Reception Administrator
New Meaning Centre: NMT Warwickshire (Nuneaton)
Employer: New Meaning Training (NMT)
Type: Full time, Permanent, Term-time only
Hours: 7:30-15:30 Monday-Friday
Salary: From £24,784.50 (Negotiable and based on experience)
Job Reference: WARNUNRA072601RW
Introduction
Do you enjoy keeping things running smoothly and being the friendly face people see when they walk through the door? Are you highly organised, detail-focused, and confident juggling multiple priorities?
We’re looking for a Reception Administrator to be the welcoming heartbeat of our Nuneaton Centre. As the first point of contact for learners, parents, carers, visitors and staff, you’ll bring warmth, professionalism, and efficiency to our reception. But this is much more than just a front desk role—you’ll also be a vital administrative support for our Centre and Area Manager, keeping everything ticking behind the scenes.
This role is ideal for someone who takes pride in excellent customer service, has a passion for working in a learner-centred environment, and enjoys working with a team that makes a difference to young people’s lives.
You will have
Qualifications, Education and/or Experience Requirements
- An Enhanced DBS (Disclosure and Barring Service) check, or a commitment to complete the forms within one week of joining
- Experience working in a busy office or front-of-house environment
- Proficiency with Microsoft Office Suite and confidence using digital systems
- Experience managing multiple administrative tasks with strong organisational skills
- Confidence communicating with a wide range of people—learners, parents, tutors, professionals
- Interpersonal & communication skills, including written and verbal professionalism
- Positive and student-centred attitude
- Strong organisational skills and ability to prioritise under pressure
- Reliability, punctuality and high levels of personal accountability
- Ability to work independently and as part of a team
- High standard of confidentiality when handling sensitive information
Key Responsibilities
- Greet all visitors warmly and ensure full compliance with safeguarding protocols (sign-in/out, visitor badges, etc.)
- Maintain a safe, tidy and welcoming reception area
- Be the first point of contact for phone calls and emails, providing helpful and accurate information
- Manage post, deliveries, and office supplies, ensuring efficient stock control
- Support the Area Manager with booking meetings, preparing agendas and capturing minutes
- Assist with exam coordination and invigilation (once trained)
- Maintain physical and digital records in line with GDPR and internal systems
- Support HR processes: scheduling interviews, onboarding paperwork, and filing staff documentation
- Coordinate centre facilities and maintenance with external suppliers (cleaners, utilities, etc.)
- Procure departmental resources and centre-wide items from approved suppliers
- Provide light support to tutors and students where needed
About Us
New Meaning Training offers education with a difference.
We work with young people aged 15–25 who haven’t always had a straightforward experience of education. Some have been misunderstood, some have disengaged, and some are still working out where they fit. What they find here is something steadier — a place where there’s time to settle in, where expectations are clear, and where they’re not judged on what’s gone before.
In Warwickshire, we run two centres. Our Stratford-upon-Avon centre has been established for longer and offers a range of “Introduction to” programmes including Motor Mechanics, Hair & Beauty, Creative Art & Design, Computing Basics, and Sports. Each course gives young people the chance to try things out properly, build practical skills, and start to see what they might be good at.
Our Nuneaton centre, which opened in September 2025, focuses on Construction Multiskills and Retail & Hospitality. Like all of our courses, these are “Introduction to” programmes — designed to feel possible from the start, with a strong emphasis on learning through doing.
The Nuneaton team is still small — currently just four people — but it already has a good rhythm. People step in for each other, share ideas, and keep things moving on days that don’t go to plan (which happens). There’s a steady sense that everyone’s working towards the same thing.
There are also moments that don’t feel like a typical education setting at all. Our teaching assistant runs yoga and sound bath sessions for learners, and sometimes staff join in too. It’s not a headline feature — it just reflects the kind of place this is. Calm when it needs to be. Flexible when it matters. Always focused on helping young people feel settled enough to take part.
Alongside this, we run a Transition Support programme for young people with an EHCP who are not yet ready for a centre-based learning environment. This sits separately from our main provision and is designed to help them move towards that next step at a pace that works for them.
Most of the young people we work with are referred through schools, PRUs, and SEND services. That means we’re always balancing two things — creating an experience where young people feel understood, while also delivering something clear, structured, and trusted by the professionals around them.
We don’t expect things to change overnight. We focus on helping things feel possible again — and building from there.
Why work for New Meaning Training?
Generous annual leave
- 20 days annual leave, plus bank holidays
- Up to 10 additional “gifted” days off each year (taken during school holiday periods)
- Annual leave increases with length of service, up to a maximum of 24 days
Pension
- Auto enrolment into The People’s Pension enrolment
- 5% employee contribution with 3% employer contribution
Blue Light Card
- Access to hundreds of national discounts (retail, food, travel, days out)
- Admin fee fully reimbursed by NMT
Service recognition
- Additional annual leave as a thank you for long service
- Gift rewards at key milestones (e.g. 5 and 10 years)
Wellbeing benefits
- Annual flu vaccination voucher (paid for by NMT)
- Birthday gift voucher to celebrate your day
Sustainable travel schemes
- Cycle to Work scheme (salary sacrifice)
- Electric Vehicle scheme via Octopus Energy (salary sacrifice)
- Green Travel to Work initiatives with rewards for taking part
A supportive, values led workplace‑led workplace
- Strong focus on staff wellbeing, development, and collaboration
- Training and CPD supported as part of your role
- The opportunity to make a meaningful difference in young people’s lives
Safeguarding
New Meaning Training is committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and adhere to our safeguarding and professional conduct policies.
- Checks: This post involves regulated activity and is subject to an Enhanced DBS check (including a Children’s Barred List check) and satisfactory professional references.
- Rehabilitation of Offenders Act (ROA): This role is exempt from the ROA 1974. Applicants must disclose all convictions and cautions that are not ‘protected’ under the Exceptions Order 1975 (as amended 2013 and 2020). For guidance on which offences are ‘filtered’ and do not need to be disclosed, please refer to the DBS filtering guide.
Pay: From £25,500.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Sick pay
Experience:
- working in an education environment: 1 year (preferred)
Work Location: In person
