Operational support grade Work, Jobs in Ickleton, Cam (with Salaries)

Jira & Confluence Administrator + L2/L3 Support Engineer
Stanley David and associates —Stevenage
- £65,000 - £85,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- APIs
Quick apply
8d
ERSOU - ROCU - Police Staff SO2 - Enhanced Intelligence Officer
Hertfordshire Constabulary —Stevenage
- £42,612 a year
- Weekend availability
- Leadership
- Annual leave
- Employee assistance programme
7d
Directorate Business Manager
Anglia Ruskin University —Cambridge
- £38,784 - £44,746 a year
- Full-time
- Relocation assistance
3d
ERSOU - ROCU - Police Staff SO2 - Enhanced Intelligence Officer
Bedfordshire Police —Stevenage
- £42,612 a year
- Weekend availability
- Leadership
- Annual leave
- Employee assistance programme
7d
Senior Special Process Engineer
Senior Aerospace Thermal Engineering —Royston
- Full-time
- Continuous improvement
- Team management
- Quality control
Quick apply
Business Development Manager
Places for People —Hoddesdon
- Up to £60,000 a year
- Sales
- Business development
- Organisational skills
- Employee discount
- Flexible schedule
8d
Plant Operator - UK
Ascensus Specialties —Newmarket
- Full-time
- English
- Continuous improvement
- Quality control
Quick apply
Bioinformatics Scientist/Engineer – DRAGEN Array
Illumina —Cambridge
- Full-time
- Doctoral degree
- Computer Science
- Mentoring
4d
VP of Finance
Abselion —Cambridge
- £90,000 - £110,000 a year
- In-person
Senior Civil Infrastructure Engineer (Development)
WSP —Cambridge
- Part-time
- Hybrid work
- Civil engineering
- Flexitime
- Work from home
Head Radiographer
University of Cambridge —Cambridge
- £35,608 - £46,049 a year
- Part-time
- Management
- School
- Teaching
- Annual leave
- Employee discount
1d
Group Worker
Ministry of Justice —Sudbury
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
5h
Assistant Property Manager
Places for People —Hoddesdon
- Up to £27,000 a year
- Communication skills
- Employee discount
- Flexible schedule
13d
Chartered Surveyor - Health Complex Caseworker (deadline extended)
HM Revenue and Customs —Croydon
- £59,342 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Work from home
Community Payback Supervisor - Stevenage (East of England)
HM Prison & Probation Service —Stevenage
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee discount
Weekend Kitchen, Cleaning and Housekeeping Support
Gorsefield Rural Studies and Outdoor Activity Centre —Stansted
- £8 - £13 an hour
- Weekend availability
- Hospitality
- First Aid Certification
- Cleaning
Quick apply
14d
Medical Workforce Partner
The Princess Alexandra Hospital NHS Trust —Harlow
- £32,073 - £39,043 a year
- Continuous improvement
- Human resources
- Organisational skills
6d
Configuration and Data Engineer
Raytheon —Harlow
- Full-time
- Hybrid work
- Training & development
- Communication skills
- Sick pay
Security Engineer - Detection Engineering
Tesco UK —Welwyn Garden City
- Full-time
- Software development
- Agile
- AI
- Employee assistance programme
13d
Consultant Psychiatrist Mulberry 2
Cambridgeshire and Peterborough NHS Foundation Trust —Cambridge
- £113,565 - £150,569 a year
- Full-time
- Management
- Travel
- Patient care

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Jira & Confluence Administrator + L2/L3 Support Engineer

Stanley David and associates -
Stevenage

Quick apply

Job details

Permanent | Full-time
£65,000 - £85,000 a year
8 days ago

Qualifications

Jira
Technical troubleshooting
Scripting and automation in system administration
SAFe
System administration
Dashboard visualisation
Stakeholder collaboration
Customer service
Stakeholder liaison
IT service management
User account management
Analysis skills
Confluence
Release management
IT permissions management
Scrum
Technical writing
GitHub
APIs
Multidisciplinary collaboration
Application support
Root cause analysis
Groovy
Jenkins
GitLab
Communication skills
PowerShell scripting
PowerShell

Full job description

Job Title: Jira & Confluence Administrator + L2/L3 Support Engineer
Location: Stevenage, UK (Hybrid)
Employment Type: Permanent
Eligibility: Only UK Citizens with Current or Previous UK SC (Security Check) Clearance

About the Role

We are seeking an experienced Jira & Confluence Administrator with strong L2/L3 Application Support expertise to manage, administer, and support Atlassian collaboration platforms within a secure enterprise environment. The successful candidate will be responsible for the administration, maintenance, customization, and operational support of Jira and Confluence while ensuring high availability, optimal performance, and adherence to ITIL service management processes.

