Learning and development administrator Work, Jobs in Stepps, Nlk (with Salaries)

Business Change and Digital Transformation Administrator
KwikFit —Bellshill
- £29,200 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Salesforce
- Continuous improvement
- Annual leave
- Employee discount
3h
Property Maintenance Administrator (Repairs)
C-urb —Falkirk
- £30,132 - £38,293 a year
- Computer literacy
- Microsoft Office
- Administrative experience
- Employee assistance programme
- Employee discount
6d
Bookkeeper/Administration
Aspecta Group —Glasgow
- £33,000 a year
- Full-time
- Administrative experience
- QuickBooks
- In-person
- Store discount
- Employee discount
Quick apply
6d
P&C ADMINISTRATOR
Primark —Glasgow
- £13.43 an hour
- Weekend availability
- Human resources
- Recruiting
- Organisational skills
12d
Administrator - East Renfrewshire services
ENABLE SCOTLAND - LTW —Glasgow
- £24,479 a year
- Databases
14d
Customer Service Administrator
SunbeltRentals —Kilmarnock
- £29,724 a year
- Computer literacy
- Continuous improvement
- Computer skills
- Annual leave
Quick apply
5d
School Support Team Leader - Glenlee Primary School
South Lanarkshire Council —South Lanarkshire
- £15.35 - £15.54 an hour
- Full-time
- Management
- Computer literacy
- Supervising experience
5d
Administrator - East Renfrewshire services
Enable —Barrhead
- £24,479 a year
- Microsoft Word
- Databases
- Administrative experience
- Employee assistance programme
4d
Clinical/Counselling Psychologist
NHS Scotland —Motherwell
- £65,125 - £70,303 a year
- Call to connect
- Doctoral degree
- Research
- Patient care
- Annual leave
- Sick pay
12d
Senior System Analyst
Kibble —Glasgow
- £42,998 - £45,828 a year
- Azure
- SharePoint
- Leadership
3d
Cost Manager - Real Estate
Turner & Townsend —Glasgow
- Full-time
- Databases
- Business development
- Mentoring
Quick apply
School Support Team Leader - St Cuthbert's Primary School
South Lanarkshire Council —South Lanarkshire
- £15.35 - £15.54 an hour
- Full-time
- Management
- Computer literacy
- Supervising experience
13d
Desktop Admin II - 12 Month FTC
Plexus —Livingston
- Computer literacy
- Bachelor's degree
- Continuous improvement
- Annual leave
- Employee assistance programme
Senior Cost Manager - Construction
Turner & Townsend —Glasgow
- Full-time
- Databases
- Business development
- Team management
Quick apply

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Business Change and Digital Transformation Administrator

KwikFit -
Bellshill

Apply Now

Job details

Full-time
£29,200 a year
3 hours ago

Benefits

Annual leave
Employee discount

Qualifications

Microsoft Powerpoint
Stakeholder collaboration
Stakeholder liaison
Salesforce
Change management
Continuous improvement
Risk management
Project schedule tracking
Agile
Root cause analysis
AI
Requirements gathering
Project progress tracking
Progress tracking
Analytics

Full job description

About us

Everyone knows Kwik Fit for our tyres, but these days we do a whole lot more. Servicing, fleet services, fast-fit – whatever comes our way, our teams have what it takes to get the job done properly. And whilst half of our MOT and service appointments are booked in advance, either online or over the phone, we are still ready to save the day for customers who need us at the drop of a hat. You could say we’ve learnt to expect the unexpected!

That’s what it’s all about for us – being there for customers in their hour of need and delivering friendly service of the highest quality when they need it most. It’s what makes our centres a valued part of their local communities.

And we’re just as dedicated to our staff. With Kwik Fit you’ll be given every opportunity to develop your skills using state-of-the-art equipment and working with some of the biggest brands out there.

Sounds good, doesn’t it? That’s why we say, ‘you can’t get better’.

The role

Overall purpose of the Role

The overall purpose of this role is to support Kwik Fit in its wider purpose of keeping our customers safe on the road and providing peace of mind motoring by ensuring that every operational, digital, and customer‑facing change is delivered smoothly, effectively, and in a way that enhances both customer and colleague experience.

