- Suffolk County Council
-
Address: Contact Centre, Stowmarket, Suffolk IP14 1AD, on-site working
-
Salary: £25,185 per annum (pro rata for part time)
-
Hours: 37 hours per week, flexible working options available
-
Contract: Permanent
As a modern, flexible and effective organisation, at Suffolk County Council we’re driven to make a positive difference to the environment, the communities we serve and the careers of our people. That’s why, when you join us as an Administrator, you’ll be encouraged to share your fresh thinking and empowered to explore new ideas that will shape and improve our services as well as your career.
Reimagine the possibilities.
Your role and responsibilities
As an Administrator within our Blue Badge Team, you'll play a vital role in helping eligible residents access the support they need to maintain their independence and mobility. Working in a fast-paced and customer-focused environment, you will assess Blue Badge applications against Department for Transport eligibility criteria, review supporting evidence and make informed decisions with accuracy and confidence. You'll be the first point of contact for customers, providing clear advice and guidance by phone, email and letter, while delivering an excellent service that is professional, compassionate and responsive. Alongside managing the administration of the Blue Badge process and using a range of government and internal systems, you'll work closely with colleagues to meet service targets and ensure applications are processed efficiently.
This is an exciting opportunity for someone who enjoys problem-solving, values teamwork and is passionate about putting customers at the heart of everything they do.
You will need
-
excellent communication skills both written, verbal and digital, with ability to listen and question effectively to gather appropriate information. Must be able to o communicate with customers in a clear, polite and friendly manner, showing empathy where appropriate and resolving conflict effectively, through a range of mediums including telephone, digital and written correspondence
-
good standard of literacy and grammar
-
the ability to interrogate documentary evidence provided
-
highly IT literate with a good working knowledge of basic office software systems such as Outlook, Word, Excel, and the Internet
-
ability to understand and interpret policies and procedure documents in order to be able to give advice, guide applicants through the correct process and make decisions
-
ability to thrive in a busy and target driven environment
-
excellent organisational and time management skills and the ability to prioritise work to achieve deadlines and team objectives.
You can view a full list of requirements in the Job and Person Profile (JPP), which you can find in the ‘How to apply’ section towards the bottom of this advert.
If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.
The team
We are a busy and supportive team who are passionate about helping people and we take pride in giving the best service we can. This role will be worked from a fixed base listed in the job details above. Following completion of a successful training period, along with your competence and confidence to do the job, although the role is primarily office based, there may be some flexibility to work from home up to 2 days per week.
Empowering Everyone
We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.
For more information
Please contact Sophie Reynolds for a casual conversation. You can contact them by calling 01473 265815.
How to apply
Step 1 - Read the Job and Person Profile (Word).
Step 2 - Click ‘Apply Now’ to start your online application.
Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template (Word).
-
Describe a situation where you had to make a decision based on guidelines, policies or eligibility criteria. How did you ensure your decision was accurate and fair?
-
Describe a situation where you worked closely with colleagues to achieve a shared goal or meet a team target. What contribution did you make?
-
Give an example of when you managed a high volume of work while maintaining accuracy and meeting deadlines. How did you organise your workload?
-
Give an example of when you had to handle sensitive or confidential information. How did you ensure it was managed appropriately?
-
Give an example of when you identified an error, inconsistency or missing information in documentation or records. What action did you take?
-
Suffolk County Council's WE ASPIRE values emphasise making a positive difference for residents. Tell us how your previous work experience would make you the best candidate for this position.
Step 4 - Upload a CV (without name and personal details).
Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.
For guidance on completing your application, please see our How to Apply page.
Planning to use Artificial Intelligence (AI)? Please ensure your application still reflects your own skills, experience and ideas. If used inappropriately, your application may not be processed. Please read our guidance for using AI to understand what’s acceptable.
Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at [email protected] or 03456 014412. You can find examples of possible adjustments on our Reasonable Adjustment pages.
Closing date: 11.30pm, 26 August 2026.
Interview date: Week commencing 7 September 2026.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Onsite
As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.
In return, you’ll enjoy:
- up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
- membership of a competitive Local Government Pension Scheme (LGPS)
- travel, lifestyle, health and wellbeing benefits
- performance-related annual pay progression, in addition to an annual cost-of-living pay increase
- training and encouragement to expand your knowledge
- a variety of career development opportunities across our organisation
- diverse and active staff networks
- flexible working options, with the right to request flexible working from your first day
Plus lots more!
If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).
