Customer support & client services managers Work, Jobs in Stafford, Sts (with Salaries)

VP Customer Support
Syncron —Birmingham
- Hybrid work
- AI
- Leadership
- Communication skills
4d
Customer and Sales Support Team Leader
The Keystone Group UK —Swadlincote
- Full-time
- CRM software
- Supervising experience
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
1d
Customer Service Team Leader
Cromwell —Brierley Hill
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
11d
Pensions Administration Manager
Hymans Robertson LLP —Birmingham
- £50,000 - £63,000 a year
- Full-time
- Hybrid work
- Business development
- Team management
- Training & development
Quick apply
7d
REMOTE Client Service Manager - Small Business
Gallagher —Ashley
- Full-time
- Remote
- Bachelor's degree
- Training & development
- Flexible schedule
Customer Success Manager (UK)
LegionellaDossier —Birmingham
- Full-time
- Remote
- Bachelor's degree
- Communication skills
Quick apply
Client Service Manager - Commercial Lines
Gallagher —Fenton
- Full-time
- Bachelor's degree
- Mentoring
- Flexible schedule
Director, Digital Assets Onboarding & Servicing
Lloyds Banking Group —Birmingham
- Full-time
- Hybrid work
- Communication skills
- Banking
3d
Part-time Customer Service Manager
IWG —Birmingham
- Up to £19,000 a year
- Part-time
- Customer service
- Team management
- Guest services
2d
BAC Operations Lead
RAC —Walsall
- Computer literacy
- Training & development
Team Leader
Gallagher —Brierley Hill
- Full-time
- Customer service
- Team management
- Communication skills
Marcus by Goldman Sachs, Customer Operations Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Continuous improvement
- Team management
- Mentoring
- Employee assistance programme
Marcus by Goldman Sachs, Workforce Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Microsoft Excel
- Communication skills
- Banking
- Employee assistance programme
Marcus by Goldman Sachs, Team Leader, Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Data analysis skills
- Training & development
- Banking
- Employee assistance programme
Customer Service Supervisor
Staffordshire County Council —Stafford
- £30,024 - £33,699 a year
- CRM software
- Supervising experience
- Mentoring
11d
Customer Service Desk Manager
HSM (UK) Ltd —Burntwood
- £35,000 a year
- Full-time
- Data analysis skills
- Continuous improvement
- In-person
- Flexitime
- Sick pay
Quick apply
3d
Senior Complaint Handler
Davies —Stoke-on-Trent
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
8d
Customer Experience Manager - Birmingham City Centre
Bruntwood —Birmingham
- £35,000 - £45,000 a year
- Full-time
- Customer service
- Team management
- Annual leave
4d
Helpdesk Team Leader
Equans —Birmingham
- £26,500 - £27,975 a year
- Full-time
- Organisational skills
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
10d
Senior Operations Manager -Motability Contact Centre
RAC —Walsall
- Continuous improvement
- Annual leave
- Flexible schedule
4d

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customer support & client services managers jobs near stafford, sts

VP Customer Support

Syncron -
Birmingham

Apply Now

Job details

4 days ago

Qualifications

Stakeholder liaison
IT service management
Customer support
SaaS
AI
Leadership
Communication skills

Full job description

Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Service Lifecycle Management Platform offers domain-fit solutions for:

Supply Chain optimization,
Pricing strategy,
Service Fulfillment (e.g. warranty management, field service management, service parts management, knowledge management).

Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden.

We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees.

With this we are winning the hearts and minds of world-leading organizations, such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi.

About the role

As Vice President of Customer Support, you will define and execute Syncron's global customer support strategy, ensuring exceptional service delivery across our international customer base. You'll lead geographically distributed support teams, drive operational excellence, improve customer satisfaction, and work cross-functionally to continuously enhance the customer experience.

This is a highly visible leadership role requiring strong commercial awareness, operational expertise, and the ability to build high-performing teams within a fast-paced SaaS environment.

What would you do?

Define and execute the global Customer Support strategy aligned with Syncron's overall customer success objectives.
Lead, coach, and develop regional Customer Support leaders and global technical support teams.
Drive improvements across customer satisfaction (CSAT), Net Promoter Score (NPS), support SLAs, response times, resolution times, and customer retention.
Establish scalable support processes, governance, and operational metrics to support continued company growth.
Partner closely with Product Management, Engineering, Professional Services, Customer Success, and Sales to resolve customer issues and improve the overall customer experience.
Act as the executive escalation point for strategic customer situations, ensuring timely resolution and strong executive communication.

Who you are? / What we expect:

Significant leadership experience managing global Customer Support organisations within a SaaS or enterprise software business.
Proven success leading large, distributed technical support teams across multiple regions and time zones.
Strong understanding of enterprise SaaS applications, cloud technologies, APIs, integrations, and enterprise software support models.
Demonstrated experience improving customer satisfaction, support operations, and service delivery performance.
Experience working closely with Product and Engineering teams to influence product quality and customer outcomes.
Strong executive communication skills with the ability to engage senior customer stakeholders and internal leadership.

The icing on the cake:

Experience supporting enterprise customers within Manufacturing, Supply Chain, Service Lifecycle Management, ERP, Asset Management, or Industrial Software.
Knowledge of ITIL, customer support best practices, and enterprise support frameworks.
Experience implementing AI-driven support technologies, automation, knowledge management platforms, and digital customer engagement strategies.

Unsure if you meet all the job requirements but passionate about the role? Apply anyway! Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success!

#LI-SYNCRON
#LI-Remote
#LI-Hybrid

Apply Now

Refine Your Search

customer support & client services managers jobs in stafford, sts

VP Customer Support

Customer and Sales Support Team Leader

Customer Service Team Leader

Pensions Administration Manager

REMOTE Client Service Manager - Small Business

Customer Success Manager (UK)

Client Service Manager - Commercial Lines

Director, Digital Assets Onboarding & Servicing

Part-time Customer Service Manager

BAC Operations Lead

Team Leader

Marcus by Goldman Sachs, Customer Operations Manager, Associate, Birmingham

Marcus by Goldman Sachs, Workforce Analyst, Birmingham

Marcus by Goldman Sachs, Team Leader, Analyst, Birmingham

Customer Service Supervisor

Customer Service Desk Manager

Senior Complaint Handler

Customer Experience Manager - Birmingham City Centre

Helpdesk Team Leader

Senior Operations Manager -Motability Contact Centre

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