Case manager Work, Jobs in Codnor, Dby (with Salaries)

Knowledge Manager
Rolls-Royce —Derby
- Full-time
- Continuous improvement
- No degree
- AI
- Annual leave
4h
Client Relationship & Business Development Manager - Design and build
CRS Interiors —Ashby-De-La-Zouch
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Microsoft Office
- In-person
Quick apply
Mortgage Administrator
Hollybeck Limited —Derby
- From £15 an hour
- Part-time
- CRM software
- Basic maths
- Microsoft Office
- Annual leave
Quick apply
Executive Document Controller
Gleeds —Nottingham
- SharePoint
- Employee assistance programme
Communications Executive
Studio Altitude —Loughborough
- £24,500 - £27,000 a year
- Full-time
- Hybrid work
- English
- Bachelor's degree
- Communication skills
Quick apply
Clinical Specialist
PROCEPT BioRobotics UK, Limited —Derby
- Salesforce
- Bachelor's degree
- No degree
Quick apply
5d
Growth Enablement Manager
BFY Group —Nottingham
- Up to £100,000 a year
- Full-time
- Hybrid work
- Business development
- Continuous improvement
- Travel
Quick apply
13d
Customer Service Administrator
Global Fire & Security Systems LTD —Nottingham
- Full-time
- Computer literacy
- Hotel
- Administrative experience
- Referral programme
Quick apply
1h
Partnerships & Knowledge Exchange Lead (Health & Life Sciences)
University of Sheffield —Sheffield
- £48,822 - £65,509 a year
- Full-time
- Hybrid work
- Business development
- University
- No degree
- Annual leave
- Employee discount
Clinical Delivery Lead
Cora Health —Nottingham
- £54,802 - £62,879 a year
- Full-time
- Management
- Continuous improvement
- Patient care
- Employee assistance programme
- Employee discount
Senior Employee Relations Consultant - 14 mth FTC
Experian —Nottingham
- Full-time
- Hybrid work
- Continuous improvement
- Human resources
- Mentoring
- Annual leave
Quick apply
Legal Officer
Civic Recruitment Limited —Nottingham
- £20.18 an hour
- Full-time
- Hybrid work
- Customer service
- Writing skills
- Continuous improvement
Quick apply
Head of Operations
Ministry of Justice —Burton-On-Trent
- £50,001 - £60,001 a year
- Part-time
- Hybrid work
- Research
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount
4d
Quality Assurance Assistant
Flint Bishop —Derby
- Full-time
- Writing skills
- Continuous improvement
- Organisational skills
- Free parking
- Employee discount
Quick apply
Senior Information Manager
Gleeds —Nottingham
- Business development
- Team management
- Mentoring
- Employee assistance programme
Bid Manager
Arriva UK Trains Limited —Derby
- £50,000 - £55,000 a year
- Hybrid work
- CRM software
- Writing skills
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
6d
German-Speaking After Sales Support Advisor
Superior Wellness Limited —Chesterfield
- Full-time
- CRM software
- English
- Communication skills
- Annual leave
Quick apply
Assistant Librarian
Serco Plc —Uttoxeter
- £26,510 a year
- Full-time
- Hybrid work
- Microsoft Office
- Case management
- Training & development
- Employee assistance programme
Assistant Project Manager
University of Sheffield —Sheffield
- £32,080 - £36,636 a year
- Full-time
- Hybrid work
- University
- Agile
- Communication skills
- Annual leave
- Employee discount
4d
Private Client - Associate
Buckles Solicitors —Nottingham
- Hybrid work
- Business development
- Travel
- Communication skills
- Annual leave

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Knowledge Manager

Rolls-Royce -
Derby

Apply Now

Job details

Full-time
4 hours ago

Benefits

Annual leave

Qualifications

Stakeholder liaison
IT service management
Taxonomy
Continuous improvement
Continuous improvement cycles oversight
ServiceNow
Content management
AI
Communication skills

Full job description

Job Description

Knowledge Manager

Derby

Full time

Why join Rolls-Royce?

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting, and connecting people everywhere.

By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.

Position Summary

We have an exciting opportunity for a Knowledge Manager to join our team in Derby. Within this role you will own, develop, and continuously evolve the enterprise IT Knowledge Strategy, enabling high-quality, reusable knowledge that drives first-time fix, shift-left, and self-service outcomes. The role ensures knowledge is treated as a strategic asset, embedded across the service value chain, and leveraged through ServiceNow and AI-enabled tooling to improve user experience, operational efficiency, and cost optimisation.

