ADP Trainer - Luton - Part Time
Introduction
AIRDAT is a UK based systems, training & consultancy company providing services specifically to the Aviation sector. Our products relate to the management of training, assurance, compliance, fleet and auditing. In addition, AIRDAT offers airports an array of support services.
AIRDAT is proudly an Employee Ownership Trust (EOT). Joining our Employee Ownership Trust means becoming an integral part of a company where your contributions directly impact our shared success. As an employee-owner, you'll have a stake in the company's achievements, fostering a collaborative and empowered work culture. Our commitment to shared ownership promotes a supportive environment where your dedication is rewarded, creating a fulfilling and mutually beneficial workplace.
At AIRDAT, it’s all about life-work balance. The company also runs around 6 free ‘activity days’ throughout the year (including things like Go Karting, Off-Road Driving,Spa Day, Kayaking) - you can vote for other activities you’d like to do and you can book onto as many of these as you like (or not!) - plus our team Christmas Party.
We operate a cycle to work scheme, a Private Healthcare Scheme and Discretionary Occupational Sick Pay. You’ll be provided with all the equipment you need and we reserve an annual budget to help improve skills and further your development too. In addition, all team members receive a purchasing card, so no using your own funds to make company purchases.
Our company values are Proactive, Evolving, Confident and Supportive - these should resonate with any potential applicants.
The Role
This is a permanent contract and we are looking for someone who can work part time, 2 days a week, 8 hours per day. This role will be on site at Luton with some home/remote work too. In addition, there may be some travel to the other airports that AIRDAT operates at and to meet with the management team when required.
In this role you will be responsible for:
- The delivery of AIRDAT training courses, including Airside Driver Training Courses
- Printing and distributing driving permits.
- Becoming a subject matter expert on everything AIRDAT and LTN.
- The organisation and planning of the Training Team
- Creation and maintenance of all course material required (in person, eLearning and competency based assessments)
- Contributing to and helping execute the growth plans of the business in relation to Training
- Liaising with our key airport clients for feedback sessions and to ensure standards are maintained
- Attending and contributing to safety and training meetings and events
- Attending and contributing to the online morning support meeting and monthly check in meetings
- Staying up to date on all local and regulatory changes that impact our services and those of our clients.
- Learning everything about AIRDAT’s products and services to assist clients & contribute to the company product planning events.
- Assist clients directly using chat, email, telephone and ticketing systems.
- Working with the internal team to help improve processes and ensure the smooth operation of the business
- Responding to queries (internal and external) in a timely manner and prioritising critical issues.
- Being a champion for AIRDAT’s products and services and cross selling/promoting use of them whenever possible.
You will report to Regional Training Lead- Luton and Stansted. There will also be a need to self manage whilst maintaining our company culture & values.
Applicants must be able to demonstrate that they are proactive, confident, work well with others, have exceptional customer service skills, are good decision-makers, highly organised & self-motivated, reliable and can work under their own steam, unaided.
Strengths & Behaviours
Are you:
- Someone who loves to help, educate and support people?
- Comfortable interacting with stakeholders of all types and with exceptional customer service skills?
- Loves tech and enjoys using systems to make their life easier?
- Capable of building good relationships leading to trust and commitment?
- Driven with the enthusiasm to work in a complex fast-moving environment?
- Able to work to targets and deadlines?
- An excellent communicator (verbal and written)?
- Able to convey complex information in a clear and concise manner
- Able to work at pace, a self-starter who can work with the minimum of supervision?
- Able to put forward, consider and adapt to better methods of working?
- Someone who has a keen eye for detail?
- Someone who likes things to be done right?
Role Requirements Required
- Have a full valid UK driving licence
- Have held an ADP at Luton Airport for more than 12 months
- Have experience in customer service
- Good time management and organisational skills
- Excellent written and verbal communication skills.
- Highly proficient computer skills
- A good team player
- Understanding of aviation policy and regulation
Desirable
- Have a background in education/training within aviation
- Have a CAT D1 drivers licence.
- Have an Award in Education and Training qualification (or equivalent)
- Have experience coordinating small teams
- Have experience in operating minibus size vehicles of up to 17 seats.
- Knowledge and use of Google Workspace
- Have a Manoeuvring ADP for Luton Airport
Salary
- Salary will be discussed on the offer of employment and may depend on experience and qualifications.
- Annual performance reviews will be carried out with your manager.
Applying & more information
To apply for this position please email a copy of your CV and a covering letter/email to [email protected], insert the job title into the subject line. More information on AIRDAT can be found atwww.airdat.org
Benefits:
- Company events
- Company pension
- On-site parking
- Sick pay
Application question(s):
- Do you have experience in the aviation industry?
- Do you have a minimum 3-year experience in Airside Driving?
- Do you have a minimum of 1 year driving experience airside at Luton Airport?
- Are you able to work comfortably in a fast-paced environment?
Work Location: In person
