Technology management occupations Work, Jobs in Finmere, Bkm (with Salaries)

IT Service Management Analyst
hireful —Banbury
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
Quick apply
1d
VP Technology & Data
nLighten HQ BV —Milton Keynes
- English
- Travel
- Leadership
Associate Director of AI Implementation
Buckinghamshire Healthcare NHS Trust —Aylesbury
- £94,356 - £108,814 a year
- Full-time
- Annual leave
VP Technology & Data
nLighten —Milton Keynes
- English
- Travel
- Leadership
Quick apply
IT Project Manager
KNAPP U.K. Limited —Chalgrove
- Full-time
- Remote
- Project management
- IT
IT and Infrastructure Manager
University of Oxford —Oxford
- £39,424 - £47,779 a year
- Weekend availability
- Hybrid work
- IT
- Leadership
- Communication skills
Senior Product Manager
HMGCC —Milton Keynes
- £79,514 a year
- Overtime
- Mentoring
- Training & development
- Free parking
- Annual leave
8d
Technical Product Owner
Oxford University Press —Oxford
- Hybrid work
- Software development
- Employee discount
IT Asset & Service Delivery Coordinator
Oxford Nanopore Technologies —Oxford
- Full-time
- Communication skills
7d
Data Product Manager
Barclays —Northampton
- Product management
- AI
6d
HEAD OF WMS EUROPE
Yusen Logistics (UK) —Northampton
- Full-time
- Oracle
- English
- Travel
Technical Project Manager
Micro:bit Educational Foundation —Oxford
- £53,000 - £59,000 a year
- Full-time
- Hybrid work
- PMP
- Agile
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
14d
Senior Product Manager
HMGCC (His Majestys Government Communications Centre) —Hanslope
- £79,514 a year
- Overtime
- Presentation skills
- Mentoring
- Training & development
- Free parking
- Annual leave
3d
Director, Oxford Research Technology
Vertex Pharmaceuticals —Oxford
- Full-time
- Bachelor's degree
- No degree
- Leadership
14d
Project Manager (UK)
Xtremepush —Milton Keynes
- Hybrid work
- PMP
- Analysis skills
- Project management
Quick apply
Senior Product Manager - bioinformatics (human genetics)
Oxford Nanopore Technologies —Oxford
- Full-time
- Product management
- Communication skills
Problem Manager (FCDO)
Synapri —Milton Keynes
Technical Project Coordinator (Maternity Cover)
Fortescue —Kidlington
- Monday to Friday
- Bachelor's degree
- Agile
- Communication skills
11h
Operations Project Manager
Infinitesima —Abingdon
- £59,000 - £70,000 a year
- Hybrid work
- PMP
- Continuous improvement
- Leadership
Quick apply
6d
Solution Owner - FTC 12 months
RM Education Limited —Abingdon
- Hybrid work
- Analysis skills
- Annual leave
5d

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technology management occupations jobs near finmere, bkm

IT Service Management Analyst

hireful -
Banbury

Quick apply

Job details

Full-time
£40,000 - £45,000 a year
1 day ago

Qualifications

Technical troubleshooting
Stakeholder collaboration
Stakeholder liaison
IT service management
Business processes
Zendesk
ServiceNow
Customer support
Problem management
Customer interaction
Multidisciplinary collaboration
Help desk

Full job description

Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product and Engineering, you'll resolve complex issues while strengthening the processes and tooling that the wider support team relies on.

Location: Banbury - hybrid with flexibility to work remotely. 2-3 days per week in the office. Salary: £40,000 - £45,000 basic plus benefits package + weekend support rota contribution pay. Good commutes from Rugby, Coventry, Oxford, Milton Keynes, Northampton, etc.

What you'll be doing

Own significant incidents end-to-end, from triage and coordination through to customer communication and post-incident review (NOT fix; we have 1st through 3rd line support functions)
Build a lightweight problem management practice that drives recurring issues to a permanent fix with Engineering & Product.
Act as the bridge between Customer Success, Product and Engineering, defining clear escalation pathways and handover standards
Evolve the service management tooling - workflows, automations, reporting and engineering integrations
Build a knowledge base that reduces repeat contacts and produce service reporting that turns trends into action
Coach first and second line agents on investigation, troubleshooting and customer communication

What you need to bring

3+ years in a senior support, service desk or ITSM role.
Working knowledge of ITIL Incident and Problem Management, applied pragmatically
Hands-on administration of an enterprise ITSM platform (Zendesk, Jira Service Management, Freshservice, ServiceNow or similar) - workflows and reporting, not just ticketing
A track record of improving a support function, such as escalation frameworks, SLA design or knowledge management resources
Confident, clear communicator who's comfortable in difficult conversations with customers and senior stakeholders
Available for occasional weekend support rota

Why you'll love this job

Genuine autonomy to shape how service management works, with real influence and no line management responsibilities for the moment.
Join a business backed by fresh growth investment (Multiple millions....), with the scope to build something rather than maintain it
Work alongside a team who've lived the industry they serve, in a genuinely collaborative culture

If you're ready to bring structure and pace to a growing support function in the software technology sector, we'd love to hear from you. Apply now to find out more about this exciting opportunity.

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Refine Your Search

technology management occupations jobs in finmere, bkm

IT Service Management Analyst

VP Technology & Data

Associate Director of AI Implementation

VP Technology & Data

IT Project Manager

IT and Infrastructure Manager

Senior Product Manager

Technical Product Owner

IT Asset & Service Delivery Coordinator

Data Product Manager

HEAD OF WMS EUROPE

Technical Project Manager

Senior Product Manager

Director, Oxford Research Technology

Project Manager (UK)

Senior Product Manager - bioinformatics (human genetics)

Problem Manager (FCDO)

Technical Project Coordinator (Maternity Cover)

Operations Project Manager

Solution Owner - FTC 12 months

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