan Company and any related queries.
Support students with policies and procedures relating to Extensions, Mitigating Circumstances, Appeals, Interruptions, Withdrawals, and Complaints.
Work with students on an individual basis to solve issues before they become formal complaints.
Maintain accurate and up-to-date records of student interactions in line with GDPR and institutional policies.
Support student’s welfare and wellbeing by providing confidential advice and guidance on a wide range of issues including mental health, housing, financial hardship, bullying or harassment, and general wellbeing.
Work collaboratively with internal departments to ensure students have access to the support they need (e.g., Student Welfare, safeguarding, Personal Academic Tutors or Academic Support), or refer to trusted external agencies as required.
Support and contribute to the delivery of induction, wellbeing workshops, and student engagement activities and events.
Conduct Student Support Interviews with students and applicants, where additional needs and reasonable adjustments may be required, and ensure their implementation.
Assist students in applying for Disabled Student Allowance (DSA), and in the support allocated to them.
Assist in measures to enhance and capture the student voice.
Engage in continuing professional development (CPD)
Any other required duties from the department.

Person Specification

Essential:

Previous experience in a customer-facing or client-facing role.
Excellent interpersonal and communication skills, with the ability to work empathetically and confidentially.
Excellent organisational and record-keeping skills.
Ability to maintain a calm attitude under pressure, for example when dealing with challenging and stressful situations.
Ability to work as part of a team and to collaborate with others in ensuring holistic support is provided to students to support their pastoral and learning needs.
Ability to work within set processes, policies and guidelines.
Flexibility to work evenings and weekends.
Commitment to helping FSB meet its institutional Values namely:
Education and learning through excellence
Accountability and academic integrity
Professionalism and support
Widening access and participation and promoting equality of opportunity

Desirable:

A Bachelor’s degree or equivalent professional qualification, ideally in a relevant subject (e.g. customer service, events, Mental Health, Social Work, Education/Teaching).
Experience of working in a Higher Education (HE) institution.
Knowledge of various issues that affect students e.g. mental health, disabilities, neurodivergence, and social needs.
Experience of supporting events and/or delivering workshops.
Knowledge of relevant policy e.g. Data Protection, Safeguarding, Equality, Diversity and Inclusivity.

Work Location: In person

Quick apply

Refine Your Search

client associate jobs in derby, eng

Student Support Officer

Wealth Administrator

Member Service Representative

Associate Analytics

Concierge Specialist (General Ops) - Velocity Black (UK)

Night Team Leader - 6 months FTC

Sign Installer Sales Person

Records Management Associate

Lecturer in Human Resource Management

Client Service Manager

Trainee Real Estate/Community Associate

Real Estate Associate / Solicitor

Commercial Associate Director - Defence

Client Services Advisor

Digital Creative Developer & Designer

Paralegal

Senior ERM Consultant

Corporate Tax Associate

Graphic Designer & 3d Visualiser

Assistant Project Manager - Real Estate

I want to receive the latest job alerts for client associate in derby, eng

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