1st line support Work, Jobs in Durham, Eng (with Salaries)

1st/2nd Line Support Analyst
Ramsdens Financial Ltd —Stockton-on-Tees
- From £15.18 an hour
- Full-time
- Windows
- Microsoft Office
- SQL
- Employee assistance programme
- Employee discount
Quick apply
1st Line IT Support Technician
SJ Systems (North) Ltd —Darlington
- £12.86 - £13.63 an hour
- Full-time
- Software troubleshooting
- Windows
- In-person
- Work from home
Quick apply
Service Desk Analyst
Norton Rose Fulbright —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- Windows
- Communication skills
Temporary Waking Night Support Worker
YMCA Wearside Ltd —Chester-le-Street
- £13.55 an hour
- 12 hour shift
- English
- Driving
- Travel
- Annual leave
- Sick pay
Quick apply
14d
2nd Line Support Technician
Vertu Motors —Gateshead
- £29,252 a year
- Full-time
- Organisational skills
- IT
- Communication skills
Quick apply
Infrastructure and Network Engineer
Waterstons —Durham
- £27,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Azure
- SQL
- AWS
- Employee assistance programme
- Sick pay
Service Desk Analyst
Nomad Digital —Newcastle upon Tyne
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Referral programme
Quick apply
1d
Registered Nurse Nights
Hill Care —Blyth
- £21.50 an hour
- 8 hour shift
- Supervising experience
- Care plans
- Free parking
- Flexible schedule
Quick apply
8d
Senior Lecturer - Dental Hygiene and Therapy
University of Sunderland —Sunderland
- £46,756 - £58,228 a year
- Full-time
- University
- Leadership
- Communication skills
9h
Senior Lecturer Occupational Therapy
University of Sunderland —Sunderland
- £32,855 - £58,228 a year
- Full-time
- University
- Leadership
- Communication skills
- Annual leave
6d
Early Years Teacher
Busy Bees —Billingham
- Up to £15 an hour
- Full-time
- Mentoring
- Leadership
- Teaching
- Free parking
- Employee assistance programme
9d
Systems Specialist
Altrad —Middlesbrough
- System design
- Maintenance
Quick apply
Service Desk Analyst
Cora Health —Newcastle upon Tyne
- Up to £27,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Employee assistance programme
8d
3rd Line Network Support Engineer
Aspire Technology Solutions —Gateshead
- From £40,000 a year
- Full-time
- Travel
- Mentoring
- Computer networking
- Free parking
- Annual leave
Quick apply
Marketing Executive
Legends Global (Europe) —Newcastle upon Tyne
- Organisational skills
- Communication skills
- Marketing
- Annual leave
- Employee assistance programme
Quick apply
6d
Senior Lecturer - Dental Technology
University of Sunderland —Sunderland
- £46,756 - £58,228 a year
- Full-time
- University
- Leadership
- Communication skills
9h
Undergraduate Teaching Fellow
North Tees and Hartlepool NHS Foundation Trust —Stockton-on-Tees
- £54,499 a year
- Full-time
- Patient care
- Teaching
1d

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1st/2nd Line Support Analyst
Ramsdens Financial Ltd —Stockton-on-Tees
Handling cash balancing issues in a retail environment. Sound capability handling support calls. To log all support calls and prioritise them accordingly.
From £15.18 an hour
Quick apply
1st Line IT Support Technician
SJ Systems (North) Ltd —Darlington
A full driving licence and access to a vehicle — occasional client site visits form part of the role. A confident, professional telephone manner and excellent…
£12.86 - £13.63 an hour
Quick apply

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1st line support jobs near durham, eng

1st/2nd Line Support Analyst

Ramsdens Financial Ltd -
Stockton-on-Tees

Quick apply

Job details

Permanent | Full-time
From £15.18 an hour

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

IIS
Windows
Microsoft Office
SQL
Active Directory
VPN

Full job description

About the company

Ramsdens is a trusted and expanding multi-service retailer offering Travel Money, Jewellery, Gold buying and Loan Services; we have over 160 High Street stores in England, Scotland and Wales. We are proud to have been named one of the Sunday Times Best Places to Work 2026, reflecting our commitment to creating an exceptional workplace where people feel valued, supported and able to thrive.

