Technical coordinator Work, Jobs in Hutton, Ess (with Salaries)

Operations Controller (full time)
Spy Alarms Ltd —Orpington
- £26,000 - £32,000 a year
- Full-time
- English
- Analysis skills
- Travel
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Technical Asset and Compliance Manager (Facilities Management)
OCS Group —London
- Up to £55,000 a year
- Monday to Friday
- Remote
- Analysis skills
- Communication skills
Quick apply
Data Migration Analyst
Levels Technologies —London
- £35,000 - £45,000 a year
- Full-time
- Analysis skills
- Travel
- Analytics
Quick apply
1d
Trainee Print Production Controller
The Delta Group —Bishop's Stortford
- Continuous improvement
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Facilities Coordinator
PKF Littlejohn —London
- Front desk
Utility Service Coordinator
M Group —Dartford
- Continuous improvement
- Training & development
- Annual leave
- Employee assistance programme
Project Coordinator
Lloyd's Register Group —London
- Full-time
- Microsoft Powerpoint
- SharePoint
- Communication skills
Broker Liaison Coordinator
OSB Group —Chatham
- £25,000 - £26,000 a year
- Full-time
- Hybrid work
- Annual leave
3h
QC Coordinator
Anglo American / De Beers Group —London
- Full-time
- Continuous improvement
- Quality control
- Leadership
- Employee discount
- Gym membership
Stakeholder Engagement Coordinator
CJ Associates —London
Commercial Support Coordinator
Frankham Consultancy Group —London
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Publications Co-ordinator
BioPhorum —London
- Full-time
- Remote
- Travel
Quick apply
Global Subsidiary Coordinator
CSC (Corporation Service Company) —London
- Full-time
- Salesforce
Ecommerce Coordinator, London HQ
Orlebar Brown —London
- Full-time
- Merchandising
- Communication skills
- Annual leave
- Employee discount
7d
MAPPA Administrator - Public Protection - East of England.
HM Prison & Probation Service —Basildon
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Databases
- Presentation skills
- Annual leave
- Employee discount
12d
Land Rights Coordinator
Advanced Utility Networks —Braintree
- Full-time
- Microsoft Word
- Databases
- Contracts
12d
Quality Coordinator
LEAP Legal Software —London
- Full-time
- Hybrid work
- Microsoft Word
- Bachelor's degree
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Events Project Coordinator
Freeman Company —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Travel
- Annual leave
11d
Language Checker Coordinator
Ghostpunch Games —London
- Hybrid work
- Google Suite
- Organisational skills
- Communication skills
Outreach Evaluation Officer
Imperial College London —South Kensington
- £46,614 - £56,345 a year
- Full-time

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Operations Controller (full time)

Spy Alarms Ltd -
Orpington

Quick apply

Job details

Permanent | Full-time
£26,000 - £32,000 a year

Benefits

Casual dress
Health & wellbeing programme
Company pension
Company events
Employee assistance programme
Employee discount
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
Referral programme
Sick pay
On-site parking

Qualifications

Resource allocation planning
CCTV
Logistics
English
Analysis skills
Organisational skills
Root cause analysis
Rota coordination

Full job description

OPERATIONS CONTROLLER

Salary £26,000 - £32,000 per year

Orpington

COMPANY OVERVIEW

Spy Alarms are a leading security company based in the South-East. It is an exciting time to join Spy Alarms who are experiencing impressive growth. We are already one of the largest privately-owned installers of fire detection and security systems in the Southeast. The Spy group now has 75,000 customers across London and the Southeast. Despite this, our staff continue to value the “family feel” culture that Spy has retained and enjoy working in a flexible, friendly, supportive team environment.

ROLE SUMMARY

Reporting to the Team Leader, the Operations Controller is responsible for the effective planning, scheduling and management of engineering resource within the Reactive Service operation.

The Controller ensures the right engineer attends the right job, at the right time, with the right information and parts required to deliver an excellent customer experience and maximise first-time fix.

