Customer service team lead Work, Jobs in Perry Barr (with Salaries)

Helpdesk Team Leader
Emcor —Nechells
- £34,280 a year
- Overtime
- Customer service
- Computer literacy
- Microsoft Office
- Employee assistance programme
- Referral programme
Quick apply
Lead Online Manager
Sainsbury's —Sutton Coldfield
- From £36,250 a year
- Management
- Leadership
- Employee discount
Customer Service Team Leader
Burbage Custom Windows —Hinckley
- From £29,500 a year
- Full-time
- Microsoft Excel
- Customer service
- ERP systems
- Free parking
- Health & wellbeing programme
Quick apply
4d
Programme Delivery Lead
Riviera Travel —Burton-On-Trent
- £590 - £680 a day
- Full-time
- Hybrid work
- PMP
- ERP systems
- Agile
Quick apply
Part-time Sales Lead Coordinator
Edward Howell Galvanizers Ltd , part of Wedge Group Galvanizing —Willenhall
- £13.73 an hour
- Full-time
- Hybrid work
- CRM software
- Customer service
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
10d
Tyre Solutions Lead
RAC —Walsall
- Communication skills
Motor Operations Complaint Team Manager
BNP Paribas —Solihull
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Financial services
- Employee discount
9d
Team Leader
EG On The Move Ltd —Tyseley
- £13.40 an hour
- Part-time
- Employee discount
Quick apply
6d
Admin Team Leader
Trifast —Walsall
- Full-time
- Management
- Administrative experience
- Continuous improvement
- Annual leave
- Employee assistance programme
Customer Development Team Lead
Cox Automotive —Stafford
- Full-time
- Hybrid work
- Analysis skills
- Leadership
Team Leader - 30 hours pw
WHSmith Travel —Heath Town
- Part-time
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Policy and Engagement Programme Lead
Sanctuary Group —Worcester
- £51,379 - £62,412 a year
- Full-time
- Customer service
- English
- Project management
- Annual leave
- Employee discount
Quick apply
11d
Operating Model Lead - Oldbury
DPD Group UK —Oldbury
- Full-time
- Hybrid work
- Leadership
- Free parking
Quick apply
BCAL Operations Team Leader (Specialist Logistics)
BCA Logistics —Birmingham
- £16.30 an hour
- Analysis skills
- Travel
Quick apply
Property Co-Orindator Team Leader
Fexco Property Services —Birmingham
- Full-time
- Management
- Organisational skills
- Leadership
Quick apply
Sales Team Leader
LKQ Corporation —Smethwick
- Full-time
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
practice Lead/ Receptionist
Highfield Dental Clinic —Birmingham
- £32,000.00 - £35,977.33 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
1d
Lead Receptionist
Stonydelph Dental Practice —Tamworth
- From £13.25 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Annual leave
Quick apply
Customer & Sales Support Team Leader
The Keystone Group UK —Swadlincote
- Full-time
- CRM software
- Microsoft Excel
- Customer service
Quick apply
5d
Lead Food Manager
Sainsbury's —Kidderminster
- From £36,250 a year
- Leadership
- Employee discount
1d

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Helpdesk Team Leader

Emcor -
Nechells

Quick apply

Job details

Permanent | Full-time
£34,280 a year

Benefits

Cycle to work scheme
Discounted gym membership
Employee assistance programme
Paid volunteer time
Referral programme

Qualifications

Customer service
Computer literacy
Microsoft Office
Communication skills
Negotiation

Full job description

Role overview

Location: BBC Birmingham Mailbox

Salary: £34,280 pa + Overtime

Working Hours: 8:00- 17:00 Monday- Friday supporting 2x shift patterns

Contract Type: Permanent, Full Time

About EMCOR UK:

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Role Overview:

Active supervision of the account help desk service, always providing an excellent level of customer service in the delivery of reactive and proactive task handling

Monitoring of service provided to ensure contractual compliance.

What you'll do:

To take overall daily responsibility and ownership of the helpdesk
To supervise the team and ensure all reactive work orders are responded to within timelines
Instil a culture of customer service excellence
To manage CAFM to ensure work orders are dealt with effectively
Monitor and respond accordingly to queries and client requests
Co-ordinate faults, schedule to engineers and communicate with customers
Liaising with Clients to escalate out of line incidents
Ensuring EMCOR UK meet the contractual delivery requirements
Raise purchase orders
Managing customer meeting arrangements
Any other duties, as requested by the management team
To provide holiday cover for colleagues when required

About the role

Who you'll be:

Both verbal and written communication should be excellent
Excellent customer service skills including handling of issues and negotiation skills
Planning and organisation skills
Ability to be resilient under pressure and be able to converse confidently with staff, suppliers, and customers at all levels
Computer literate with Microsoft Office knowledge
Knowledge and experience in the operation of a CAFM system advantageous
Ability to multitask and manage time effectively
Personable and approachable

EMCOR UK benefits

Benefits:

25 Days holidays + Bank holidays
Holiday Buy Scheme - up to 5 days a year
Industry leading Maternity & Paternity Policies
Refer a Friend scheme – worth £500 per referral
GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
Extensive Learning & Development opportunities, including opportunities for progression.
Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
Bike To Work Scheme
Paid volunteering and charity days
Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.

At EMCOR UK, we embrace and celebrate diversity in all its forms.

We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.

We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.

Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.

Join us in building a better world at work.

Quick apply

Refine Your Search

customer service team lead jobs in perry barr

Helpdesk Team Leader

Lead Online Manager

Customer Service Team Leader

Programme Delivery Lead

Part-time Sales Lead Coordinator

Tyre Solutions Lead

Motor Operations Complaint Team Manager

Team Leader

Admin Team Leader

Customer Development Team Lead

Team Leader - 30 hours pw

Policy and Engagement Programme Lead

Operating Model Lead - Oldbury

BCAL Operations Team Leader (Specialist Logistics)

Property Co-Orindator Team Leader

Sales Team Leader

practice Lead/ Receptionist

Lead Receptionist

Customer & Sales Support Team Leader

Lead Food Manager

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