Reporting to the Business Change & Digital Transformation Manager, the Business Change & Digital Transformation Administrator plays a vital role in supporting the planning, organisation, and controlled delivery of business change across the Customer Experience function. The role supports the delivery of initiatives including improvements to customer journeys, deployment of AI agents, expansion of digital channels, and enhancements to self‑service are implemented in line with our Value Creation methodology.

In addition, the Business Change & Digital Transformation Administrator will champion the Customer Experience ‘one team’ and ‘customer first’ culture, working collaboratively across the CX function and with key stakeholders to ensure the highest levels of service are being delivered to the business and our customers.

Location: Hybrid - Duart House and national travel when required

Closing Date for applications: COB Tuesday 14th July

Key accountabilities

Support change requests through the Salesforce platform. Maintaining the change pipeline, liaising with stakeholders to ensure all requirements are captured.
Assist the Business Change & Digital Transformation Manager in planning and executing change, scheduling workshops, demos, and stand‑ups, and tracking progress against milestones, scope, and dependencies.
Enable digital and AI initiatives by preparing content, data, and test scenarios for AI agents, agent‑assist, self‑service updates, and digital channel changes.
Organise and coordinate UAT cycles, collate defects and retest outcomes, and ensure testing standards and acceptance criteria are met prior to release.
Operational readiness, engage with all stakeholders to ensure colleagues are informed, trained, and ready for go‑live.
Draft concise change communications, FAQs, and release notes; capture feedback and surface impacts early to support safe, customer centred delivery.
Gather data, insights, and feedback to help identify quick wins and track benefits, support root‑cause analysis and contribute to Value Creation activities and reporting.
Maintain accurate audit trails, and help manage risks, issues, and mitigations to protect both the business and customers.
Support go‑live monitoring, capture early‑life issues and learnings, and ensure smooth handover to operational owners with clear actions and ownership.
Keep dashboards, trackers, and status reports up to date, ensuring timely, accurate information for the Business Change & Digital Transformation Manager and stakeholders.

Skills & experience

Highly organised and detail focused, able to manage multiple tasks, priorities, and updates with accuracy and control.
Clear, concise communicator with strong written skills for documentation, minutes, comms, and stakeholder updates.
Competent in using Excel and PowerPoint to support reporting and presentation of insights to key stakeholders
Collaborative team player who works confidently with internal and external stakeholders at all levels.
Has a curious, value creation mindset, keen to learn, ask questions, and spot opportunities to simplify and improve processes.
Analytical and methodical, comfortable structuring information, using data to support decisions, and following through to closure.
Contact centre aware, understands customer journeys, digital channels, knowledge management, training, and WFM impacts.
Digital and AI literate with exposure to AI chat/agent‑assist, self‑service, or automation platforms is beneficial.
Project/change delivery support, familiarity with planning, coordinating, and delivering initiatives using Agile, hybrid, and Value Creation methods.
Dependable and deadline oriented, meets timescales and quality expectations while escalating risks early.
Governance and compliance aware and disciplined with documentation standards, testing evidence, approvals, and audit requirements.
Passion for Value Creation, committed to continuous improvement and operational excellence for customers and wider business.

Other

34 days pro rata annual leave including bank holidays
Exclusive discounts at major retailers, restaurants, holidays and much more
Generous staff discounts for you and your family
Award-winning training and development, with fantastic career prospects
Wide range of wellbeing support for you and your family

Job Reference: KF23496

Apply Now

Refine Your Search

learning and development administrator jobs in stepps, nlk

Business Change and Digital Transformation Administrator

Property Maintenance Administrator (Repairs)

Bookkeeper/Administration

P&C ADMINISTRATOR

Administrator - East Renfrewshire services

Customer Service Administrator

School Support Team Leader - Glenlee Primary School

Administrator - East Renfrewshire services

Clinical/Counselling Psychologist

Senior System Analyst

Cost Manager - Real Estate

School Support Team Leader - St Cuthbert's Primary School

Desktop Admin II - 12 Month FTC

Senior Cost Manager - Construction

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