Working closely with Coordinators, Engineers, Technical Support and other operational teams, the Controller manages engineer diaries, return visits, small works scheduling and daily operational changes to ensure customer commitments are met whilst maintaining operational efficiency.

The role requires strong organisational skills, commercial awareness, confident decision making and the ability to balance customer needs with operational priorities.

MAIN RESPONSIBILITIES

Operations Controllers are responsible for turning customer commitments into successful outcomes.

Through effective planning, resource management and operational control, they ensure customers receive a timely, professional service whilst supporting engineers to deliver the best possible results.

Areas of responsibility

Manage engineer diaries to maximise utilisation, productivity and customer service
Schedule work based on engineer skill set, location, travel time and customer priority
Ensure engineer routes and appointments are planned efficiently
Dynamically manage daily schedules in response to sickness, breakdowns, emergency work and customer changes
Ensure engineers have the correct information, notes and parts before attending site
Manage and reduce aged work orders and return visits
Order and track parts required for engineer visits and return appointments
Take ownership of return visit scheduling and support root cause analysis to reduce avoidable returns
Prioritise work based on customer sensitivity and business needs
Schedule small works orders and support achievement of small works targets
Work closely with coordinators to ensure customers receive timely updates
Support Platinum and Gold accounts by ensuring work is prioritised appropriately and risks are escalated quickly
Challenge and support engineers where required to ensure efficient use of resource
Monitor engineer performance and identify opportunities to improve productivity and service delivery

PREFORMANCE MEASURES

Engineer revenue per day
Engineer utilisation and time on site
Return visits and first-time fix rate
Aged work orders
Work order completion rates
Small works delivery
Priority account service performance
Travel time efficiency
% Free of Charge visits
Customer satisfaction

EXPECTED BEHAVIOURS

Customer-first mindset
Strong ownership and accountability
Confident decision maker
Excellent planning and organisational skills
Commercial awareness
Ability to challenge constructively
Calm under pressure
Strong attention to detail
Proactive approach to problem solving
Collaborative team player
Results driven

BENEFITS

In return, you have the chance to work for a successful growing NSI gold and BAFE approved company with a great reputation and knowledge of CCTV, Access Control and Fire and Intruder Alarms.

Ø Competitive Salary AE

Ø Pension

Ø Up to 25 days holiday plus bank holidays and attendance bonus of 1 day

Ø BUPA employee assistance program

Ø Career progression opportunities

Ø Staff referral scheme

Ø Company sick pay

Ø Rewards & recognition programmes

Ø Ongoing training

Ø Company events

Hours and other details about the job:

This is an office-based role with standard hours of 8.30am-5.00pm Monday – Friday and some flexibility to manage any task in hand.

One day working from home is available after probation.

NSSA Security Screening is required for this role.

Job Types: Full-time, Permanent

Pay: £26,000.00-£32,000.00 per year

Benefits:

Bereavement leave
Casual dress
Company events
Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Health & wellbeing programme
On-site parking
Referral programme
Sick pay

Ability to commute/relocate:

Orpington BR5 3RJ: reliably commute or plan to relocate before starting work (preferred)

Experience:

Customer Service Management: 2 years (required)
contact centre: 1 year (required)

Language:

English (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

technical coordinator jobs in hutton, ess

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Trainee Print Production Controller

Facilities Coordinator

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Project Coordinator

Broker Liaison Coordinator

QC Coordinator

Stakeholder Engagement Coordinator

Commercial Support Coordinator

Publications Co-ordinator

Global Subsidiary Coordinator

Ecommerce Coordinator, London HQ

MAPPA Administrator - Public Protection - East of England.

Land Rights Coordinator

Quality Coordinator

Events Project Coordinator

Language Checker Coordinator

Outreach Evaluation Officer

I want to receive the latest job alerts for technical coordinator in hutton, ess

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