We are looking to recruit a 1st & 2nd line IT support analyst working in our Teesside head office

Benefits

Competitive market rates of pay
Monthly pay
Bonus Scheme
28 days holiday increasing to 33 (with service)
Birthday Holiday
Company Pension Scheme
Staff Discount scheme
Comprehensive induction programme
Opportunities for staff development
Employee Recognition Scheme
Fully supported Employee Assistance Programme and access to our 24/7 well-being portal
Fully inclusive family friendly policies.

Job responsibilities

We are looking for a 1st & 2nd line IT support analyst to join our team onsite in Teesside. This is a key role providing responsive and efficient IT support.

Key Duties and Tasks:

To report to the RFL IT Support Manager.
To analyse and resolve day to day technical problems in support of the RFL.
To log all support calls and prioritise them accordingly.
To progress project work as allocated by the IT Support Manager.
To maintain currency on all Ramsdens systems.
To escalate issues to the IT Support Manager.
Ensure that departmental SLAs are achieved.
To maintain a broad knowledge of state-of-the-art technology, equipment, and/or systems.
To substitute for other team members in periods of their absence.
To conduct new branch installations.
To visit Ramsdens sites where physical first-hand assistance is required.
To act as a point of escalation for issues raised by other team members.
To perform other related duties as assigned by the RFL IT Support Manager and RFL Directors

Person Specification

Essential

Software Knowledge

Demonstrate sound ability to support Windows desktop environments.
Have sound knowledge of current Windows user operating systems.
MS Office (various versions).

Hardware Knowledge

PC break fix.
Routers
Wi-Fi
Printers
LANs
WANs
Firewalls

Support Environment

High standards of efficiency and determination.
Show awareness of business operating processes.
Sound capability handling support calls.
Proven ability to handle high levels of call volumes.

Communication

Able to give and take clear instruction in various forms, i.e. verbal, e-mail
Capable of demonstrating good listening skills.
Able to solve problems with both staff and users alike, through effective communication.
Take pride in personal presentation

Desirable

Software Knowledge

Terminal Server (RDP) users
SQL database.
IIS Websites
MS Active Directory
Microsoft Servers

Hardware Knowledge

VPNs

Support Environment

Experience using case logging systems
Handling cash balancing issues in a retail environment

You must be willing to work 37.5 hours per week. (5 days per week Monday to Saturday)

This is an opportunity to pursue a career in a business named in the Sunday Times Best place to Work 2026 list and voted Employer of the Year (in the coveted NPA Awards) 2023. Ramsdens care about their employees and personal development. If you desire to work for a company that gives job security and satisfaction, a company that offers career progression, then you have found the right business in Ramsdens.

91% of staff say their branch/department is a happy place to work
95% of staff believe they have job security
85% of the staff said they look forward to coming to work and are enthusiastic about the job they do

If you wish to be considered for this position, please click the apply now button.

Pay: From £15.18 per hour

Work Location: In person

Quick apply

Refine Your Search

1st line support jobs in durham, eng

1st/2nd Line Support Analyst

1st Line IT Support Technician

Service Desk Analyst

Temporary Waking Night Support Worker

2nd Line Support Technician

Infrastructure and Network Engineer

Service Desk Analyst

Registered Nurse Nights

Senior Lecturer - Dental Hygiene and Therapy

Senior Lecturer Occupational Therapy

Early Years Teacher

Systems Specialist

Service Desk Analyst

3rd Line Network Support Engineer

Marketing Executive

Senior Lecturer - Dental Technology

Undergraduate Teaching Fellow

Other jobs to consider

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