Technical support engineer Work, Jobs in Godalming, Eng (with Salaries)

1st Line Engineer - Yateley
Arc —Yateley
- SharePoint
- Computer skills
Senior Onsite Engineer
eduthing —Southfields
- Full-time
- Computer networking
- In-person
- Communication skills
Quick apply
17h
Service Desk Engineer
Motion Applied —Camberley
- Hybrid work
- Annual leave
Quick apply
1st/2nd Line Support Engineer
Novastar Infotech Ltd —Woking
- £25,000 - £30,000 a year
- Full-time
- In-person
- Time management
- Paid training
- Employee discount
Quick apply
5h

Discover related jobs

Based on your search for technical support engineer jobs.

Technical Product Support Executive
AWE Europe Ltd —Epsom
Working alongside our technical and sales teams, you will provide first-line technical support to our trade customers while developing in-depth knowledge across…
£25,420 - £30,000 a year
Quick apply
7d
Technology Support Specialist
Vedder Price P.C. —London
Prioritize and manage incoming calls, tickets, and workflow to ensure timely resolution of issues. Deliver hands-on hardware support, including setup,…
3d

I want to receive the latest job alerts for technical support engineer in godalming, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support engineer jobs near godalming, eng

1st Line Engineer - Yateley

Arc -
Yateley

Apply Now

Job details

Qualifications

Microsoft Windows Server
Technical troubleshooting
Ticket management
SharePoint
IP networking
Computer skills
Customer support
Customer interaction
Help desk

Full job description

About Arc:
Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, PowerApps and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed.

Role Overview:

As a 1st Line Helpdesk Engineer at Arc, you will be the first point of contact for all IT-related queries and issues, playing a crucial role in ensuring the smooth and efficient operation of our internal systems and supporting our users. You'll be providing essential technical assistance and problem-solving with a strong focus on customer satisfaction.

Key Responsibilities and Duties:

Deliver remote 1st line IT support to our contracted clients via phone and email.

Assist in maintaining and updating our IT documentation database.

Diagnose issues and guide users through resolution steps or escalate to the appropriate team when required.

Support and assist the customer services team when necessary on logging tickets

Required Skills & Attributes:

Strong problem-solving skills.

Familiarity with Windows desktop and server operating systems

Basic understanding of Networking (IP addressing, DHCP, DNS).

Experience with Office 365, Azure, SharePoint, OneDrive.

Knowledge of Anti-virus software (e.g., Sophos).

Familiarity with mail filtering solutions (e.g., Mimecast).

Ability to stay flexible, adaptable, and calm under pressure.

Eagerness to learn and develop new skills.

Dependable, trustworthy, and honest.

Well-presented with strong interpersonal skills, and a team player.

Customer-focused with a friendly and professional demeanor.

What We Offer:

A dynamic and supportive working environment.
Opportunities for career progression within the company.
Ongoing training and professional development.
Competitive salary

Key Points:

Diversity & Inclusion: We celebrate diverse backgrounds and perspectives; they make us stronger. If you’re excited about this role, apply even if your experience doesn’t align perfectly. If not this one, you could be just the right fit for other roles we are recruiting for. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

UK Right to Work: All applicants must have the right to live and work in the UK. We cannot offer sponsorship at this time.

Accessibility: We are committed to providing reasonable adjustments for any candidates with disabilities. If you require adjustments, please outline these requirements in your application.

Apply Now

Refine Your Search

technical support engineer jobs in godalming, eng

1st Line Engineer - Yateley

Senior Onsite Engineer

Service Desk Engineer

1st/2nd Line Support Engineer

Discover related jobs

I want to receive the latest job alerts for technical support engineer in godalming, eng

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected