It service desk engineer Work, Jobs in Stansted, Eng (with Salaries)

Enterprise Tool Support Engineer-L2/L3| Stevenage, UK
Infosys —Stevenage
- Analysis skills
- Travel
- Communication skills
13d
Consultant Ecologist
AECOM —Cambridge
- Full-time
- Hybrid work
Senior Software Engineer, Core Experiences - Cambridge, United Kingdom
Speechify —Cambridge
- Remote
- Java
- APIs
Engineering Geologist
AECOM —St Albans
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Analysis skills
IT Engineer
Force36 Limited —Saffron Walden
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Travel
- SharePoint
- In-person
- Employee discount
Quick apply
9h
IT service desk and support manager
The Princess Alexandra Hospital NHS Trust —Harlow
- £49,387 - £56,515 a year
- Continuous improvement
- Training & development
1d
IT Support Engineer (1st to 2nd Line Progression)
3Gi Technology Ltd —Brentwood
- £28,000 - £32,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
8d
Junior IT Support Engineer
Qureight Ltd —Cambridge
- £27,000 - £33,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
- Life insurance
Quick apply
2d
IT Operations Manager
SPT Labtech —Cambridge
- Full-time
- Hybrid work
- Team management
- Leadership
Quick apply
9d
L2/L3 Support Engineer| Document Publishing| Stevenage, UK
Infosys —Stevenage
- Databases
- Analysis skills
- Travel
13d
Microsoft Platform Support Engineer| Stevenage, UK
Infosys —Stevenage
- Analysis skills
- Travel
- SharePoint
13d
Second Line IT Engineer
GT Stewart Limited —St Albans
- £28,000 - £32,000 a year
- Travel
- SharePoint
- Communication skills
Quick apply
1d
Workshop Engineer- Basildon
Arc —Basildon
- £25,000 - £32,000 a year
- Quality control
- Organisational skills
- Communication skills
6h
First Line IT Support Engineer
GT Stewart Limited —St Albans
- £24,000 - £26,000 a year
- Hybrid work
- Customer service
- Travel
- SharePoint
- Annual leave
- Employee assistance programme
Quick apply
1d
Middleware Support Engineer| Stevenage, UK
Infosys —Stevenage
- Analysis skills
- Travel
- APIs
13d
L2/L3 Support Engineer| Project & Resource Management COTS| Stevenage, UK
Infosys —Stevenage
- Analysis skills
- Travel
- Communication skills
13d
Service Administrator
Edmund Services LTD —Upminster
- £25,000 - £30,000 a year
- Full-time
- Driving
- Contracts
- In-person
Quick apply
13d
Service Administrator
Edmund Services LTD —Upminster
- £26,000 - £30,000 a year
- Full-time
- Driving
- Contracts
- In-person
Quick apply
8d
Onsite Client Engineer (Essex, Hertfordshire, Suffolk, Kent & West Sussex)
Arc —Basildon
- SQL
- Travel
- Computer networking
12h

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it service desk engineer jobs near stansted, eng

Enterprise Tool Support Engineer-L2/L3| Stevenage, UK

Infosys -
Stevenage

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Job details

13 days ago

Qualifications

Technical troubleshooting
Enterprise software
Incident queue management
IT service management
Ticket management
Analysis skills
Service restoration
Ticket management systems
Application support
Root cause analysis
Communication skills
Analytics

Full job description

Role – L2/L3 Support Engineer, Enterprise COTs Applications
Technology – ITIL, ITSM/ticketing tools, CMDB practices
Location – Stevenage, UK
Business Unit – MFGADM
Compensation – Competitive (including bonus)

Job Summary
We are seeking a highly skilled L2/L3 Support Engineer to provide advanced application and platform support across enterprise IT systems and business-critical applications. The role is responsible for incident resolution, service improvement, platform administration, and technical troubleshooting while ensuring high availability, performance, and user satisfaction.
The successful candidate will act as an escalation point for complex technical issues, working closely with business stakeholders, vendors, infrastructure teams, and application owners to maintain and enhance operational support services. The role requires strong knowledge of ITIL/ITSM processes, CMDB management, application administration, and reporting platforms, with a focus on delivering reliable and efficient support within SLA commitments.

Location & Security Requirements

Candidates who have previously held Security Check (SC) Clearance or are eligible to obtain SC Clearance will be preferred.
Should be based within reasonable commuting distance of Stevenage, United Kingdom, or be willing to travel regularly to the Stevenage office/customer site as required.

Key Responsibilities

Provide L2/L3 AMS support across multiple COTS and enterprise applications, ensuring service continuity, SLA adherence and high-quality resolution outcomes.
Triage, diagnose and resolve incidents; provide workarounds where permanent fixes require change, and maintain clear communication with users and stakeholders throughout the ticket lifecycle.
Perform root cause analysis for recurring/major incidents, document findings, maintain known error records and implement preventive actions through problem management.
Support service requests covering access, configuration, data updates, application housekeeping and catalogue-driven fulfilment.
Coordinate change and release activities including impact assessment, RFC creation, CAB support, deployment validation, back-out planning and post-implementation checks.
Maintain operational documentation including SOPs, runbooks, knowledge articles, support models, configuration records and handover artefacts.
Work closely with product vendors, third-party suppliers, Service Desk, infrastructure, security and business teams to manage dependencies and restoration paths.
Support monitoring, health checks, certificate/service account tracking, vulnerability remediation, patching coordination and license/renewal reporting where applicable.
Contribute to service improvement through trend analysis, automation opportunities, backlog reduction, knowledge reuse and operational reporting.

Required Skills/Experience:

Application Management Services (AMS) experience in a managed services or enterprise support environment.
Understanding of ITIL-aligned incident, problem, change, release, service request, configuration and knowledge management processes.
Relevant IT experience, including hands-on AMS/application support for enterprise applications.
Experience supporting multiple COTS/business applications
Basic SQL and SAAS platform support knowledge is good to have
Strong troubleshooting skills across application, interface, data, access, configuration and environment issues.
Working knowledge of ITSM/ticketing tools, CMDB practices, SLA/KPI reporting, dashboarding and operational governance.
Ability to analyse logs, coordinate with infrastructure/database/security teams and manage dependencies with product vendors.
Good understanding of patching, vulnerability remediation, application maintenance, certificate tracking and service account governance.
Basic SQL/database understanding and awareness of integrations, APIs, job scheduling, file transfers and application interfaces.
Experience working with onsite, offshore and third-party teams in a structured support model.

Preferred Experience:

Aerospace, defence, manufacturing or regulated-industry experience is desirable.
Exposure to any of the following or similar iEnterprise tools s preferred

1. Tungsten Automation AP/AR,
2. C-Cure Access Control,
3. Ivanti ISM & Xtraction,
4. Solix,
5. Systran,
6. MatterMost

Personal Skills
Besides the professional qualifications, we respect and place equal importance to the candidate’s personality which facilitates success in customer environments. Few traits we look for are:

High analytical skills
A high degree of initiative, flexibility and adaptability
High customer orientation
Good team engaging skills
Quality awareness
Good verbal and written communication skills
Transparency and Integrity

About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 59 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in 59 countries, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer

Apply Now

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it service desk engineer jobs in stansted, eng

Enterprise Tool Support Engineer-L2/L3| Stevenage, UK

Consultant Ecologist

Senior Software Engineer, Core Experiences - Cambridge, United Kingdom

Engineering Geologist

IT Engineer

IT service desk and support manager

IT Support Engineer (1st to 2nd Line Progression)

Junior IT Support Engineer

IT Operations Manager

L2/L3 Support Engineer| Document Publishing| Stevenage, UK

Microsoft Platform Support Engineer| Stevenage, UK

Second Line IT Engineer

Workshop Engineer- Basildon

First Line IT Support Engineer

Middleware Support Engineer| Stevenage, UK

L2/L3 Support Engineer| Project & Resource Management COTS| Stevenage, UK

Service Administrator

Service Administrator

Onsite Client Engineer (Essex, Hertfordshire, Suffolk, Kent & West Sussex)

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