Senior it support technician Work, Jobs in Larkfield, Ken (with Salaries)

Sr Administrator (Support & Operations)
HCLTech —Basildon
- English
- Computer networking
- Communication skills
Senior Automotive & Commercial Vehicle Service Advisor (Technical Specialist).
Crawfords Group —Ashford
- From £32,000 a year
- Weekend availability
- Customer service
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
2h
Dealership Manager HGV
Renault Truck Commercials —Faversham
- Up to £60,000 a year
- Full-time
- Microsoft Powerpoint
- Customer service
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
2h
Technician (Solar)
Renewable Energy Systems Limited —Royal Tunbridge Wells
- Overtime
- Schematics
- Writing skills
- Maintenance
Junior Sterile Services Technician
Mid and South Essex NHS Foundation Trust —Westcliff-on-Sea
- £25,272 a year
- Full-time
- Cleaning
5d
WE&O Engineering Manager PSP & BS
NAA-Jones Lang LaSalle Resources —London
- Full-time
- Engineering
- Continuous improvement
- In-person
Quick apply
1d
Principal Bridges & Structures Engineer
AECOM —Croydon
- Full-time
- Hybrid work
- Engineering
- Master's degree
Principal Arboricultural Consultant
AECOM —Croydon
- Full-time
- Hybrid work
- Business development
Pensions Calculation Analyst
Civica —London
- Hybrid work
- Customer service
- Travel
- Mentoring
- Annual leave
- Referral programme
Quick apply
Drainage Engineer (Roads)
WSP —London
- Part-time
- Hybrid work
- Civil engineering
- Engineering
- Flexitime
- Work from home
Hydraulic Specialist (Water)
AECOM —Croydon
- Full-time
- Hybrid work
- Bachelor's degree
Senior Bridge Inspector – UK Offices
Tony Gee and Partners LLP —Ashford
- Hybrid work
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
Electrical Technician
Veolia ES Southwark Limited —Greenwich
- Up to £45,000 a year
- Monday to Friday
- Computer literacy
- Maintenance
- Annual leave
- Employee discount
Quick apply
14d
Administrator
STRATA ENVIRONMENTAL GROUP LTD —Dagenham
- £26,500 - £30,000 a year
- Full-time
- Administrative experience
- IT
- In-person
- Free parking
Quick apply
3h

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Sr Administrator (Support & Operations)

HCLTech -
Basildon

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Job details

Qualifications

Technical troubleshooting
Desktop support
Operating systems
Incident queue management
Mentoring junior staff
Ticket management
English
Service restoration
Computer hardware
Technical support incident logging
Computer networking
Customer support
Customer interaction
Application support
Root cause analysis
Communication skills
Mobile devices

Full job description

Basildon District, England
Job Summary

To offer advanced technical support , troubleshooting and doing root cause analysis to ensure positive customer feedback.

Join a dynamic and innovative team at Ford’s Tech Lounge – a global initiative designed to provide walk-in IT support and empower employees through hands-on assistance and guidance. With 13 Tech Lounges worldwide, this role offers a unique opportunity to be part of a creative and rewarding environment where technology meets exceptional customer service. We are seeking a English-speaking IT support technician with strong customer service skills to deliver face-to-face technical assistance to employees at our UK Tech Lounge. You will play a key role in enhancing user productivity, satisfaction, and engagement by resolving technical issues, offering expert advice, and showcasing new digital tools and capabilities.

Key Responsibilities

1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
3. To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.
4. To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.
5. To ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats.

Deliver direct, in-person IT support for corporate devices (desktops, laptops, mobile phones), telecom services, email systems, and other digital workplace tools. • Provide walk-up and deskside support within the designated coverage area. • Conduct triage and troubleshooting, offer guidance, and develop solutions for common challenges with office software and tools. • Collaborate with internal IT teams to ensure effective problem resolution and root cause analysis. • Manage customer queues and maintain accurate support documentation. • Identify and escalate issues proactively to the Tech Lounge Lead. • Contribute ideas to prevent recurring incidents and improve overall employee productivity. • Promote a culture of continuous learning and knowledge sharing. • Ensure a world-class support experience with a strong focus on quality and customer satisfaction.

Skill Requirements

Fluency in English (spoken and written) is mandatory. • Proven experience in a Desktop Support Engineer or similar IT support role. • Hands-on expertise with Windows, Linux, and macOS. • Strong knowledge of office productivity tools, computer peripherals, network security, and antivirus software. • Excellent problem-solving and communication skills. • Customer-focused mindset with the ability to multitask effectively.

Other Requirements

Respond to user inquiries related to hardware, software, and networking. • Set up and configure equipment, including operating systems and applications. • Perform remote and on-site troubleshooting. • Maintain detailed records of technical issues and resolutions. • Apply software updates and security patches. • Provide clear, user-friendly instructions and support.

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Refine Your Search

senior it support technician jobs in larkfield, ken

Sr Administrator (Support & Operations)

Senior Automotive & Commercial Vehicle Service Advisor (Technical Specialist).

Dealership Manager HGV

Technician (Solar)

Junior Sterile Services Technician

WE&O Engineering Manager PSP & BS

Principal Bridges & Structures Engineer

Principal Arboricultural Consultant

Pensions Calculation Analyst

Drainage Engineer (Roads)

Hydraulic Specialist (Water)

Senior Bridge Inspector – UK Offices

Electrical Technician

Administrator

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