Are you ready to shape the future of everyday banking? As a Lead Manager – Current Account Integration, you'll play a pivotal role in one of the Society’s most significant transformation programmes, helping to define and deliver the future current account experience for millions of members. Working at the heart of a high-profile product area, you'll influence strategic decisions, drive integration and migration activity, and ensure the right outcomes for members, colleagues and the wider business.
Joining the Current Accounts Integration team, you'll bring strong product management experience, commercial acumen and a deep understanding of banking products and proposition development. You'll collaborate with senior stakeholders across the Society, providing expert insight on current account products, customer journeys and regulatory considerations, while leading complex analysis and shaping key business cases, investment decisions and governance outcomes. Your ability to think strategically, communicate with impact and navigate complexity will be essential in driving successful change.
This is an exciting opportunity for an established leader who thrives in a dynamic environment and is motivated by delivering meaningful customer and commercial outcomes. If you're passionate about current accounts, enjoy influencing senior decision-makers and want to make a lasting impact on the future of everyday banking, we'd love to hear from you.
We are happy to consider flexible working approaches to help you perform at your best.
The working hours (per week) for this role can be between 28 and 35.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
This is an opportunity to play a leading role in shaping the future of current accounts during a period of significant transformation. You'll lead key integration workstreams, evaluating strategic opportunities and complex design choices to develop recommendations that balance member needs, commercial goals, operational considerations, risk and regulatory requirements. By building a detailed understanding of both Nationwide and Virgin Money current account propositions, customer journeys and servicing models, you'll help define a future-state proposition that delivers outstanding member outcomes and long-term value.
Working closely with senior stakeholders and teams across Technology, Operations, Risk, Legal, Compliance, Finance, Customer and Communications, you'll translate complex analysis into clear, evidence-based decisions and actionable plans. You'll develop robust business cases, governance papers and recommendations, while identifying and managing risks, dependencies and key considerations throughout the integration journey. Your ability to challenge thinking, influence outcomes and bring clarity to ambiguity will be essential in driving successful change.
Alongside delivering strategic initiatives, you'll support and coach Product Managers and Assistant Product Managers, helping to strengthen product expertise, judgement and confidence across the team. Building strong relationships across the Society, you'll create momentum, alignment and focus in a fast-paced environment, ensuring successful delivery of one of the organisation's most important transformation programmes.
To succeed in this role, you'll be a commercially minded product professional with the confidence to influence senior stakeholders, navigate complexity and drive strategic outcomes. You'll bring a blend of product expertise, analytical thinking and strong relationship-building skills, alongside a passion for delivering the best possible outcomes for customers and the business.
As a minimum, you'll have:
Strong experience in Product, Banking, Financial Services, transformation or proposition development, ideally including current accounts or everyday banking
Good knowledge of current account products, customer journeys, servicing considerations and the regulatory environment, with the ability to quickly build deeper subject matter expertise
Experience leading workstreams or complex analysis requiring senior stakeholder engagement, evidence-based recommendations and robust governance
Experience developing business cases, decision papers and supporting materials to inform prioritisation and investment decisions
Strong commercial awareness, customer focus and strategic thinking, with the ability to assess options, understand trade-offs and make practical recommendations
Excellent stakeholder management and collaboration skills, with the ability to influence, challenge constructively and bring people together around shared objectives
Strong resilience, organisation and sound judgement, with the ability to thrive in an environment of ambiguity and competing priorities
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
There are all sorts of employee benefits available at Nationwide, including:
25 days holiday, pro rata
Private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
Please note that should you be successful in securing this role, the job title on our internal systems will be Lead Product Manager.