What you will be doing:

Knowledge Strategy & Governance: Define, own, and evolve a Global IT Knowledge Management Strategy aligned to ITIL 4, KCS, and organisational digital strategy, establish knowledge as a core capability within the Service Value System, embedding it across Incident, Problem and Request practices. Define and enforce knowledge governance, standards, policies, and controls ensuring consistency, quality, and compliance.

Knowledge Lifecycle Management: Own the end-to-end knowledge lifecycle (create, review, publish, consume, improve, retire). Drive Knowledge-Centred Service (KCS) adoption, ensuring knowledge is created and improved as part of daily workflows. Ensure knowledge is audience-focused, optimised for End users (self-service), Service Desk (L1) and Resolver groups (L2/L3)

ServiceNow & Tooling Enablement: Own and optimise Knowledge Management capabilities within ServiceNow, including:

Knowledge base architecture and taxonomy
Integration with Incident, Request, Virtual Agent, and Employee Centre
Search optimisation and analytics
Drive adoption of automation and AI capabilities, including:
AI-powered knowledge suggestions and case deflection
Chatbots / Virtual Agents for self-service
Auto-generation and summarisation of knowledge content (AI)
Intelligent search and recommendation engines
Partner with platform teams to ensure tooling supports shift-left and self-healing capabilities.

Shift-Left, Self-Service & First-Time Fix

Lead initiatives to reduce dependency on higher support tiers through:
Improved L1 knowledge capability
High-quality, reusable knowledge articles
Expansion of self-service capabilities
Define and track KPIs such as:
First Contact Resolution (FCR)
Self-service adoption and deflection rates
Knowledge reuse and effectiveness
Embed knowledge into operational processes to ensure “knowledge before escalation” principles.

Operational Management & Continuous Improvement: Ensure effective day-to-day operation of the Knowledge Management function. Define and manage SLAs/OLAs for knowledge creation, review, and publishing. Lead continual improvement initiatives, leveraging analytics, user feedback, and AI insights.

Stakeholder & Supplier Management: Act as a thought leader and advocate for Knowledge Management across IT and the wider business. Ensure third-party suppliers adhere to knowledge standards and contribute effectively to the knowledge ecosystem. Drive behavioural and Cultural change and adoption through communication, training, and engagement strategies.

People & Capability Development: Build and develop Knowledge Management capability and expertise across IT. Coach teams in KCS practices, content quality standards, and knowledge reuse behaviours. Define roles such as Knowledge Authors, Reviewers, and Publishers, ensuring clarity of accountability.

Position qualifications:

ITIL 4 Foundation (minimum), with higher-level certification desirable
KCS certification (preferred)
Relevant degree or equivalent professional experience (SFIA aligned)

Preferred requirements:

Strong experience in IT Service Management (ITIL 4) with a practical understanding of Service Value System and practices.
Proven track record in implementing Knowledge Management strategies in complex, global organisations.
Hands-on experience with ServiceNow Knowledge Management and related modules.
Experience leveraging AI and automation tools to enhance service delivery and knowledge consumption.
Strong understanding of KCS (Knowledge-Centred Service) frameworks and adoption approaches.
Demonstrable success in delivering shift-left, self-service, and operational efficiency improvements.
Excellent stakeholder management, influencing, and communication skills across all organisational levels.

Regional Benefits

Generous Annual Leave
Retirement Savings through the Rolls-Royce Retirement Savings Trust
Group Life Assurance provides for a lump sum benefit if you die whilst employed by Rolls-Royce
Group Income Protection provides an income in the event that you are unable to work due to illness or injury
Your Shares: Matched is a simple way to own Rolls-Royce shares and invest in our future, together. Buy one share, get one free! Rolls-Royce | Your Shares: Matched
Digital GP provides a convenient way for you to access GP consultations

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient, and growing company. Join us, and it can be your future vision too.

Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.

Closing Date:24.08.2026

As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.

Job Category

Information Technology

Posting Date

10 Aug 2026; 00:08

Posting End Date

24 Aug 2026

Apply Now

Refine Your Search

case manager jobs in codnor, dby

Knowledge Manager

Client Relationship & Business Development Manager - Design and build

Mortgage Administrator

Executive Document Controller

Communications Executive

Clinical Specialist

Growth Enablement Manager

Customer Service Administrator

Partnerships & Knowledge Exchange Lead (Health & Life Sciences)

Clinical Delivery Lead

Senior Employee Relations Consultant - 14 mth FTC

Legal Officer

Head of Operations

Quality Assurance Assistant

Senior Information Manager

Bid Manager

German-Speaking After Sales Support Advisor

Assistant Librarian

Assistant Project Manager

Private Client - Associate

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