Junior it support Work, Jobs in Birmingham, Eng (with Salaries)

First Line Support Consultant
Pinewood.AI —Solihull
- £25,000 a year
- Weekend availability
- Hybrid work
- Bachelor's degree
- Driving
- Time management
- Annual leave
- Employee assistance programme
Quick apply
2d
Junior Data Analyst - Apprentice
BCA —Wolverhampton
- £16,685 a year
- Full-time
- Microsoft Excel
- Employee assistance programme
- Employee discount
Quick apply
1d
Software Developer, Digital Innovation, Tax and Legal
Deloitte —Birmingham
- Hybrid work
- Azure
- Computer Science
- DevOps
Graduate Technical Business Analyst, Data Warehouse Integration and Reporting, Birmingham
Acturis —Birmingham
- Full-time
- Hybrid work
- SQL
- Maths
- Bachelor's degree
Corporate Treasury - DevOps Engineer - Associate - Birmingham
Goldman Sachs —Birmingham
- Full-time
- Computer Science
- DevOps
- Engineering
- Employee assistance programme
Senior Software Engineer (UK Remote)
Turnitin, LLC —Birmingham
- Full-time
- Remote
- Java
- AWS
- Mentoring
- Annual leave
Quick apply
Principal Software Engineer Backend Technologies, Platform (UK Remote)
Turnitin, LLC —Birmingham
- Full-time
- Remote
- DevOps
- System design
- Java
- Annual leave
Quick apply
Senior Systems Accountant
Government Property Agency —Birmingham
- £42,450 - £46,636 a year
- Full-time
- Microsoft Excel
- Maintenance
- Presentation skills
15h
Junior HRIS Specialist EMEIA
ASSA ABLOY —Willenhall
- Analysis skills
- Travel
- Human resources
Senior Pensions Analyst - Calculations and Bene...
Isio Group —Birmingham
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Senior Java Engineer
Capgemini —Birmingham
- Hybrid work
- Java
- SQL
- AWS
Major Incident Management Lead
The Co-operative Bank —Coventry
- £68,000 - £93,500 a year
- Full-time
- Hybrid work
- Driving
- Travel
- Mentoring
3h
OT Cybersecurity Solution Architect - SC Cleared
Resillion —Birmingham
- Full-time
- Analysis skills
Quick apply
Manager, Lead ServiceNow Solution Architect, Global
Deloitte —Birmingham
- Hybrid work
- Microsoft Powerpoint
- Azure
- AWS
Manager, Lead Specialist, ServiceNow Solution Architect
Deloitte —Birmingham
- Hybrid work
- Microsoft Powerpoint
- Azure
- AWS
Tax Technology Implementation Senior Manager (Data Ecosystem)
KPMG —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior EmbeddedSoftware Engineer
TechBiz Global GmbH —Birmingham
- Full-time
- Engineering
- Master's degree
- C++
Quick apply
Data Engineering Manager FTC
NFU Mutual —Stratford-upon-Avon
- Up to £75,000 a year
- Full-time
- Remote
- Azure
- SQL
- AWS
- Annual leave
- Employee discount
2d
Senior Android Engineer
Gymshark —Solihull
- Leadership
- Employee discount
- Gym membership
Quick apply
Senior Producer
Playground Games —Leamington Spa
- Hybrid work
- Project management
- Organisational skills
- Software development
- Relocation assistance

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First Line Support Consultant

Pinewood.AI -
Solihull

Quick apply

Job details

Full-time
£25,000 a year
2 days ago

Benefits

Cycle to work scheme
Annual leave
Employee assistance programme
Gym membership

Qualifications

Bachelor's degree
Driving
Customer support
Time management

Full job description

The Opportunity

Pinewood.AI currently has an exciting opportunity for an experienced, enthusiastic and customer-focused Support Consultant to join the team and help deliver an exceptional service to the end users of our cloud-based system application (Dealer Management System).

As a Customer Support Consultant, you will be the first point of contact for our customers, assisting with any day-to-day queries, helping to trouble shoot problems, and providing client training.

Your responsibilities will include:

Providing clients with an excellent customer service via phone, email, and webchat.
Diagnosing and finding solutions to customer queries in a timely, professional manner.
Developing relationships with stakeholders across the business and communicating product related issues to the relevant team.
Logging and investigating outstanding tickets.
Contributing to and helping to develop Pinewood’s internal knowledge base.
As your knowledge grows, providing support to more junior members of the team.