This role requires close collaboration with business stakeholders, development teams, infrastructure, security, and DevOps teams to deliver a stable, secure, and scalable Atlassian ecosystem.

Key Responsibilities

Administer, configure, and maintain Jira Software, Jira Service Management (JSM), and Confluence.
Provide L2/L3 technical support for Jira and Confluence platforms, resolving incidents, service requests, and problems.
Perform root cause analysis (RCA) and implement permanent fixes for recurring issues.
Configure projects, workflows, issue types, custom fields, screens, permissions, notification schemes, and automation rules.
Manage user access, groups, roles, and permissions in accordance with security policies.
Create and maintain dashboards, reports, filters, and Confluence spaces/templates.
Support plugin installation, upgrades, configuration, and lifecycle management.
Plan and execute platform upgrades, patches, and maintenance activities with minimal business disruption.
Monitor system health, availability, and performance, proactively identifying issues.
Integrate Jira and Confluence with enterprise tools such as Azure DevOps, Active Directory, Microsoft Teams, Git repositories, CI/CD platforms, and other business applications.
Collaborate with infrastructure, security, and development teams to resolve complex technical issues.
Ensure compliance with ITIL processes, change management, and security governance.
Produce and maintain technical documentation, knowledge articles, SOPs, and operational runbooks.
Participate in major incident management and on-call support when required.

Required Skills & Experience

5–15 years of overall IT experience.
Strong experience administering Jira Software, Jira Service Management (JSM), and Confluence.
Proven experience providing L2/L3 application support in enterprise environments.
Strong knowledge of Jira workflows, schemes, custom fields, permissions, automation, and reporting.
Experience managing Confluence spaces, templates, permissions, and collaboration features.
Hands-on experience with Atlassian Marketplace plugins and integrations.
Good understanding of REST APIs and Atlassian integrations.
Experience with user management, LDAP/Active Directory integration, and SSO.
Strong troubleshooting and root cause analysis skills.
Experience working within ITIL/ITSM environments.
Familiarity with incident, problem, change, and release management processes.
Experience supporting business-critical applications with defined SLAs.
Excellent communication and stakeholder management skills.

Preferred Skills

Experience with Atlassian Data Center administration.
Knowledge of ScriptRunner, Automation for Jira, Insight/Assets, Tempo, or similar Atlassian plugins.
Experience integrating Jira with Azure DevOps, GitHub, GitLab, Jenkins, or other CI/CD tools.
Basic scripting knowledge (Groovy, PowerShell, Python, or Bash).
Familiarity with Agile, Scrum, and SAFe methodologies.
Experience in secure or highly regulated enterprise environments.
Atlassian Administration certifications would be advantageous.

Essential Competencies

Strong analytical and problem-solving abilities.
Excellent customer service and communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong documentation and knowledge management skills.
Collaborative approach with cross-functional teams.
Ability to work independently with minimal supervision.

Mandatory Requirements

Current or Previous UK SC (Security Check) Clearance.
Only UK Citizens are eligible for this role.
Willingness to work in a hybrid model from Stevenage, UK.

What We Offer

Opportunity to work within a secure, enterprise-scale environment.
Exposure to large-scale Atlassian platform administration.
Career progression aligned to Senior Associate Consultant / Senior Consultant grades.
Collaborative and technically challenging projects.
Competitive salary and comprehensive employee benefits.

Pay: £65,000.00-£85,000.00 per year

Work Location: Hybrid remote in Stevenage

Quick apply

Refine Your Search

operational support grade jobs in ickleton, cam

Jira & Confluence Administrator + L2/L3 Support Engineer

ERSOU - ROCU - Police Staff SO2 - Enhanced Intelligence Officer

Directorate Business Manager

ERSOU - ROCU - Police Staff SO2 - Enhanced Intelligence Officer

Senior Special Process Engineer

Business Development Manager

Plant Operator - UK

Bioinformatics Scientist/Engineer – DRAGEN Array

VP of Finance

Senior Civil Infrastructure Engineer (Development)

Head Radiographer

Group Worker

Assistant Property Manager

Chartered Surveyor - Health Complex Caseworker (deadline extended)

Community Payback Supervisor - Stevenage (East of England)

Weekend Kitchen, Cleaning and Housekeeping Support

Medical Workforce Partner

Configuration and Data Engineer

Security Engineer - Detection Engineering

Consultant Psychiatrist Mulberry 2

I want to receive the latest job alerts for operational support grade in ickleton, cam

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