Retail advisor Work, Jobs in Bicknacre, Ess (with Salaries)

Contact Centre Shift Manager (Part time)
Pinnacle Group —Chelmsford
- £13,000 - £14,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Maintenance
- Annual leave
- Employee assistance programme
Quick apply
8d
Customer Advisor
Boots —Colchester
- £13.02 - £15.10 an hour
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
Senior Customer Service Advisor (Nights)
Pinnacle Group —Chelmsford
- £25,000 a year
- Night shift
- Customer service
- Microsoft Office
- Time management
- Annual leave
- Employee assistance programme
Quick apply
5d
Sales Advisor
The Perfume Shop —Basildon
- £8.81 - £13.04 an hour
- Sales
- IT
- Employee discount
2d
Part Time Retail Sales Assistant
J&S Motorcycle Clothing & Accessories —Braintree
- Part-time
- In-person
- Retail sales
- Free parking
- Annual leave
Quick apply
5d
Beauty Advisor
ghd hair —Chelmsford
- Part-time
- Sales
- Business development
- Negotiation
- Employee discount
Quick apply
Retail Sales Advisor
Just in Case —Bluewater
- £13.50 - £15.00 an hour
- Weekend availability
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
Sales - Sales Advisor - UK
New Look —Dartford
- Part-time
- Microsoft Word
1d
Sales Advisor
FlooringSuperstore.com —Harlow
- Up to £44,000 a year
- Weekend availability
- In-person
- Free parking
- Store discount
Quick apply
8d
Retail Sales Advisor - Furniture
Oak & More —West Thurrock
- £28,000 - £50,000 a year
- Weekend availability
- Hospitality
- Sales
- Customer service
- Free parking
- Store discount
Quick apply
Sales Assistant
Lindt Careers —Braintree
- Bar
- Analysis skills
- IT
11d
Trainee Sales Advisor
Marsh —Witham
- Full-time
- Hybrid work
- Microsoft Office
- Mentoring
- Organisational skills
Sales Advisor
Crew Clothing Bluewater —Greenhithe
- Part-time
- Customer service
- IT
- Communication skills
- Referral programme
Quick apply
Sales Support Advisor
Utopia Direct —Braintree
- £27,870 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Annual leave
Quick apply
Service Advisor
Lookers —Bishop's Stortford
- £32,000 - £38,000 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
Quick apply
Apprentice Retail Sales Assistant
Superdrug —Gillingham
- £9.75 an hour
- Sales
- Customer service
- In-person
- Store discount
- Employee discount
Quick apply
Customer Sales Advisor
Halfords —Harlow
- £11.28 - £13.14 an hour
- Part-time
- Sales
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
9d
Retail Advisor 20 hours/week - Sudbury North Street
Vodafone —Sudbury
- £13.45 an hour
- Part-time
- Employee discount
2d
BYD Car Sales Advisor
Glyn Hopkin —Romford
- £40,000 a year
- Weekend availability
- Sales
- Customer service
- English
- Life insurance
Sales Advisor
LKQ Corporation —Basildon
- Full-time
- Sales
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
8d

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Contact Centre Shift Manager (Part time)

Pinnacle Group -
Chelmsford

Quick apply

Job details

Part-time
£13,000 - £14,000 a year
8 days ago

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Microsoft Word
Microsoft Excel
Maintenance
Shift management
Team management

Full job description

Job Introduction

Pinnacle Group are looking for a skilled, experienced and knowledgeable Contact Centre Shift Manager to lead a team of Customer Service Advisors at our Contact Centre based in Chelmsford.

Pinnacle Connect is our national 24/7 contact centre, supporting over 50 clients including Housing Associations and Local Authorities. It helps around 25,000 customers each month with repairs, emergencies and service queries. With fast response times and a dedicated team, Connect plays a key role in delivering excellent customer service across Pinnacle Group.

This role ensures service levels are met, staff are supported, and customer experience remains exceptional. The Shift Manager acts as the first point of escalation for operational issues and leads a team of advisors on duty each day to achieve performance targets.

This will be a part time position, 20 hours per week where you will be required to work a variety of different shifts including evenings and weekends.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities will include:

Operational oversight – Ensuring advisors manage calls and e-mails within agreed timeframes.
Manage contact centre operations during assigned shifts, ensuring adherence to KPIs and SLAs.
Monitor real-time performance metrics (call volumes, wait times, agent availability) and take corrective actions.
Ensure compliance with company policies, procedures, and regulatory requirement.
Supervise and motivate the team of contact centre advisors on duty
Conduct daily briefings, allocate tasks, and manage breaks to maintain coverage.
Ensure high-quality customer interactions across all channels.
Handle escalated customer queries and complaints professionally.
Provide coaching and support on-shift to improve performance and engagement.
Prepare end of shift reports detailing performance, issues and resolutions
Track and analyse trends, recommend operational improvements
Attend weekly Leadership performance and team management
Support onboarding and training of new staff.
Highlight learning and development opportunities

Key requirements:

Proven experience in a contact centre environment.
Must be flexible with working hours and about to work evenings and weekends.
Experience of working in a repairs and maintenance, social housing, or similar environment.
Experience of managing a team working in a multi-channel customer service centre.
Proficient in all Microsoft packages including Word and Excel.

Our offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans

Quick apply

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