This is a full-time position on a three-shift rota (8:00am - 4:30pm, 9:00am - 5:30pm and 10:30am - 7:00pm). Occasional weekend and bank holiday work is also expected and will work on a rolling shift pattern.

Requirements

We are looking for a natural people person with an ability to understand the needs of the customer. You'll have an inquisitive mindset with a flair for problem solving.

The ideal candidate will also have:

Strong customer support background either in Retail or Automotive

Strong time management skills with an ability to prioritise your workload.
A strong attention to detail and ability to think outside of the box.
A Level education OR equivalent in work experience (a Bachelor's degree in a Computing or Software related field is beneficial but not essential).
An interest in the IT or Automotive industry.

Desirable

At least 1 year of previous experience in a non-scripted customer helpdesk role (either in SaaS or the IT or Automotive industry would be preferrable).
Experience of working in a dealership, or having previously worked with the Pinewood.AI system (formerly Pinewood DMS/Pinnacle), is highly beneficial but not essential.

Benefits

A competitive starting salary of £25,000 per annum
5% stakeholder bonus scheme
Share scheme
Hybrid working
25 days holiday plus all UK bank holidays
4x life assurance
Enhanced family-friendly leave – 5 months’ full pay for maternity or adoption, plus 2 weeks’ fully paid paternity/adoption leave and an extra 2 weeks to use as paid annual leave within 24 months of birth or adoption
Employee Assistance Programme (EAP) – free, confidential 24/7 support for you and your immediate family (including counselling, legal & financial advice, and wellbeing resources)
Regular 1-2-1s and career development opportunities
Cycle to Work scheme – save up to 40% on bikes and accessories through salary sacrifice
Eyecare vouchers – free eye test and contribution towards prescription glasses
Regular social events
Employee recognition and awards

Why join Pinewood.AI?

This is an exciting opportunity to connect, communicate, and make a real impact across a global technology business. As a First Line Support Consultant at Pinewood.AI, you’ll be on the frontline of our customer experience building trust, driving clarity, and delivering outstanding support as customers use our global SaaS platform. We’re looking for ambitious individuals ready to start or grow their career in a fast-moving, innovative SaaS environment.

About Us

Our story began more than 20 years ago, but right from the start, it has been rooted in the specific needs of the automotive industry. As automotive professionals as well as technologists, we wanted to build practical technology solutions that were designed around how automotive businesses work, recognising what makes them different. Pinewood.AI is an unparalleled Automotive Intelligence Platform that enables automotive retail customers and OEMs to drive growth and profitability throughout every aspect of their business.

Pinewood’s cloud-based, secure end-to-end ecosystem unlocks the value of every customer. Our vision is to be the full-service technology partner that helps automotive retailers and OEMs run more efficiently and increase revenue by making better commercial and business decisions more easily.

This is an excellent opportunity to join a forward-thinking full-service technology partner and make a direct impact on our client's experience. We offer lots of on the job training, a flexible work environment, and an opportunity to develop a long-term career.

Quick apply

Refine Your Search

junior it support jobs in birmingham, eng

First Line Support Consultant

Junior Data Analyst - Apprentice

Software Developer, Digital Innovation, Tax and Legal

Graduate Technical Business Analyst, Data Warehouse Integration and Reporting, Birmingham

Corporate Treasury - DevOps Engineer - Associate - Birmingham

Senior Software Engineer (UK Remote)

Principal Software Engineer Backend Technologies, Platform (UK Remote)

Senior Systems Accountant

Junior HRIS Specialist EMEIA

Senior Pensions Analyst - Calculations and Bene...

Senior Java Engineer

Major Incident Management Lead

OT Cybersecurity Solution Architect - SC Cleared

Manager, Lead ServiceNow Solution Architect, Global

Manager, Lead Specialist, ServiceNow Solution Architect

Tax Technology Implementation Senior Manager (Data Ecosystem)

Senior EmbeddedSoftware Engineer

Data Engineering Manager FTC

Senior Android Engineer

Senior Producer

I want to receive the latest job alerts for junior it support in birmingham, eng

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