Trebuchet MS with Updated Inkey Blue
Guide Dogs - Where Every Role Makes a Difference
Come and join us as self‑motivated and purpose‑driven Operations Support Coordinator and be part of something life‑changing - helping people with sight loss live the life they choose.
As an Operations Support Coordinator at Guide Dogs, you’ll play a vital, people‑focused role supporting the smooth and efficient delivery of our services through excellent coordination, organisation, and attention to detail. You’ll be central to enabling our teams and volunteers to deliver life‑changing support by keeping operations compliant, welcoming, and running seamlessly. The Operations Support Coordinator will be an expert in administrative coordination and operational compliance. Our Operations Support Coordinators play a huge part in ensuring everything we do enables us to deliver on our purpose and exceed expectations.
Key Responsibilities
Provide administrative support for Guide Dogs services (GDS) including GDS Operations, Puppy Raising, Dog Health & Wellbeing and Rehoming. This could include, but not exclusive to, preparing/sending out equipment; coordinating and booking hotels for class; collating and sending qualification packs in preferred formats; inputting health histories; and mailings as generated by GDI and requested by the CAS team.
Provides administrative support for the SISS team this could include, but not exclusive to ensuring any equipment is ordered and mailings sent out in preferred formats, in a timely manner.
Provides administrative support for volunteers such as puppy raisers, fosterers and drivers. This could include, but not exclusive to, sending puppy information packs and agreed communications within the agreed timescales as set out in the volunteer engagement process, dealing with queries and supporting the coordination of volunteer activities required for operational delivery as requested.
Deals with routine correspondence and calls ensuring all enquiries are proficiently handled and appropriately referred to the relevant internal specialists in line with quality standards.
Maintain paper and computer-based inputting and customer or volunteer records in line with process standards and General Data Protection Regulations.
Provide reception services, including – greeting visitors, managing incoming and outgoing post/deliveries, car parking, hot desks, and meeting room bookings/equipment.
Coordinates local health & safety activities to ensure the site remains safe and compliant. These include fire alarm testing, monthly safety checks and emergency evacuation support as required.
You
You’ll have a people‑centred, customer‑focused approach to delivering high‑quality administrative and operational support. You’ll enjoy working in a busy, collaborative office environment with a dedicated focus on supporting staff, volunteers, and services to operate efficiently and compliantly, whilst being committed to quality, safeguarding. You’ll act with integrity and honesty in everything you do.
Skills and Competencies
Educated to post-secondary level with a minimum of 3 GCSE passes including Maths & English at grade C (or equivalent) (QCF level 2 / SQCF level 5).
Experience in a customer service role, and/or office/administration role.
Experience completing basic H&S risk assessments.
Experienced in the use of CRM systems.
A comprehensive knowledge of GDPR regulations.
Computer literate with advanced skills in the Microsoft Office suite (Outlook, Excel, Word, PowerPoint).
Basic understanding of Health and Safety legislation.
Clear understanding and experience of safeguarding.
Benefits
We wouldn’t be able to change the lives of people with sight loss without our people. That’s why it’s important for us to provide a variety of benefits that reward our colleagues in a way that suits them and recognises the hard work and contribution that they make.
26 days annual leave. After three years of continuous employment, this increases to 28 days plus bank holidays.
Real Living Wage Employer
Flex pot - equal to a proportion of your annual salary to use on our wide variety of flexible benefits
The option to buy and sell annual leave
Discounts and cash-back scheme
Excellent pension scheme (We will match your pension contributions plus 2% up to a maximum of 9% employer contribution)
And lots more!
For high volumes of applications, we reserve the right to close adverts earlier than advertised.
Trebuchet MS with Updated Inkey Blue
If you want to know more about the teams who work at Guide Dogs, you can find it on our Careers Page
Our Commitment to Diversity and Inclusion
Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality.
We encourage applications from people with disabilities as they are currently under-represented in the organisation and guarantee an invitation to interview for all applicants with disabilities who demonstrate, within their application form, sufficient evidence to meet the essential criteria for the job.
If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier; in addition, we cannot offer visa sponsorship at this time.
Safeguarding
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.
At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually, taking into account the nature of the offense, its relevance to the role, and the time that has passed since the incident. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.
Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.
How to apply
You may have particular needs to be able to complete your application, If you would like support please contact our Recruitment Team on 0118 3540345 or
[email protected]As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description.
